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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,152 Reviews

2,152 Reviews of Mall of Georgia Ford - Service Center

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August 18, 2021

Everything was good. Jessica was helpful. She had a smile on her face and had a positive attitude More

by Matt.gable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 19, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 18, 2021

Brian James is a good guy and pleasant to work with. Helped me out with the warranty. I would recommend him to my friends. Kept me informed More

by structurallysoundga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Aug 19, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 17, 2021

Service was great other than leaving my hubcaps lose where they came off while driving. Scary! Luckily I had to took to tighten them. Quick and fast. More

by kariwinegar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 18, 2021 -

Mall of Georgia Ford responded

Thank you for your feedback Kari!!

August 17, 2021

Service done accurately and ahead of time promised. Service tech kept me informed. The waiting area has everything I need to work while waiting. I will come back. More

by Todd Early
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 17, 2021

I always get the best service at Mall of Georgia Ford. I’ve been going to Marilyn for years. She is always professional, knowledgeable and makes it clear what service should be done and what items could w More

by dawn.balog413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
Aug 18, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 13, 2021

I’ve taken my vehicle F-250 to several other mechanics and Mall of Ga Ford were the only ones to diagnose the problem correctly. They are accurate, fast, & caring. They look out for their customers. They More

by charmarenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Jones, Sterling Oliver
Aug 16, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 13, 2021

The guys at mall of Georgia are excellent and professional to work with. They got me in and out quick and painless would definitely recommend. More

by brj33320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

August 13, 2021

Expedited the service and kept me informed of the time. But the wait time to get the car after it was done took a while. More

by srebernak8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Aug 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review and feedback!

August 13, 2021

MOGF is a very clean, nice dealership. The staff is friendly and welcoming. I would recommend them my friends. Marylyn is great to work with, and is a communicator with any issues or timeline for your More

by 4hutchfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marylyn in service
Aug 16, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 12, 2021

I have used them exclusively over the last 10+ yrs. service has been good until recently. I took my truck in for general service and the checked and or changed my air filter. They left the clips off More

by thegodfreys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 21, 2021 -

Mall of Georgia Ford responded

Thank you for letting us know of your experience, thegodfreys. We understand your frustration and would love to have a conversation with you to see if there's any way we can help remedy things and earn back your business. We take our customer safety and care very seriously and never want to lose a customer, especially you who has been a long-time customer with us. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com to discuss this further. Thank you!

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