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2,025 Reviews of Mall of Georgia Ford - Service Center
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December 22, 2024
Mall of Georgia Ford personnel is committed to the best customer service and always exceed my expectations. customer service and always exceed my expectations. More
by a.ortega1
Verified CustomerEmployees Worked With
I had interaction with several employees, don’t remember the names. Excuse me about that.
December 22, 2024
Mall of Georgia Ford dealership have the best service center and I feel they repair my car really good and every time I went there center and I feel they repair my car really good and every time I went there More
by fasiltad
Employees Worked With
Service advisors and almost most of them
December 22, 2024
This is the second time I brought my vehicle in for service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experienci service. The first time they could not duplicate the issue. So, this time I drove the vehicle directly to the service center while it was experiencing the issue. I also explicitly told the service writer not to turn off the vehicle because it will clear the issue. Unsurprisingly, we received a message that they could not duplicate the issue. Amazing!! When we experience the vehicle go into limp mode every time we drive it. The communication and updates have also been terrible. After several days of hearing nothing, we had to reach out an ask for an update. More
by yesihelg
Employees Worked With
N/A
December 20, 2024
The oil filter was not tightened properly and was leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost a leaking.. I hope the loss of oil dd not damage the motor. I took it back to get ithe filter tightened and oil addd. I lost alot of oil I have lost all confidence in giting my car serviced there getting the filter tight is a basic I probably will not come back I just dont trust the service department If they are this irresponsible on a basic item like an oil filter how good will they be on the complicated repairs Carl Miller 678-409-5515 Bigcarl4@yahoo.com More
by bigcarl4
December 19, 2024
Service has been inconvenient and unacceptable. Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been kn Took my car for oil change & tire rotation. Came back making noise! Took it back and was told struts needed replacing. Was told they may have been knocked loose during tire rotation. Scheduled appointment for the following week. Part on backorder. Waisted trip. Now told the part won't be in until January. Noone called me. I had to call! I'm so over this. More
by BMTUCK1
Employees Worked With
Melvin in Service
December 18, 2024
Excellent communication and service. I love the valet car pick up and return ! The text should be better monitored on the valet I love the valet car pick up and return ! The text should be better monitored on the valet More
by SOHODIVA2003
Employees Worked With
Service adviser was great
December 18, 2024
Absolutely impeccable service! The technicians are top-tier. In and out very quickly. Great job The technicians are top-tier. In and out very quickly. Great job More
by ngeary05
December 18, 2024
I think the dealership has gone down some overall. Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I Since I bought my car 12 years ago from this dealership … I have had all my services performed my Mall of Georgia Ford. For the first 10 years I was satisfied with all the services rendered. The quality of the work was excellent. The dealership was easy to do business with. I didn’t feel like I was over paying. I probably could have taken my car somewhere else and probably saved a little. But because of the service and ease of doing business … I stayed loyal to this dealership. These past few years the competency of the service advisors has gone down and their customer service has diminished some. In the past the service advisor would do what he/she could do to keep the price down. Not so much anymore. To add insult to injury … the dealership started charging fees on credit card transactions. My overall impression … the service department must not be as profitable as it once was. Signed Loyal Customer Considering other Service Options More
by JFSHUMWA86
Employees Worked With
Stephanie
