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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.2
4,114 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 4,114 reviews

July 22, 2026

Professional and friendly. The valet service was extremely helpful. Professional and friendly. The valet service was extremely helpful. The service time was very reasonable. More

by Tgpi
Recommend Dealer
Yes
Employees Worked With
Ralphie Reidinger
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Jul 24, 2026 -

Mall of Georgia Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2026

First service pass for tire rotation, balance, and oil change but only oil change was done. Technician forgot to do wheel balance and rotation. More

by atlantabiju0
Recommend Dealer
Yes
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Jul 24, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your feedback regarding your recent service visit. Our goal is to ensure all requested services are completed accurately and communicated clearly throughout the appointment. We value the opportunity to review concerns such as yours and continually improve our service processes. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com so we can discuss your experience and assist you further.

July 22, 2026

I've already done this survey a few days after the completion. Stop Done I did it before! More

by dobsonsr
Recommend Dealer
Yes
Employees Worked With
Idk all the names but Santiago
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Jul 24, 2026 -

Mall of Georgia Ford responded

We appreciate you taking the time to share your feedback and understand your concerns regarding receiving multiple survey requests. We value your input and the opportunity to hear from our customers about their experiences.

July 22, 2026

Great services and good customer care …. had to wait a lil bit but greatly appreciated service More

by JIM.NGUYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry
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Jul 24, 2026 -

Mall of Georgia Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 21, 2026

In and out in a timely manner Good service and communication. In and out in a timely manner More

by Southern mama
Recommend Dealer
Yes
Employees Worked With
Santiago
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Jul 23, 2026 -

Mall of Georgia Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 21, 2026

Pretty good, they upsold me on an extended warranty package that my vehicle did not need. I had to go through the process of canceling the extended warranty package. The truck that I bought came with a More

by chris@southernlegacyservices.com
Recommend Dealer
No
Employees Worked With
Andy Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Stanley
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Jul 21, 2026 -

Mall of Georgia Ford responded

It's important to us that every customer feels valued and well-informed throughout the buying process, and we appreciate you sharing where your experience fell short of those expectations. We're glad you're enjoying your vehicle and remain committed to providing a purchase experience that reflects the level of service our customers deserve. If you'd like to continue the conversation, please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com.

July 20, 2026

This visit has made up for my last visit just wish o had my techs name More

by Dalerunkle
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was great gave fantastic service
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Jul 21, 2026 -

Mall of Georgia Ford responded

We're glad this visit was a better experience!

July 20, 2026

Went for oil change and a couple of minor items service was great Both gentlemen were great wish I remembered their names have it at home one was service manager other was a new guy to the company More

by Dalerunkle
Recommend Dealer
Yes
Employees Worked With
Can't remember however they both took good care of me
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Jul 21, 2026 -

Mall of Georgia Ford responded

Thank you for the kind words about your recent visit! We're thrilled both gentlemen made a great impression, and we'll be sure to pass along your feedback to the service team. We look forward to seeing you again!

July 20, 2026

Complete service for our Ford Fleet Vehicles Love going to Mall of GA Ford Outstanding More

by XAVIER10
Recommend Dealer
Yes
Employees Worked With
Brian James
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Jul 21, 2026 -

Mall of Georgia Ford responded

Thank you for the kind words! We're thrilled to hear you enjoy visiting us and that we've been able to provide complete service for your Ford Fleet Vehicles. We look forward to seeing you again at Mall of Georgia Ford!

July 19, 2026

I was in the dealership for recall and it went real smooth. I was told that would take few hours but it did take 1.5 hours , very pleased with the outcome More

by ayouhanian1
Recommend Dealer
Yes
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Jul 21, 2026 -

Mall of Georgia Ford responded

Thank you for your review! We're glad your recall service went smoothly and was completed ahead of schedule. We look forward to serving you again at Mall of Georgia Ford!

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