Mall of Georgia Ford - Service Center

Every time I take my car in for service they break my horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for the repair. More

Awesome employee and fantastic communication!!!! I will definitely be back for future service! Very clean dealership as well. Ford is the best! Thank you so much! definitely be back for future service! Very clean dealership as well. Ford is the best! Thank you so much! More

Accurate with the quotes they give you. Fast and friendly service. Very professional. They exceeded my expectations. Always kept me informed on my vehicle status service. Very professional. They exceeded my expectations. Always kept me informed on my vehicle status More

Service at this dealership varies. The worst experience I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. T I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. They told me to make an appointment to come in. I did that. Showed up and they sent me to another facility. I got to that shop and they said they don’t do that type of work and told me to go back to the shop. I drove back only to be told that they had to contact Ford to find out how to install the roof window on my 2016 transit connect titanium. The best service I had was when they helped me get my keys back that I left in the Lyft vehicle. I have to admit that the service has gotten slightly better since the first of this year. Hopefully that will be a trend as I have to take the connect in for another recall. More

Sterling and Matt were great at assisting on my warranty claim. Everything worked out great. I recommend using them if you need anything. Thank you. claim. Everything worked out great. I recommend using them if you need anything. Thank you. More

" The customer is always right?" Not here. The rear end of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time that they didn't notice anything out of the ordinary. Totally normal. This is my 3rd F150 and I also have 2006 F250 and 2008 F450. So I know exactly how a truck is suppose to ride. My 2019 is hands down the roughest and most uncomfortable ride of them all. I am not a mechanic but I am and always have been a truck owner. If I take it in 5 times in two years and say it's bouncing as if the bed isn't fully attached and I'm concerned for the safety of my two little girls bouncing in the backseat, I don't want to be told " no its not." It finally started making a noise as pushed on the rear bumper. A creaking noise. Apparently that's normal for a 2019 F150 FX4. Not any other truck or vehicle I've ever seen, but mine specifically. "It's just the plastic sleeve rubbing on the shock." I'm not the smartest guy in the world, nor a mechanic, but that's not normal. One side but not the other? Something tells me that something isn't even. I drive it everyday. It's not right. I have a strange feeling that the next time I take it up there, they will find an issue. And they will tell me it's just a coincidence that my warranty just expired. If I could do it all over again, I would definitely do it somewhere else. More

In and out, a new set of tires and a cup of coffee, my F150 is my work truck with almost 300,000 miles and still runs strong! F150 is my work truck with almost 300,000 miles and still runs strong! More

Excellent customer service and really appreciate the good work I got done in my truck. Definitely will come back to get my truck serviced. Thank you!! work I got done in my truck. Definitely will come back to get my truck serviced. Thank you!! More

The people that I talked to were courteous and did a good job of getting my vehicle inspected and the service that was scheduled done in a timely matter. job of getting my vehicle inspected and the service that was scheduled done in a timely matter. More

Very clea very well furnished and everything was in great condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than expected!! Great job !!!👍 More