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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,067 Reviews
Call Service Center (678) 515-9339

2,067 Reviews of Mall of Georgia Ford - Service Center

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September 14, 2024

The waiting area is excellent, the service is excellent and the whole environment is very pleasant. More

by juan1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for the great feedback! We're delighted to hear that you enjoyed our waiting area and found our service and environment to be excellent. We strive to create a pleasant experience for all our customers, and it's wonderful to know we succeeded. If you need anything else or have any questions, feel free to let us know!

September 14, 2024

The Service worked well with me to make sure that I received the right service for my vehicle. More

by Mlucasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that our service team worked diligently to ensure you received the right service for your vehicle. Providing tailored solutions is a priority for us, and we’re pleased to know that our efforts made a positive impact on your experience. If you have any more needs or questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

September 14, 2024

My car has been in the shop a total of 3 times since I purchased it in December new. My car still isn’t fixed and come to find out they did just an update, instead of fixing it like I was told. Also, I ha More

by Aubue25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Sep 18, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the frustration and inconvenience you've experienced with your new vehicle. We understand how disappointing it must be to have your car in the shop multiple times and still have the issues unresolved. At Mall of Georgia Ford, we strive to provide our customers with exceptional service and reliable vehicles. To discuss your experience in more detail, please contact David Blood, our Fixed Operations Director, at dblood@vtaig.com. We value your business and hope to demonstrate our commitment to exceptional customer service.

September 13, 2024

They are very nice and kind,they get everything done right away always take care of the costumer nicely More

by TITOREYES09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our team and that we were able to meet your needs promptly and effectively. Your satisfaction is our top priority, and we’re here to ensure you always receive excellent service. If there’s anything more we can do for you, please let us know. We look forward to seeing you again!

September 13, 2024

They promised to replace bad dash in my F150 under warranty, then changed their mind with no explanation. Took my truck to a different dealer who did the work with no questions More

by johnfmiller.bills
Recommend Dealer
No
Employees Worked With
Na
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Sep 18, 2024 -

Mall of Georgia Ford responded

Thank you for bringing this to our attention. I apologize for the change in your warranty service and the lack of communication surrounding it. This is not how we aim to handle such situations, and I understand your frustration. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com, so we can look into this further and address any unresolved issues. We appreciate your feedback and hope to have the opportunity to make things right.

September 12, 2024

My wife took the car in for routine maintenance and also wanted tires. She purchased tires (set of 4) and the original purchased were not originally installed, and the purchased tires were installed with 3 More

by albeafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

We apologize for the issues you've encountered with the tire installation and the concerns regarding the engine. Your experience is important to us, and we would like to address these matters promptly. Please contact Fixed Ops Director David Blood at dblood@vtaig.com. We appreciate your feedback and are committed to resolving these concerns to your satisfaction.

September 12, 2024

Poor communication, limited personnel. Calls get put to voicemail never heard. One person out and you get no updates. More

by brettswartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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September 12, 2024

The dealership is clean and well run. I brought my car in at the appointment time, they took it right away and it was done in an hour. Stephanie is wonderful! More

by BVLEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for the great review! We're thrilled to hear that you had a positive experience with us and that Stephanie made a great impression. It’s wonderful to know that everything went smoothly and efficiently. If you need anything else, feel free to reach out!

September 12, 2024

They do a great job making it easy to do business with them. Timing is imperative. More

by HACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Tackberry
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Sep 17, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you find our process straightforward and efficient. We strive to make every interaction as smooth and timely as possible. If you have any more questions or need further assistance, please let us know!

September 11, 2024

Always reliable service department I have been a customer since 2005. The reason we buy our cars from Mall of Georgia Ford. More

by johntcallahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Sep 16, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive feedback about our service department. We're delighted to hear that you've been a loyal customer since 2005 and that our service has consistently met your expectations. Your satisfaction is our top priority, and we're committed to providing reliable and high-quality service. We appreciate your continued business and look forward to serving you for many more years to come.

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