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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,114 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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2,114 Reviews of Mall of Georgia Ford - Service Center

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April 02, 2025

The Mall of Georgia Ford did an excellent job on my car. I will recommend them to my friends. More

by agalabai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Quick and easy. Was glad to be able to schedule an appointment for service that was honored. I was immediately met at my car for my scheduled service. Service at th More

by mrstwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Knight
Apr 02, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We're glad to hear that your service appointment was quick, easy, and honored as scheduled. We always strive to provide top-notch service, and it's great to know we've met your expectations. We look forward to assisting you again in the future.

March 30, 2025

Is this school or what the xxxx do I tried writing a review and I guess it was to short so here it is it was a horrible experience thank you More

by oscar.atlbestautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 01, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. We would like the opportunity to address your concerns directly. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and we’ll do our best to resolve the issue. Your satisfaction is important to us.

More
March 30, 2025

I was thoroughly pleased with my visit to Mall of Ga Ford service center. Thank you. More

by kthompson75.kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Apr 01, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience with our service center at Mall of Georgia Ford! We're thrilled to hear that you were pleased with your visit, and we look forward to assisting you again in the future.

March 30, 2025

Dropped truck off for service department to look into possible transmission issue, was told I needed a new transmission. Took the truck to another shop and turned out to be a programming issue and noth More

by WILLIAMS4945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Mall of Georgia Ford responded

We understand your concerns and want to address them appropriately. Please reach out to Scott Tackabury, as he would like the opportunity to discuss this situation further and ensure that any misunderstandings are clarified. You can contact him directly at Stackabury@vtaig.com.

March 30, 2025

Did an excellent job in fixing my car. I truly appreciate the professionalism that was shown to me. More

by laurieanntaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team provided the professionalism you deserve. If you ever need assistance in the future, don't hesitate to reach out!

March 29, 2025

Brian, did great job keep me informed about my vehicle wheat was going with it and when was ready. Great team More

by JEDW5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 31, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that Brian did a great job keeping you informed about your vehicle and its progress. It’s always great to know that our team made your experience smooth and positive. We appreciate your kind words and look forward to assisting you again in the future. If you need anything further, don’t hesitate to reach out!

More
March 27, 2025

There's always a ying/yang to the unauthorized inspection work they do on presumably every car they take in. They say they have a responsibility to inspect for safety items etc. I say they're just trying t More

by ASWIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember who I worked with
Mar 28, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to provide us with your thoughts. If you’d like to discuss your experience further or have any concerns, please feel free to reach out to Scott Tackabury at Stackabury@vtaig.com. He will be happy to assist you.

More
March 26, 2025

The repairs were costly, but the service was great. Kept me in the loop the whole time and my truck is running great! More

by KEITHSIMS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you were kept informed throughout the process and that your truck is running great. We understand that repairs can be costly, but we're happy that the service met your expectations. We appreciate your trust in us and look forward to helping you again in the future!

More
March 26, 2025

Very tentative to my car needs in a timely manner and great service keep up the good job More

by Echudson57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr James
Mar 27, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're happy to hear that we were able to meet your car needs in a timely manner and provide great service. We truly appreciate your support and will keep up the good work! Looking forward to serving you again soon!

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