Mall of Georgia Ford - Service Center

Service advisor was great Matt Knuckles.Service time Service advisor was great Matt Knuckles. Service time was short. Online appointment option is amazing and easy to use Service advisor was great Matt Knuckles. Service time was short. Online appointment option is amazing and easy to use More

We were not greeted . We had to look for help. The waiting area was disarrayed. Only coffee was offered. Toilet seat was dangerously loose. D+ waiting area was disarrayed. Only coffee was offered. Toilet seat was dangerously loose. D+ More

All of the employees I dealt with were professional, courteous and on time. I will use this dealership for all my Ford needs because of the people. courteous and on time. I will use this dealership for all my Ford needs because of the people. More

Been working with them for a long time. Great service and always transparent and update throughout the process. I think the prices are reasonable and I enjoy the customer service. and always transparent and update throughout the process. I think the prices are reasonable and I enjoy the customer service. More

You asked for a review - so here it is. I thinks it's You asked for a review - so here it is. I thinks it's ridiculous that Ford sent a recall notice regarding brake line failure in Sept 2020 and still You asked for a review - so here it is. I thinks it's ridiculous that Ford sent a recall notice regarding brake line failure in Sept 2020 and still had not gotten the parts to fix the problem. I'm starting to think it's some kind of scam. It's been almost a year now and I'm considering contacting Federal Consumer Affairs and the FTC. Something is wrong with you people! More

Not satisfied with the service as it relates to the diagnosis and remedy. Paid over $500 to solve an issue with a check engine light. One day after receiving the car back the check engine light returne diagnosis and remedy. Paid over $500 to solve an issue with a check engine light. One day after receiving the car back the check engine light returned. Made a subsequent appointment to recheck. Diagnosis was an additional estimate of $2500 to repair. Not satisfied More

I am happy to have found a service team that is engaged with helping their customers. Matt Knuckles and the mechanics really looked out for my truck and my interest. Still waiting on parts to complete re with helping their customers. Matt Knuckles and the mechanics really looked out for my truck and my interest. Still waiting on parts to complete repairs but I look forward to continuing working with Matt and team to care for truck. Great job! More

My husband takes care of our car maintenance, I think he’s been happy with Mall of Ga Ford although we’ve been on a waiting list for notification of a part for many months now he’s been happy with Mall of Ga Ford although we’ve been on a waiting list for notification of a part for many months now More

Great service dept. I probably will not return now that I am out of the Ford pass points due to the price to rotate tires. $40 seems very high to me to rotate a 33” tire. Overall great service though am out of the Ford pass points due to the price to rotate tires. $40 seems very high to me to rotate a 33” tire. Overall great service though More