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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,152 Reviews
Call Service Center (678) 515-9339

2,152 Reviews of Mall of Georgia Ford - Service Center

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January 10, 2025

After 21 years as loyal customer, I will never go there again…they lost my keys and wasted my time without don much as an apology… they costed me a lot of money More

by BLOOBAK6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Jan 10, 2025 -

Mall of Georgia Ford responded

We sincerely apologize for the experience you’ve described. As a loyal customer for 21 years, your trust and satisfaction mean a great deal to us, and we deeply regret any frustration caused by the situation with your keys. We understand the inconvenience and impact this has had on you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns further. Thank you for bringing this to our attention.

January 10, 2025

Was very helpful in showing me the best way to use the devices in my 2018 Escape. More

by witteann1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Report | Print
Jan 10, 2025 -

Mall of Georgia Ford responded

Thank you for your review! We’re thrilled to hear that our team was able to help you navigate and make the most of the features in your 2018 Escape. Ensuring our customers are comfortable and confident with their vehicles is always a top priority. If there’s anything else you need assistance with, don’t hesitate to let us know. Safe travels and enjoy your Escape!

January 10, 2025

Paid to get my back up camera fixed along with other electrical services and was on a road trip and the backup camera started failing. More

by david@villagespot.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jan 10, 2025 -

Mall of Georgia Ford responded

This is certainly not the experience we want for our customers, and we’d like the opportunity to address this for you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns and work toward a resolution. Your satisfaction is important to us, and we appreciate the chance to make things right.

January 09, 2025

Very respectful, courteous service staff and wonderful front office staff. My car was complete ahead of time and works great. I'm extremely satisfied! More

by Laceyt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Stephanie were extremely helpful!
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful review! We’re delighted to hear that our service and front office staff provided you with respectful and courteous service. It’s great to know that your car was completed ahead of schedule and is working well. Your satisfaction means a lot to us, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

January 07, 2025

My Service started off Little Rocky, but I must say it ended up well. It started off by me telling the dealership that something was wrong with my vehicle, but of course, when you get there, it doesn’t do More

by Vinnette Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We appreciate your patience as we worked to identify the issue with your vehicle. We're glad that our team was able to recognize the problem and ensure that it was addressed properly. Your feedback is invaluable, and we’re committed to providing the best possible service. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

January 06, 2025

Swift and timely getting my ford f150 fixed and ready to drive again in just a few hours More

by R_MICHAEL_F24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casen
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Jan 09, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We’re thrilled to hear that your Ford F-150 was fixed and ready to drive in just a few hours. Our team works hard to provide swift and efficient service, and it’s great to know that you had a quick turnaround. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

January 03, 2025

customer service could be a lot better. Still waiting on points after months. not good service from the sales manager Bill. More

by bobbysmith0
Recommend Dealer
No
Employees Worked With
Bill - Sales Manager
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback, and we sincerely apologize for your experience with our customer service. It’s disappointing to hear that you are still waiting for your points and that your interactions with our sales manager, Bill, did not meet your expectations. To address your concerns directly and work towards a resolution, we encourage you to reach out to Dragos Teodor at dteodor@vtaig.com. He is dedicated to ensuring customer satisfaction and would like to discuss your experience further. We appreciate you bringing this to our attention, and we hope to improve your experience moving forward.

January 01, 2025

Great service with expert knowledge of any questions I might have had. Best service department ever. More

by Semaj76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Jan 07, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We are thrilled to hear that you received great service and found our team to have expert knowledge. Providing our customers with clear answers and assistance is a top priority for us, and it’s rewarding to know that we met your expectations. Your kind words about our service department mean a lot, and we truly appreciate your trust in us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 31, 2024

Repair had to be redone. I had to pay for rental.Service person (Jay) was excellent. More

by SKETCH2SKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay is service
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December 30, 2024

Jay was an amazing service coordinator. I’ve been dreading taking my car in but he made it so easy, was honest and ensured to over deliver in every situation. I’ll be back. More

by DanaRayelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay, service manager
Report | Print
Dec 31, 2024 -

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that Jay made your experience so positive and stress-free. His dedication to providing honest and exceptional service is truly commendable, and we're glad he was able to exceed your expectations. We appreciate your trust in us and look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Safe travels until we see you again!

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