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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,152 Reviews

2,152 Reviews of Mall of Georgia Ford - Service Center

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September 07, 2021

Alan Greene is an awesome service manager, kept me informed of everything that was going on with the repair of my vehicle. I will definitely be back! More

by DAVID.WILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Greene
Sep 08, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 05, 2021

Well done job from the service adviser, shop manager Alan the cashier and the person that brings your car to you thanks again for excellent service More

by George Vallejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteven
Sep 07, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

September 04, 2021

They have really good service. I bring all my vehicles here to get the oil changed. I will continue to use them in the future More

by FREDRAVISGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 02, 2021

They weren’t organized, very chaotic, they didn’t top off my fluids, and I’m not confident they had much attention to detail. I was actually looking for a different Ford certified service station to take my More

by Jennika.Jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of these listed
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi Jenna.Jenkins, thank you for your feedback. Please rest assured that all of our Mechanics, Technicians, and Advisors are Ford certified and take great pride in the quality of their work and care, regardless of age. We understand that still mistakes can be made, and we will do our best to correct them and mend the situation for you. At your convenience, please reach out to Alan Greene at AGreene@MOGF.com to continue the conversation as we would love to earn back your business and repair things.

August 29, 2021

Love the staff and the accommodating service and the full-service VIP-style lobby while waiting. Makes waiting kinda fun actually. Thanks, guys! Well see you again soon. More

by MGLincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marianne
Aug 30, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 27, 2021

Great, friendly service, dropped it off in the morning and they had it back to me by noon! Would definitely bring back for future service! More

by PETERTYL17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 30, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

August 26, 2021

Great service provided great value takes great care of the customer car finished on time work completed as promised Long term relationship of good service More

by johntcallahan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn Muir
Aug 27, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 24, 2021

Routine oil change and tire rotation with a scheduled appointment. Took a little over the quoted time frame but not by much. I will return for future service. More

by budb12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James
Aug 25, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 23, 2021

Long time customer, purchased several cars here. Never had a problem with fleet or personal car care. Mall of Georgia Ford has trained, quality people. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 24, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 22, 2021

Professional and friendly team and waiting area is nice. Prices were as expected. I use Mall of GA Ford for all my maintenance work on my Expedition. More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 23, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

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