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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,071 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,071 reviews

June 23, 2026

A thorough, affordable, expeditious experience I had A thorough, affordable, expeditious experience when I had my truck serviced More

by kmitchell16
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jun 24, 2026 -

Mall of Georgia Ford responded

Thank you for your review! We are genuinely pleased to hear that your truck service experience was thorough, affordable, and efficient. Those are exactly the qualities we strive to deliver to every customer who walks through our doors.

June 23, 2026

Very good communication! I was Visiting from out of town and was able to get my truck in right away and got me back on the road More

by STEVENZANELLA
Recommend Dealer
Yes
Employees Worked With
Harry I believe Excellent customer service
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Jun 24, 2026 -

Mall of Georgia Ford responded

Thanks for sharing your experience with us! We are so glad we could get you taken care of quickly, especially while you were visiting from out of town. Getting you back on the road safely and efficiently is exactly what we strive for, and it is wonderful to hear that our communication made the process smooth for you. We hope to see you again at Mall of Georgia Ford whenever you are in the area!

June 19, 2026

Love this dealership! They always take great care of all our vehicles! Wouldn’t take them anywhere else! More

by debilangan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah , Service department
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Jun 22, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 19, 2026

Dealer Rater app stinks. The login wouldn’t accept my password and I am having to redo this forced review. The service team at Ford is great, very friendly. The recall re More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sol
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Jun 19, 2026 -

Mall of Georgia Ford responded

Thank you for your review, Lisa! We are sorry to hear that the login process gave you trouble — that kind of friction is the last thing you need when simply trying to share your experience. We truly appreciate you taking the time to follow through despite the inconvenience.

June 18, 2026

Best dealership experience of my life I received the best customer care, prompt and informative communication while I waited, and when they needed to keep my vehicle he got me a loaner car with zero hassle. More

by ROSIE.FOLKS
Recommend Dealer
Yes
Employees Worked With
Ralphie
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Jun 19, 2026 -

Mall of Georgia Ford responded

Thank you, Rosie! We're thrilled to hear your experience was seamless from start to finish. Prompt communication, a hassle-free loaner, and attentive follow-up are exactly what we strive for. We look forward to serving you again at Mall of Georgia Ford!

June 18, 2026

The communication during my vehicle’s lengthy repair process was outstanding. Although I will probably never purchase another Ford vehicle (it has nothing to do with the service that was provided) the s More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 19, 2026 -

Mall of Georgia Ford responded

Thank you, Bryan! We're glad our team's communication and service met your expectations and resolved every issue with your vehicle. Wishing you all the best on the road ahead!

June 18, 2026

Quality, care, concern, discovery, communication, plan of action, communication, implementation, review , verify expectations have been fulfilled and offer willingness to resolve any assistance with challeng More

by jrcwaymakerservices
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 19, 2026 -

Mall of Georgia Ford responded

We sincerely value the time you took to share such a thoughtful and detailed reflection of your experience with us. It is truly meaningful to hear that the entire process, from discovery and communication through to implementation and follow-through, met your expectations. That kind of end-to-end care is exactly what we strive to provide every customer.

June 16, 2026

My appointment went real smooth and Ralphie made it easy, it took about an hour to do the recall on my truck, extremely pleased More

by ayouhanian1
Recommend Dealer
Yes
Employees Worked With
Ralphie
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Jun 17, 2026 -

Mall of Georgia Ford responded

We are delighted to hear that your appointment went so smoothly! It is always wonderful to know that our team was able to make the recall process as easy and efficient as possible for you. An hour turnaround is something we take pride in, and we are so glad the experience met your expectations.

June 16, 2026

Harry was an amazing person to work with. The manager was not Manager was a bully More

by Alfredonunez2
Recommend Dealer
Yes
Employees Worked With
Harry
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Jun 17, 2026 -

Mall of Georgia Ford responded

Thank you immensely for sharing your experience with us! It is wonderful to hear that your sales associate made such a positive impression — providing an outstanding, people-first experience is something we genuinely strive for, and it is gratifying to know that came through during your visit.

June 15, 2026

Brought it in with the check engine light the first time. They fixed everything but the check engine light. Had to bring it back in. It took over a month to to get the check engine light fixed. I had to keep More

by BIGDOGEVAN
Recommend Dealer
No
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Jun 16, 2026 -

Mall of Georgia Ford responded

Thank you for sharing your experience. We understand how important clear communication and timely service are, and we appreciate your patience throughout the repair process. Our team works hard to resolve concerns thoroughly and keep our customers informed, and we value feedback that helps us continue improving. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com if you would like to discuss your visit further.

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