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Mall of Georgia Ford - Service Center

Buford, GA

4.0
1,973 Reviews
Call Service Center (678) 515-9339

1,973 Reviews of Mall of Georgia Ford - Service Center

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November 11, 2024

My service rep did a great job coordinating my repair. My car has had no problems since then and runs great. More

by jdavid1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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November 10, 2024

Worst Ford dealership in the state no customer service whatsoever Would never buy another Ford More

by JACKIETOWNSEND45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzanne Stephanie
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November 10, 2024

Quick and easy. Everybody was nice and helpful. Highly recommend. Aesome dealership and service dept More

by ellis.seawright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future!

November 09, 2024

I had wonderful service done at Mall of Georgia Ford. The cashier’s are wonderful! More

by Keppie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
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Nov 12, 2024 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with our team, especially with our cashiers. They truly strive to make every visit as pleasant as possible. We appreciate your kind words and look forward to serving you again soon!

November 09, 2024

I picked up my car because it sat there for 3 days with no one looking at it. & no one calling to update me. I will not return to this dealership. They set appointments & let the car sit for days. This wa More

by ginnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees name was “Jay”
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Nov 12, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about the frustration you've experienced, and we completely understand your disappointment. Our goal is to provide timely and attentive service, and it’s clear we fell short in your case. We’d like the opportunity to discuss this with you and work to resolve the situation. Please contact our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can address your concerns directly and improve your experience moving forward. Thank you for sharing your feedback.

November 09, 2024

Mall of Georgia fold is the worst Ford dealership in the state would never take my call there again More

by JACKIETOWNSEND45
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department Barry don't know his last name and stuff like and several other employees in that department terrible customer service horrible place and did not fix my car
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Nov 11, 2024 -

Mall of Georgia Ford responded

We are very sorry to hear about your negative experience, and we understand your frustration. We take customer feedback seriously and want to resolve any concerns you may have. Please reach out to David Blood, our Fixed Operations Director, at dblood@vtaig.com, so we can address the issue directly and ensure a better experience moving forward. Thank you for bringing this to our attention.

November 08, 2024

Dropped my car for 10000 mile service, and waited for it there. I was expecting a long wait and to my surprise it was a muchshorter wait than expected. The tech advisor was great start and to the end. More

by Rlmarchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback! We're so glad to hear that your 10,000-mile service went smoothly and that the wait was shorter than expected. It’s great to know that your service advisor provided excellent support throughout the process. We appreciate you choosing us for your service needs and look forward to assisting you again in the future!

November 08, 2024

Good service I enjoyed purchasing my car there. They were fast one of my best car buying experiences and the set department gets my car in and out they always find the problem More

by Kathy44676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that your car-buying experience was one of the best and that our service department has consistently met your needs. Speed and efficiency are important to us, and we're glad we could provide that for you. We look forward to serving you again in the future!

November 08, 2024

Screwed me over on warranty. They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they coul More

by newman.richarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Persons not on list
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Nov 11, 2024 -

Mall of Georgia Ford responded

We’re truly sorry to hear about your experience and understand your frustration. We strive to ensure all of our customers receive the highest level of service, and it’s concerning that we didn’t meet those expectations in your case. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com, so we can look into this further and see if there is a way to resolve the situation. We value your loyalty and hope to have the opportunity to address your concerns.

November 07, 2024

Mateo tried very hard to make us happy. The dealership was promp in their service once the parts were in for my car. More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo in service
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Nov 08, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo was able to assist you and that you were satisfied with the service once the parts were in. We strive to make every customer experience positive, and it's great to know we met that goal with you. If you need anything further, feel free to reach out. We truly appreciate your business!

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