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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,072 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,072 reviews

June 01, 2026

My problem was resolved quicker and for less than was expected Very friendly and helpful More

by melissacallahan
Recommend Dealer
Yes
Employees Worked With
Ralphie Reidenger
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Jun 02, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We're thrilled we could resolve your issue quickly and for less than expected. Your comments about our friendly service mean a lot to our team at Mall of Georgia Ford. We appreciate your trust and look forward to serving you again!

June 01, 2026

Always have had good experiences. Everyone has treated us with courtesy and respect No complaints More

by melissacallahan
Recommend Dealer
Yes
Employees Worked With
Jeff Larson
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Jun 02, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience! We're grateful to hear that our team has consistently treated you with courtesy and respect. We look forward to continuing to serve you with the same level of professionalism and care.

June 01, 2026

Service department is great. They repaired all concerns & returned my calls. They provided me with a rental and transportation with return. I wasn’t made to wait dropping off my More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jun 01, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful review, Karen! We're thrilled that our service department exceeded your expectations with prompt repairs, clear communication, and convenient rental services. Your recommendation means everything to our team at Mall of Georgia Ford. We appreciate your business!

May 31, 2026

Did not address one of the items on the repair order. Service advisor couldn't why it didn't happen. Was supposed to call me the next day with an explanation and never did. More

by MIKESHARON0210
Recommend Dealer
No
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Jun 01, 2026 -

Mall of Georgia Ford responded

We appreciate you bringing this matter to our attention. We understand your concerns regarding an item on the repair order that was not completed as expected, as well as the lack of follow-up communication after your visit. Our team strives to provide clear updates and thorough review of all requested services throughout the repair process. If you would like to discuss your experience further, we encourage you to reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com.

May 31, 2026

Always polite and professional Kept me informed of progress throughout my service appointment. Excellent service More

by rldolan0
Recommend Dealer
Yes
Employees Worked With
Brian James
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Jun 03, 2026 -

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 30, 2026

The MOST Disappointing experience EVER. After the service, my vehicle was in a very dirty condition in and out. AND I noticed so many fresh scratches on the rims. They are linear and scatte More

by HAPPY_NASEIF
Recommend Dealer
No
Employees Worked With
Harry McCalla and Noah Langan.
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Jun 01, 2026 -

Mall of Georgia Ford responded

Following your recent visit, we acknowledge the concerns raised regarding vehicle condition at pickup as well as observations about rim markings identified after service. We also note your request for a review of available documentation and surveillance resources related to the vehicle’s condition. Our team remains committed to maintaining structured review processes for all customer inquiries and service-related concerns. If you would like to continue discussing this matter, we encourage you to reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com.

Jul 01, 2026 -

HAPPY_NASEIF responded

When I met Noah Langan last time he clearly said that he does not read emails thats why I’m not sending anymore emails. They know about what happened and they have the evidence to support or deny my claim but looks like they don’t want to admit that they have damaged my rims. I will give them some time to reach me out before escalating to the next level. But will definitely will NOT leave it here!

Jul 10, 2026 -

HAPPY_NASEIF responded

I sent an email to Santiago Santos and Noah Langan last Monday 7/06/26 and attached photos of the damaged rims but have NOT received any reply yet. I’m trying to resolve this matter professionally and in good faith. I will wait five (5) more business days before escalating to the next level.

May 30, 2026

He helped me get my vehicle serviced and did an excellent job. Excellent job Josh! More

by cpa99g
Recommend Dealer
Yes
Employees Worked With
Josh Phomvongsa
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Jun 04, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2026

Everything went very well. Santiago was very professional and knowledgeable about my specific needs. The mechanics repaired my truck expertly. More

by BRIANCOKLAN
Recommend Dealer
Yes
Employees Worked With
Santiago
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May 30, 2026 -

Mall of Georgia Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2026

Josh was an amazing communicator and helped me get the service done on my vehicle easily. Will definitely be going. back to him. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh service advisor
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May 29, 2026 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We are delighted to hear that Josh provided you with exceptional communication and made your service experience so smooth and easy. His dedication to ensuring our customers feel supported throughout their visit truly reflects our commitment to outstanding service.

May 30, 2026 -

Mall of Georgia Ford responded

Hi Anthony, thank you for taking the time to leave us your response to our Staff's outstanding customer service. Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2026

Josh is the greatest service guy over there. That day he was also training Arron which I think will be a great asset. More

by STEPHENEBAKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Arron
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May 29, 2026 -

Mall of Georgia Ford responded

Thank you immensely for taking the time to share your positive experience with us. We're thrilled to hear that Josh provided you with exceptional service and made such a strong impression during your visit to Mall of Georgia Ford.

May 30, 2026 -

Mall of Georgia Ford responded

Hi, we're happy to hear you had such a positive experience with our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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