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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,071 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,071 reviews

June 06, 2026

They changed the oil and now the check engine light is on and they wrote the wrong number of miles on carmax More

by jomonaju
Recommend Dealer
No
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Jun 08, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 552-4334 when you have a chance. Thank you, and we look forward to hearing from you.

June 05, 2026

The service was horrible! The appointment was scheduled for Tuesday 12:00pm the technician didn't check in our vehicle till Thursday. The comunicacion was horrible as well. I More

by SCADOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralphi
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Jun 07, 2026 -

Mall of Georgia Ford responded

Hello, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager at (678) 552-4334 so we can make your experience a positive one.

June 04, 2026

Great experience, worked with me. Great experience all around from sales to finance. Thank you More

by czahn_58
Recommend Dealer
Yes
Employees Worked With
Adrian
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Jun 05, 2026 -

Mall of Georgia Ford responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2026

Adrian was an awesome salesman and Harry is an awesome service representative. Great place to buy and service a vehicle. More

by czahn_58
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Turnbull
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Jun 05, 2026 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2026

Great experience, very helpful and friendly! Mo took great care of me and kept me updated throughout More

by Dup
Recommend Dealer
Yes
Employees Worked With
Maurice Morrison
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Jun 05, 2026 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2026

David and Angel were top notch! Great personality and made the whole process from explaining, negotiation and purchase smooth glad i brought my business here! More

by Mvillamar12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel, David
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Jun 04, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We're thrilled that David and Angel provided exceptional service and made your purchase process smooth. We truly appreciate you choosing us and look forward to serving you again in the future.

Jun 06, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2026

They lied about fixing a problem on my $86,000 2025 Ford F150 (problem still not fixed) and then lied about what they were going to do about it. Please don't send me anymore texts or emails because I'm neve More

by danfull
Recommend Dealer
No
Employees Worked With
Josh
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Jun 03, 2026 -

Mall of Georgia Ford responded

We regret to hear that your recent service experience did not meet your expectations and that you feel the matter remains unresolved. Our team aims to provide clear communication and reliable service outcomes, and we value feedback that helps us improve our processes. If you would like to revisit this matter in the future, please contact Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can better understand your concerns.

June 02, 2026

I ewasn’t very satisfied with my experience at the dealership. The overall treatment during the purchase process could have been much better, and the salesperson who assisted me seemed to have very li More

by Aquatimepoolsolutions
Recommend Dealer
No
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Jun 03, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your feedback. We want every customer to feel supported, informed, and valued throughout their purchase journey, and we appreciate hearing where expectations were not met. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com if you would like to discuss your experience further so we can better understand your concerns.

June 02, 2026

I had to spend over $700 for a vehicle that I had not even made my first payment on and was lied to and told it was serviced but it obviously was not. It was a terrible experience. More

by mehunter5
Recommend Dealer
No
Employees Worked With
Song was my sales rep and never returned calls and Harry in Service tried but he was new and his hands were tied. It hasn't been a good experience.
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Jun 02, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your experience. Our team works hard to prepare vehicles and provide customers with confidence in their purchase, and feedback like yours helps us evaluate how we can continue improving. We are committed to delivering a positive ownership experience and value the opportunity to learn from customer concerns. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com if you would like to discuss your experience further.

June 01, 2026

My problem was resolved quicker and for less than was expected Very friendly and helpful More

by melissacallahan
Recommend Dealer
Yes
Employees Worked With
Ralphie Reidenger
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Jun 02, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We're thrilled we could resolve your issue quickly and for less than expected. Your comments about our friendly service mean a lot to our team at Mall of Georgia Ford. We appreciate your trust and look forward to serving you again!

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