Maita Toyota - Service Center

Exceptional Service My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board se My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board service from the Toyota brand we would like to comment on the truly exceptional customer and technical service provided by Marlon Nanog and Maita Toyota Sacramento. Marlon exudes the professional desire to help and never acts like most service agents trying to identify the easiest means to make a profit for the dealership. He possesses a deep knowledge of the technical attributes of all Toyota vehicles (we own three) and always ensures a very coherent, thoughtful explanation of both the service needs and the options for solution. In the over 15 years we've owned Toyota/Lexus vehicles we've always received consistently good service from Maita and Lexus of Sacramento but Marlon takes ownership of his job to a completely different level. He personifies customer service and truly cares about the quality of his work. Most recently I traveled out of country for work and the battery in our Sequoia suffered a normal cell leak rendering the car unable to start. My wife arrived unannounced with the vehicle on a tow truck and Marlon backed up with three customers. He never disrupted service for anyone in his line or previously scheduled yet also ensured my wife got the car fixed, returned in a superb amount of time considering no appointment, and even power washed the engine compartment. I've watched Marlon extend himself above and beyond routinely for numerous customers without question or lack of a smile. We cannot recommend him enough and, if you saw me, we're unquestionably not related in any way, shape, or form, so I'm only speaking from personal experience. More

On 03 Feb 2014 I hit a small pile of dirt with the front bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bu bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bumper had a little bit of dirt on it which I had left on to show the advisor when I brought the car in. He said he noticed a Ding, Dent, or Scratch on the bumper where the Dirt was located. After car was taken to the back to be checked, it was brought back and they told me the Bumper Mounts were broke and would not hold the Bumper and that I needed a new Bumper and possibly paint. The car still had the dirt on the Bumper and the Bumper was still disconnected. I took the car home and cleaned the dirt away and the Bumper had no Ding, Dent, or Scratch anywhere on it. I then took a look at the Bumper mounts and was able to reconnect them with no problem at all since there is only about a 1/4 inch Lip that holds the Bumper on. It took me all of 15 minutes to fix. On about 10 Feb I took the car back and asked to talk to the Service Director Mike Latham and showed him the Bumper and asked if he could see any Damage as described on work order Invoice # 262489 and of course he could not and also could not explain why his service department did not even look at my car when they took it to the back, and why they wanted me to buy a new Bumper. No reply. I will never take this car or any car to them again. Also I have purchased 5 cars from Maita, but no more. Camry is not like it used to be. More

I brought my 4Runner in for standard service today. Oil change and tire rotation mostly. While there they recommended a new cabin air filter. I was told the filter had 40,000-50,000 miles of wear. I happen change and tire rotation mostly. While there they recommended a new cabin air filter. I was told the filter had 40,000-50,000 miles of wear. I happen to know(my records confirm this) that a new filter was put in the car on 8/14/2013 (5,200mi ago) at a different location and told them this.The dealership showed me the accumulation of debris on the filter. I asked them to knock it off and replace the filter. When I got home I checked and they had NOT done anything in regards to the filter. A couple of minutes with the filter and it looked like new. It seems to me like it was a classic case of the dealer trying to make a few extra dollars without concern for my best interests. BEWARE! More

I brought my 2007 Toyota Corolla in to be serviced today because the Check Engine light is on and it was in need of an oil change. After waiting three hours, my keys were returned to me and I was told I was because the Check Engine light is on and it was in need of an oil change. After waiting three hours, my keys were returned to me and I was told I was ready to go. Once I started my car, I noted that the Check Engine light was still on so I went to check with my service representative as to why this was not addressed while my car was being serviced. According to my invoice, it was noted that my Check Engine light was on prior to service; however, during my service, the representative and technicians felt it unnecessary to check with me to see if I wanted my engine checked, instead, they gave me my keys and were going to let me drive off the lot with my car still in need of further service. I am extremely upset with this level of service. When an oil filter, air filter, or other needed work is recommended, I have always received a call in the past which informed of what needed to be done, and asked me if I would like the recommendations done or not; however, this time, with a Check Engine light on I was not informed at all. I had to point out to the employees that my car was not done being serviced and point out that the light was still on. This makes no sense to me. I was also informed that in order to then get my car looked at, I would have to wait an unknown amount of time, after waiting three hours already. I had plans to drive my car out of town for a week, which is why I took in to be serviced today. Now I cannot go, or have to find another means of transportation. I do not understand how this level of service is acceptable. I have been taking my car to Maita Toyota for 6 years and now feel like I never want to return and give them my business. I have been extremely inconvenienced and my car is still in need of service. I feel as I should have been notified and asked if I wanted my engine checked, the invoice clearly states that they noticed the Check Engine light was on, instead I was given my keys and was told I could drive off the lot. I do not want to do business with this dealership again and will not recommend to anyone I know, instead, I will be advising people to get their car serviced elsewhere, somewhere where the employees notify customers of work that needs to be done. More

