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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,175 Reviews
Call Service Center (678) 515-9339

2,175 Reviews of Mall of Georgia Ford - Service Center

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January 16, 2025

Outstanding communication and service. All around great experience! Smoothest and seamless professionalism I have ever had at any service shop ever. More

by WFILINUK
Recommend Dealer
Yes
Employees Worked With
Kason
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Jan 22, 2025 -

Mall of Georgia Ford responded

We are absolutely thrilled and humbled by your extraordinary review! Your words about our communication, service, and professionalism mean the world to our entire team. Our goal has always been to provide an unparalleled customer experience, and hearing that we've delivered the smoothest and most seamless service you've ever encountered is incredibly rewarding. We look forward to serving you in the future!

January 13, 2025

Excellent service. Professionally repaired. Found a major problem I didn’t know about and fixed it too. If they hadn’t found that problem I may have found it the hard w More

by murph0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crass
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Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's always our goal to provide thorough and professional service, and we're glad we could catch that issue before it became a bigger problem. We truly appreciate your trust in Mall of Georgia Ford, and we're looking forward to continuing to serve you for all your future service needs!

January 12, 2025

My experience was seamless ! !!! TheY handled everything for me and made me feel valued as a customer! More

by Deedeware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 13, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're so happy to hear that your experience was seamless and that our team made you feel valued as a customer. We truly appreciate your feedback and look forward to providing you with exceptional service in the future!

January 11, 2025

Service Manager Refused to Service my Vehicle. ..Under Wrranty with an Extended Warranty I purchased with the Vehicle. Refused Service Because I caught his Mechanic Shopping in Town with My Vehi More

by Telenta Family
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
TBD
Report | Print
Jan 14, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. We sincerely apologize for the experience you described. We would like to address this matter directly. Please contact Scott Tackabury at 417-200-9993 so we can further discuss your experience. Your feedback is important, and we appreciate the opportunity to make things right.

January 10, 2025

After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money More

by BLOOBAK6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jan 10, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.

January 10, 2025

Was very helpful in showing me the best way to use the devices in my 2018 Escape. More

by witteann1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re thrilled to hear that our team was able to help you navigate and make the most of the features in your 2018 Escape. Ensuring our customers are comfortable and confident with their vehicles is always a top priority. If there’s anything else you need assistance with, don’t hesitate to let us know. Safe travels and enjoy your Escape!

January 10, 2025

Paid to get my back up camera fixed along with other electrical services and was on a road trip and the backup camera started failing. More

by david@villagespot.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 10, 2025 -

Mall of Georgia Ford responded

This is certainly not the experience we want for our customers, and we’d like the opportunity to address this for you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to make things right.

January 09, 2025

Very respectful, courteous service staff and wonderful front office staff. My car was complete ahead of time and works great. I'm extremely satisfied! More

by Laceyt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Stephanie were extremely helpful!
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that our service and front office staff provided you with respectful and courteous service. It’s great to know that your car was completed ahead of schedule and is working well. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

January 07, 2025

My Service started off Little Rocky, but I must say it ended up well. It started off by me telling the dealership that something was wrong with my vehicle, but of course, when you get there, it doesn’t do More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We appreciate your patience as we worked to identify the issue with your vehicle. We're glad that our team was able to recognize the problem and ensure that it was addressed properly. Your feedback is invaluable, and we’re committed to providing the best possible service. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

January 06, 2025

Swift and timely getting my ford f150 fixed and ready to drive again in just a few hours More

by R_MICHAEL_F24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casen
Report | Print
Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re thrilled to hear that your Ford F-150 was fixed and ready to drive in just a few hours. Our team works hard to provide swift and efficient service, and it’s great to know that you had a quick turnaround. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

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