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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,152 Reviews

2,152 Reviews of Mall of Georgia Ford - Service Center

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November 11, 2021

I bought my truck there in 2007. They have done the service on it since then. Always pleased with the service. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service department.
Nov 12, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 11, 2021

Although it is expensive (labor charges are very high and constitute the largest part of your bill- by far), the work is professional and thorough at Mall of Georgia Ford. The Service Reps are friendly and More

by losblagg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 10, 2021

Matt Knuckles, our service advisor, was very helpful and his knowledge made us comfortable with his recommendations. More

by Dana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review, Dana!

November 10, 2021

I was very pleased with the quality and the service that I received from Mall of Georgia customer service I was also pleased with how quickly they service my vehicle More

by lcavener0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woodall
Nov 12, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 10, 2021

Excellent customer service. Vehicle is always done in a timely manner and for the amount quoted. More

by gbroom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 09, 2021

Quick clean very helpful Angel explend all work done asked if I had any questions told me to call More

by mwkelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel was my service rep and did GREAT
Nov 12, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 07, 2021

I made an appointment to get a key made. A week later they didn't have the correct key and just used a generic. Didn't tell me in advance and I still had to pay the $250.00. More

by LCARVER50@HOTMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jadon Haynes
Nov 08, 2021 -

Mall of Georgia Ford responded

Hi LCarver50@Hotmail, Thank you for the feedback, though we're terribly sorry to hear about the difficulties you had with your second key. We want to make every process efficient, and easy for our Ford Family members. We'd like to learn more about your experience and see what we can do to better assist you, and prevent similar future situations. Please reach out to Customer Care Manager, Ms. Frazier at LFrazier@mogf.com.

November 06, 2021

Everyone is always super helpful. Communication could be better but no other problems. Really trust these guys with my car. More

by Jmcfarland3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

November 06, 2021

This dealer has always been ok for me. I could always count on good service More

by helenneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service
Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

November 05, 2021

Took me in on time, on my way one and a half hour later. Nice More

by harwoodjerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 08, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

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