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3,864 Reviews of Maita Toyota - Service Center
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October 03, 2016
Incompetant We recently moved to Sacramento and some starting problems with an older Toyota that has been dealer serviced since we bought it out of state. First v We recently moved to Sacramento and some starting problems with an older Toyota that has been dealer serviced since we bought it out of state. First visit they said it was the battery but still had problems. Next visit it was the supposedly the alternator. Luis claimed the two were unrelated and wanted to charge additional diagnosis fees. I asked to speak with manager and Tami though it was funny. Funny that we now tell everyone we work with about the horrible service we received (I'm in aerospace, she's at a hospital) and we may never buy a Toyota again if that's the service we can expect from Maita. More
by Storey
Employees Worked With
Tami Matlock, Luis Mendez
September 20, 2016
Service Department Very Slow Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won't miss mine. One purpose of the no cost Toyota Care is to demonstrate how wonderful it is to bring your new car to the dealer for oil changes. Again 1 hour 45 minutes for basic simple service is unacceptable. Tony the manager didn't see the problem with that long of wait. More
by Toyota man
Employees Worked With
Jason
September 02, 2016
Lost Our Business Over $5 Clip My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was re My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was removed. Maita said the mechanic "found" the part loose and threw it in the trunk without noting it on the inspection sheet. When Mom asked about cost to repair, she was quoted one price. Then told the part needed to be painted to match. The price kept going up. I, her son, crawled under her car to find out. The part is attached under the car; no one will see it; it doesn't "need" to be painted although it is color matched. While I was under the car, I did notice the under engine cowling hanging down to the ground. Now I'm wondering why this wasn't noted on the inspection. I zip tied it up. I called Maita to have them install clips to permanently attach it. My elderly mom doesn't want to drive it. So here I am at Maita. And now they want me to pay $15 for three clips for something they probably broke; and they didn't notice on their "inspection". Maita even tried to say my mom broke it between the service appointment and when we noticed it. My mom doesn't drive on the freeway and she drives very little. We won't becoming back to Maita for service or car purchases. All over $15. The paperwork says my mom is a "valued customer". Apparently that value runs out at $15 or the extended warranty which ever comes first. I told them to enjoy the 15 bucks because that's the last buck I spend here! More
by Maita Hata
Employees Worked With
Lawrence Rochelle
August 27, 2015
145,000 miles and still going! Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, sinc Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, since 2003. Thank you Maita Toyota for maintaining my "senior vehicle." More
by 2003-2020 and still rolling
Employees Worked With
Other Employees :
Bob Sigston, Charles Rouse, Norbert Santos, Marlon Nonog
August 15, 2015
Great service advisor EDGAR SANCHEZ Mr. Sanchez was the nicest, best educated advisor ever! The car seems fine so I guess the service was also excellent. Thank you Maita Toyota. Mr. Sanchez was the nicest, best educated advisor ever! The car seems fine so I guess the service was also excellent. Thank you Maita Toyota. More
by corolla lover
Employees Worked With
Eddie Sanchez
July 06, 2015
Terrible service Made appointment to have fan switch problem fixed. This is a known issue that TSB's have been issued for. In any event I have been here 3 hrs, and ser Made appointment to have fan switch problem fixed. This is a known issue that TSB's have been issued for. In any event I have been here 3 hrs, and service advisor said it would be done an hour ago. He now tells me he is leaving for lunch and says, (pointing) they will take care of you. Well now there is nobody (there) to help me and still not done. They now say it's done and to sign the work order, which I declined to do until I see my truck. 15 min later out it comes. If I wasn't late for work, I'd continue to detail this establishments lack of customer service. More
by Unimpressed
Employees Worked With
Bob Sigston
April 14, 2015
Great Customer Service Experience I brought in a heater blower ran to be installed, and Eddie Sanchez assisted me. He gave me a break with labor and was very friendly and professional. I brought in a heater blower ran to be installed, and Eddie Sanchez assisted me. He gave me a break with labor and was very friendly and professional. More
by Priusliver77
Employees Worked With
Eddie Sanchez
August 13, 2014
Service Dept. downgraded to poor service in last few years. I have taken my car to Maita Toyota for all services for the last 10 years. However, approx. 1 year ago, I took my car in for service: white paint o I have taken my car to Maita Toyota for all services for the last 10 years. However, approx. 1 year ago, I took my car in for service: white paint on outside of car (my car is not white), greasy head print on inside of windshield, oily finger handprints on inside of car, loose and damaged parts and paint on inside and outside. When I told a service employee--he said all of it was there before (of course a lie). Then, I asked for a manager. I got a supervisor who said the same thing. Both were arrogant and rude, treating me with no respect. When I wouldn't leave until I at least got the white paint off the outside of the car--then, they gave me another rental car (I had to change rentals and transfer everything to the other rental). When I came back the next day, the driver seat had white paint on it. When I wouldn't leave until they fixed it, they rudely and condescendingly again said it must have been there before. Then, they said I had to come back another day, because the managers were in a meeting. When I told him to get one of them out of the meeting, because of my extenuating circumstances of the damage the service dept. did to my car, he said there was no way. As a single female, I feel used and abused by this service dept. I WILL NEVER COME BACK TO THIS SERVICE DEPT. IT IS SHADY, DAMAGES MY CAR AND WON'T FIX IT, NO CUSTOMER SERVICE, RUDE, POOR/NO QUALITY WORK. STAY AWAY!!!!!! More
by karenkaren
Employees Worked With
Numerous male service dept. employees.
July 19, 2014
Service Department From the year 2000 to current, I still take my car in for services. The employees are wonderful and outstanding! I wouldn't take my car any where else From the year 2000 to current, I still take my car in for services. The employees are wonderful and outstanding! I wouldn't take my car any where else. I had my share of off site Auto Services who will rip you off!!! I recommend Maita Toyota to all! Thanks to all at Maita Toyota!! :) More
by SacTownGal
Employees Worked With
Other Employees :
Rosetta, Sales Receptionist, Bob Picchi, Mark Hylton, Norbert Santos, Marlon Nonog
June 25, 2014
Great customer service and price. My 2009 Sienna broke down on a Saturday morning and in one call I had a service appointment made and had my car towed into Maita. I was given a renta My 2009 Sienna broke down on a Saturday morning and in one call I had a service appointment made and had my car towed into Maita. I was given a rental car for $25/day and was in and out in less than 15 minutes, my car scheduled for diagnosis and repair on Monday morning. This made my whole weekend because this could have easily eaten up hours if not most of a day to achieve what these folks at maita made into a seamless task. My car was diagnosed after a small scheduling mixup on Monday and the rental agent adjusted my rental fee to accommodate the additional day it took to diagnose and repair. They did this without asking which shows that these folks go the extra mile to treat you fairly. I was prepared to ask for this consideration but the fact that they offered to do this without me having to ask means a lot in my judgement. The car problem turned out to be nothing more than a bad battery and they even suggested that I could get some relief from WalMart for any warranty left on it. I politely refused and instead had them install a 7 year factory warranted battery and the whole bill was less than $200. I usually avoid auto dealers like the plague but the folks at Maita are a different breed, earning your business through fair pricing and ethical conduct. We purchased a used Highlander for my daughter through maita and when she had a couple of minor problems with it, they repaired them swiftly without charge even though the car came with no warranty. Great folks, great service, great deal. Thanks to the owners and staff, you folks are exceptional and I encourage anyone considering a new or used car to get into a relationship with this team. They've got it right. More
by mikehorlak
Employees Worked With
Marlon Nonog
