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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,175 Reviews
Call Service Center (678) 515-9339

2,175 Reviews of Mall of Georgia Ford - Service Center

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January 03, 2025

customer service could be a lot better. Still waiting on points after months. not good service from the sales manager Bill. More

by bobbysmith0
Recommend Dealer
No
Employees Worked With
Bill - Sales Manager
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback, and we sincerely apologize for your experience with our customer service. It’s disappointing to hear that you are still waiting for your points and that your interactions with our sales manager, Bill, did not meet your expectations. To address your concerns directly and work towards a resolution, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He is dedicated to ensuring customer satisfaction and would like to discuss your experience further. We appreciate you bringing this to our attention, and we hope to improve your experience moving forward.

January 01, 2025

Great service with expert knowledge of any questions I might have had. Best service department ever. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We are thrilled to hear that you received great service and found our team to have expert knowledge. Providing our customers with clear answers and assistance is a top priority for us, and it’s rewarding to know that we met your expectations. Your kind words about our service department mean a lot, and we truly appreciate your trust in us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 31, 2024

Repair had to be redone. I had to pay for rental.Service person (Jay) was excellent. More

by SKETCH2SKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay is service
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December 30, 2024

The advisor Brian listening what i am concerned about my car and the job was very good and my car ruing very good. More

by SILNAVE08@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 02, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re pleased to hear that Brian took the time to listen to your concerns and that you were satisfied with the work done on your car. It's great to know that your vehicle is running well now! We appreciate your feedback and look forward to assisting you again in the future!

December 30, 2024

Jay was an amazing service coordinator. I’ve been dreading taking my car in but he made it so easy, was honest and ensured to over deliver in every situation. I’ll be back. More

by DanaRayelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, service manager
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that Jay made your experience so positive and stress-free. His dedication to providing honest and exceptional service is truly commendable, and we're glad he was able to exceed your expectations. We appreciate your trust in us and look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels until we see you again!

December 30, 2024

I’ve had an excellent experience at mall of Georgia Ford. They really cared about my reason for being there and wanted to help. Everybody was great. More

by sylnterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

We’re so glad to hear that you had an excellent experience at Mall of Georgia Ford. Our team is dedicated to understanding and supporting our customers' needs, and it’s great to know that we were able to make a positive impact. We appreciate your trust in us and look forward to assisting you again in the future!

December 29, 2024

Kept appointment on time. Didn’t have too wait too long. Explained work that was needed next service. More

by SIMSFAM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department 4stars
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're pleased to hear that your appointment started on time and that your wait was minimal. It's great to know that our team provided clear explanations about the work needed for your next service. We appreciate your trust in us and look forward to assisting you at your next visit!

December 28, 2024

Great service and very fast. I really appreciated everything they did to fix the issue with the recall on my vehicle. More

by mrsclpullum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your review! We’re so glad to hear that you appreciated the quick and efficient service our team provided in addressing the recall on your vehicle. Taking care of our customers’ needs is always our top priority. If you ever need assistance in the future, we’ll be here to help!

December 28, 2024

Crowded service drop off, unclear and unintuitive service advisor lobby area, ungodly wait times for completion, and have to call in for updates because you’ll never hear back when your vehicle is ready. More

by Alexxxx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with our service process. We understand how frustrating long wait times, unclear instructions, and lack of communication can be, and we apologize for falling short of your expectations. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work on making improvements. We value your input and appreciate the opportunity to provide you with a better experience moving forward.

December 27, 2024

Robert was incredibly helpful and not pushy! Michael in finance was also super helpful! Both very professional. More

by JenniferWoodside
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert in sales
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Dec 30, 2024 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're thrilled to hear that Robert and Michael provided you with such helpful and professional service. Our team strives to create a comfortable and informative experience for our customers, and it's great to know that you felt supported without any pressure. We appreciate your recommendation and look forward to serving you again in the future!

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