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Mall of Georgia Ford - Service Center

Buford, GA

4.0
1,975 Reviews
Call Service Center (678) 515-9339

1,976 Reviews of Mall of Georgia Ford - Service Center

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November 14, 2024

Great customer service and attention to detail. My experience here has always been great and pleasing!! More

by T1SUN1426
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve in service
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November 14, 2024

They Took me in answered my questions. They gave me a time when done. Finished on time. More

by Eromt
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

This dealership does what it says it will do and I appreciate that. They also text me to let me know about my next appointment, then get me in and out in a timely manner. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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November 13, 2024

Not satisfied with the work done and they took very long and would get upset if we called for an update More

by HERNADEZCECILIA1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 14, 2024 -

Mall of Georgia Ford responded

We're sorry to hear about your experience and the dissatisfaction with the service timing and communication. This is not the standard we strive for, and we want to ensure your concerns are addressed. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com so we can better understand the situation and work to make things right. Thank you for your feedback—it helps us improve.

November 11, 2024

My service rep did a great job coordinating my repair. My car has had no problems since then and runs great. More

by jdavid1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Nov 13, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're so glad to hear that your car is running great and that your service rep did a fantastic job coordinating your repair. If you ever need assistance in the future, don't hesitate to reach out. We’re here to help!

November 10, 2024

Quick and easy. Everybody was nice and helpful. Highly recommend. Aesome dealership and service dept More

by ellis.seawright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future!

November 09, 2024

Mall of Georgia fold is the worst Ford dealership in the state would never take my call there again More

by JACKIETOWNSEND45
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department Barry don't know his last name and stuff like and several other employees in that department terrible customer service horrible place and did not fix my car
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Nov 11, 2024 -

Mall of Georgia Ford responded

We are very sorry to hear about your negative experience, and we understand your frustration. We take customer feedback seriously and want to resolve any concerns you may have. Please reach out to David Blood, our Fixed Operations Director, at dblood@vtaig.com, so we can address the issue directly and ensure a better experience moving forward. Thank you for bringing this to our attention.

November 09, 2024

I had wonderful service done at Mall of Georgia Ford. The cashier’s are wonderful! More

by Keppie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with our team, especially with our cashiers. They truly strive to make every visit as pleasant as possible. We appreciate your kind words and look forward to serving you again soon!

November 09, 2024

I picked up my car because it sat there for 3 days with no one looking at it. & no one calling to update me. I will not return to this dealership. They set appointments & let the car sit for days. This wa More

by ginnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees name was “Jay”
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Nov 12, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about the frustration you've experienced, and we completely understand your disappointment. Our goal is to provide timely and attentive service, and it’s clear we fell short in your case. We’d like the opportunity to discuss this with you and work to resolve the situation. Please contact our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can address your concerns directly and improve your experience moving forward. Thank you for sharing your feedback.

November 08, 2024

Dropped my car for 10000 mile service, and waited for it there. I was expecting a long wait and to my surprise it was a muchshorter wait than expected. The tech advisor was great start and to the end. More

by Rlmarchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're so glad to hear that your 10,000-mile service went smoothly and that the wait was shorter than expected. It’s great to know that your service advisor provided excellent support throughout the process. We appreciate you choosing us for your service needs and look forward to assisting you again in the future!

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