I just bought a brand new Rav4 in the middle of October, we had noticed that the passenger door didn't move 'as easily' about 2 weeks after purchase..we didn't think much about it, until this past Thursday we had noticed that the passenger door didn't move 'as easily' about 2 weeks after purchase..we didn't think much about it, until this past Thursday night the door seemed really hard to open & close, as if it was rubbing against the panel. Then the window wouldn't roll back up! I took my new car into this dealership to get it fixed, when they called me later that afternoon, they said the Door-Strap was bent & it bent the window track frame. They then suggested I contact my insurance company to have the whole door changed out! They said they see this 'all the time' 'the wind could have blown the door a little to wide & bent the strap'. WOW.. if they see this 'all the time' shouldn't TOYOTA make a STRONGER STRAP if that was the case! Robert told me there was no outside damage to the door, its all internal..but its not covered under the bumper-to-bumper warranties.. ??? I told them that if you 'see this all the time' then its obviously a defect in Toyota's building & it needs to be corrected. I shouldn't have to shell out another $800 on top of the $20+ I just paid LESS than 2 months ago for a defect. Robert than told me "maybe you should take it back to the Folsom Toyota Dealer where you purchased it for a second opinion or talk to your insurance" --WOW was all I could think, is this how Toyota treats their customers? This is my FIRST Toyota ever & its not looking good so far! Needless to say, I took my car the next day to FOLSOM Toyota, where I purchased it & explained what I just went through.. They were surprised that ANY TOYOTA employee would say something like that, Toyota is Toyota, wherever the location is..(so I thought too) ~ The people at Folsom treated me with respect, understanding & agreed it is a defect in the car & is opening a case with Corporate to have it repaired. Obviously a less than 2 month old car should not be having DOOR problems when the door is RARELY used in the first place & i'm the only one who USES IT! Oh..and to Roberts comment about 'high winds can cause the door to open to wide & bend it.. it could have happened in those 40mph winds we had the other day" --Robert, those 40mph winds came through between 3-6am.. trust me, I woke up when i heard it & went RIGHT BACK TO SLEEP! More

I could be that they were operating out of a temp location while their main shop was being remodeled but the service and follow through from their service department was horrible. They kept my car f location while their main shop was being remodeled but the service and follow through from their service department was horrible. They kept my car for a total of 7 days and didn't properly fix the problem (broken window from a break in)... they returned the car without matching tint (or any tint) and dirty parts strewn throughout the car. It made me think that they must have zero quality control in force to return a car to a customer with the work incomplete and in that condition. The work that I could see visually was done poorly and I don't have much confidence that the rest of the $2000+ job was done correctly either. They are very unorganized and the lot attendants couldn't even find my car when it was done... took them almost 25 minutes and three times reviewing my paperwork before they finally brought it to me. All of the people were friendly and apologetic... but incompetent none the less. To make matters worse I did some price comparisons after getting my 90K service and rear brakes done... and several independent ASE certified shops specializing in Toyota's and even another dealership would have been several hundred dollars less. I should have shopped around but I figured since I had it in for the window and door lock repair I would get it all taken care of in one shot. Big long, expensive mistake. More

Company was hired to perform a complete post theft recovery safety inspection, including a specific note to inspect for the source of a known gas leak when filling at the gas pump. Maita returned the recovery safety inspection, including a specific note to inspect for the source of a known gas leak when filling at the gas pump. Maita returned the vehicle wrongfully stating that there was a loose clamp on the fuel tank's filler tube, when in fact there was not only a spider crack in the wall of the filler tube that opened up each time a fuel nozzle made was inserted into the fuel port; but also failed to disclose a known outstanding NHTSA recall for Toyota's defectively manufactured side panel/fuel filler port welding (filler tube specifically mentioned in this recall. Both were life threatening, potential fires waiting to happen. This was a personal truck, inspected "professionally" to be transferred over to owners business as an equity stake. Instead of establishing what should have been a "scrap now" status because recall remediation parts were no longer available, and what should have been a serious leak needing aftermarket parts (since Toyota OEM filler tubes were no longer available); Maita-in conjunction with Toyota Motor Sales U.S.A. Inc. mislead this owner-resulting in un-necessary threats to health & life, as well as the complete loss of this asset which correctly NOW has been designated an excess liability exposure...and was scrapped. Requests for the undisputed vehicle basis has gone ignored, a "tied" extremely low-ball offer only has been tendered-without any compensation for the new paint job, mechanical corrections for other mfg. defects & full preparations for long term business use; which were a total waste of personal & business resources - because the Maita/Toyota concealed outstanding recall was discovered- when the engine blew because a $0.79 in line filter was not designed into the smog pump fresh air line. Ever have to tear an engine apart 2 days before Christmas to fix a broken exhaust valve ...in 5 degree weather? Then there was the time the tranny froze in the middle of the Alameda Bay Bridge, the time the drivers side wishbone bolt broke & the wheel forded under. Can you say junk! Never did get a refund for the filler leak inspection that was never performed! More

Thomas is great. I hate to service my car, especially since money is tight. He made me feel ok with it and didn't make me feel pressured into getting it done. But at the same time he wasn's one of these since money is tight. He made me feel ok with it and didn't make me feel pressured into getting it done. But at the same time he wasn's one of these guys who did the "get it done or get out of my way" He explained the problem and gave me a break on the price. You just cant beat that. More

was charged for replacement of front and back brake pads - less than 10 months later my back right brake pad was totally gone. They told me it is common for the back (BACK!) brakes to wear more quickly tha - less than 10 months later my back right brake pad was totally gone. They told me it is common for the back (BACK!) brakes to wear more quickly than the load bearing front brakes. As it turns out - they charged me for the replacement of four brake pads but in fact only changed out 3. After much running around I was refunded the cost of re-replacing the back pads. Obviously I have no confidence in their shop - no wonder they have been investigated in the past.... More