Mall of Georgia Ford - Service Center

We have a long relationship because this dealer works with us well when buying a new car. In addition they carry a large inventory and the vehicles are usually loaded with all the bells and whistles. Th with us well when buying a new car. In addition they carry a large inventory and the vehicles are usually loaded with all the bells and whistles. They have a great service department which takes care of our cars as we usually keep them for awhile. Customer focused, professional- The General Manager is a good man along with his staff. Marilyn Muir does a great job in service along with Tony Owens. They service 100% of our needs including tires. Very satisfied customer. More

Tony kept me informed on progress of my truck service and did a good job in explaining what was needed. Friendly and knowledgeable guy. did a good job in explaining what was needed. Friendly and knowledgeable guy. More

Staff is friendly, if you can get them on the phone they can be helpful. A few issues I have are, 1) reaching the service department is a pain, you call the number and if no one answers (which is like a 20 can be helpful. A few issues I have are, 1) reaching the service department is a pain, you call the number and if no one answers (which is like a 20% chance), the automated message says they can’t answer the phone and hangs up, so you have to keep calling back or try different times; 2) my issue still isn’t fixed on a warranty item, the last answer I got is the software will update between now and end of the year……I guess that is what I have to wait on…….; 3) I have take. My Ford vehicles here several times, pricing can be a bit steep….throw a car clean in there for free every now and again More

The service person was kind, but it took several hours for a oil change! Way to long for this maintenance item. for a oil change! Way to long for this maintenance item. More

Courteous service and comfortable atmosphere. I will be definitely bringing my vehicles her for their future services. definitely bringing my vehicles her for their future services. More

Oil change 2+ hours for F250 diesel, tech did even took time to reset my oil change indicator time to reset my oil change indicator More

They were friendly and we are able to get the work done when we needed our vehicle back. The pricing was a little high but the service was quality when we needed our vehicle back. The pricing was a little high but the service was quality More

Have a warranty issue that no one seems to want to take seriously. I know it is a rattle but I really didn’t appreciate the idea that it was possibly something I had in my seat. Like I’m not smart enough t seriously. I know it is a rattle but I really didn’t appreciate the idea that it was possibly something I had in my seat. Like I’m not smart enough to have eliminated that as a possibility on my own. I had even shared video of the rattle and you can clearly see there is NOTHING in the seat to rattle. Also, I was supposed to get a rental so they could keep my car longer to look into it more and I’ve been ghosted. I’ll just do to a different Ford service center even if I have to drive further. More

They did a great job of communicating with me while my truck was in for repair. truck was in for repair. More

Alan Green took care of all my questions/concerns on point and also a follow up. Good service! point and also a follow up. Good service! More