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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,175 Reviews
Call Service Center (678) 515-9339

2,175 Reviews of Mall of Georgia Ford - Service Center

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January 23, 2025

I love the incredible customer service that I receive here every time. They are the best! More

by Helix 88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re so glad to hear that you consistently receive incredible customer service. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to continuing to serve you in the future!

January 22, 2025

Disappointed that having the recommended transmission flush and fill created the transmission issue but glad it was able to be resolved. Also glad it was under warranty and I was given a loaner vehicle. More

by Frank Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny in the Service Department
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your honest feedback and for taking the time to share your experience. We're relieved that the problem was resolved under warranty and that we were able to provide you with a loaner vehicle during the repair. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout this process. We hope to continue serving you and ensuring your future experiences with us are smoother and more positive.

January 22, 2025

Took truck in for 3 items: 1) oil change and tire rotation; 2) recall for a software update; 3) address an issue with my only 1 year old new truck and battery drains forcing it to a “deep sleep”. Th More

by dave.lohrmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration with the battery issue on your truck. Your concerns are important to us, and we want to ensure they’re properly addressed. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can take a closer look into this matter and work toward a resolution for you.

January 22, 2025

I had to bring truck back a second time and charge more it should have been on first trip More

by markbrumbalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
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Jan 23, 2025 -

Mall of Georgia Ford responded

Thank you for your review. We appreciate your feedback and apologize for the inconvenience of having to return a second time. Your time is valuable to us, and we strive to provide efficient service. If you’d like to discuss your experience further, please don’t hesitate to reach out so we can address any remaining concerns.

January 19, 2025

Customer service representative and financial associate were both very helpful and professional. Service time was also reasonable. More

by JPHARSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re delighted to hear that both our customer service representative and financial associate provided helpful and professional assistance. It’s also great to know the service time met your expectations. We look forward to serving you again in the future!

January 19, 2025

Worst service ever. I bought three vehicles from this dealership recently, but never again because the service center is so awful. More

by kkhashan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve from service
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Jan 22, 2025 -

Mall of Georgia Ford responded

We sincerely regret hearing about your dissatisfaction with our service center, especially as a loyal customer who has purchased three vehicles from us. Your experience is far from the standard we strive to provide. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and hope to restore your confidence in our dealership.

January 19, 2025

It was a great experience for the the service and the customer service , we will definitely come back More

by EMAN_TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve shank
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with both the service and the customer care you received. It's wonderful to know we’ve earned your trust, and we look forward to welcoming you back in the future!

January 19, 2025

Honest dealership that you can trust, they actually talk with you the customer and explain what the problem is and what it's going to cost to fix it. More

by plasalata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that you found our team honest and communicative. Taking the time to explain the problem and costs clearly is something we prioritize to ensure our customers feel informed and confident. We truly appreciate your trust and look forward to helping you again!

January 17, 2025

They were very helpful and went extra to help me! I would recommend this delarship!! More

by BRICK.MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 22, 2025 -

Mall of Georgia Ford responded

We are truly grateful for your enthusiastic recommendation and positive feedback! Going the extra mile for our customers is something we take immensely seriously, and we're thrilled that our team's dedication and commitment to exceptional service shined through during your experience. Your willingness to recommend our dealership is the highest compliment we could receive. We strive to make every customer interaction helpful, supportive, and memorable, and it's wonderful to know we succeeded in your case. Thank you for taking the time to share your experience and for placing your trust in us. We look forward to continuing to provide outstanding service that exceeds your expectations.

January 17, 2025

Customer service was amazing Steve in service and Scott went above and beyond to assist me. Kudos to you both truly this is what customer service is about making your customer experience a great one! More

by TIvey12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Scott
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Jan 22, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We're thrilled to hear that Steve and Scott provided exceptional service and went above and beyond to assist you. Creating a great customer experience is always our goal, and we're so glad they were able to make that happen for you. We truly appreciate your kind words and look forward to serving you again in the future!

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