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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,939 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,939 reviews

March 30, 2026

Great service The service department was clean and staff was very friendly and knowledgeable Will highly recommend More

by Jim.reuter1978
Recommend Dealer
Yes
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Apr 04, 2026 -

Mall of Georgia Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2026

One of the best dealership experiences I've had. Very smooth on the trade and the purchase would definitely do business with y'all again. More

by taylormerry
Recommend Dealer
Yes
Employees Worked With
Rippen & Scott
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Apr 01, 2026 -

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2026

Brian handled issues and schedule easily. He was more communicative than my previous sales person and made the repair easy to complete More

by summer.c.bryan
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 01, 2026 -

Mall of Georgia Ford responded

We are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

March 29, 2026

Service special order truck no sense of urgency lack of contact Service department has issues More

by jasondillon77
Recommend Dealer
No
Employees Worked With
David was great
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Mar 31, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (678) 552-4334 so we can understand exactly what went wrong and do our best to try and resolve this matter, if we still can. Thank you for your honest feedback and we hope to hear from you soon. Take care.

March 28, 2026

This was a highly disappointing and unacceptable customer service experience. I received three different quotes with no transparency or explanation of the differences, which raises serious concerns about con More

by jennifercade213
Recommend Dealer
No
Employees Worked With
Brian
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Mar 31, 2026 -

Mall of Georgia Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (678) 552-4334 so we can understand exactly what went wrong and do our best to try and resolve this matter, if we still can. Thank you for your honest feedback and we hope to hear from you soon. Take care.

March 28, 2026

Excellent and easy to work with. The greatest!!! Excellent and easy to work with. The greatest team I've seen in the car business. More

by mypruitt360
Recommend Dealer
Yes
Employees Worked With
Noah
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Mar 31, 2026 -

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2026

Good comms from rep explaining issue with vehicle. They went in detail of process to get car repair More

by F92DD321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Mar 30, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2026

Take one and half hours for basic oil change is too long Take too long More

by benle12
Recommend Dealer
Yes
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Mar 30, 2026 -

Mall of Georgia Ford responded

Hello, thank you; we appreciate your feedback! Our goal is to learn from your feedback and continue to improve for all of our valued clients so we hope to speak with you soon.

March 27, 2026

Great customer service. Walked in just looking, not really sure what we wanted. Walked out with a new Maverick! More

by jladouceur13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Mall of Georgia Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2026

Everyone is always helpful and Josh is always professional the waiting are always clean with coffee and snacks also the bathroom is always clean .great team More

by Vickieebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Mar 30, 2026 -

Mall of Georgia Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mall of Georgia Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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