3,884 Reviews of Maita Toyota - Service Center
Regular service maintenance--oil change I take my 20016 Toyota Prius into Maita Toyota about every six months for an oil and maintenance check. For the most part I am always pleased with th I take my 20016 Toyota Prius into Maita Toyota about every six months for an oil and maintenance check. For the most part I am always pleased with the service. It's generally fast since I don't make appointments for the most part and unless it's a bigger job. Today, my Adviser was Lawrence Rochelle. He was a very nice person, most helpful, honest and very professional. After sitting in the lounge for almost and hour he came over to tell me that they were just finishing up with my car. I really appreciated this information . It gave me heads up that I didn't have much longer to wait and I like that. Also, when I first drove up, the young man that took my information was very professional too. I'm sorry I didn't catch his name. More
Satisfactory Really liked getting uber ride to and from my home. Originally was told repair would take about a day, so I rented a car from rental department for an Really liked getting uber ride to and from my home. Originally was told repair would take about a day, so I rented a car from rental department for an appointment I rescheduled. I received no updates regarding more time being needed to repair my car. Since the rental car was due back in 24 hr. I left two messages for my service advisor and did not get a return call. I called a third time and left a message for my service advisor saying I was driving over to return the rental. My car was not ready and I had to repeat process to rent for another day. Then after paying over $1200 for repair work, not even my front window was cleaned. I was happy that I did not have to pay for the additional rental day. More
Routine Service The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured m The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured my car was ready during the time frame he quoted. My only disappointment was that, for some reason, the person who serviced my car removed the child car seat and stuck it in the back compartment. That would have been okay had he put it back in place when he finished, as that is a difficult and time intensive chore for me. More
Efficient and helpful I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber to and from my home to the service center. Overall I was happy with the service and my car seems fine! More
Waste of time The service members were very respectable and for that I am very appreciative that the persons working at Toyota are professionals who conduct themsel The service members were very respectable and for that I am very appreciative that the persons working at Toyota are professionals who conduct themselves with high standards. I have an 08 Camry and I have a serious safety issue of not being able to see out of my rear window because the defroster does not work properly. I say the visit was a waste of time because I already tried to have my defroster repaired at this dealership before and they told me that despite the service charge, they could not fix my defroster. Because a rear defroster is a safety issue, and because Toyota is the manufacturer of my vehicle, it was my impression that as a merchant, Maita Toyota has a higher degree responsibility to ensure that if a customer has a safety hazard that he or she intends to have repaired, it be repaired. For that reason, I returned to Maita Toyota for a second time in effort to have my rear defroster satisfactorily repaired. The service member admitted that the warming of the defroster was slow and not functioning properly. The service center could not diagnose what specifically was not working and I again left Maita Toyota with a defroster that does not defrost my rear window. I am very disappointed that Toyota does not seem to take my safety concern seriously. The negligence of the Toyota is disturbing. As confidence to my review, I am an easy to satisfy customer who appreciates the hard work and respect I received while at Maita Toyota. As stated above, the persons working at Maita Toyota conduct themselves as professionals. Still, I did not return to Maita Toyota because I enjoy waiting around while my car is serviced or because I was trying to make friends. I returned to see that a safety concern of mine be alleviated. It was not. And now as the loyal Toyota customer that I have been, have a Toyota vehicle that has a safety hazard that evidently cannot or will not be repaired by the manufacturer's dealership. I am disappointed that it is seemingly time that I must consider selling my car and looking to another manufacturer capable and willing to stand by their vehicles. More
Change the oil and filter. Went in for my yearly oil and filter change ( only drive 2000 miles a year) and very fast less than one hour. It also includes a full vehicle check. Went in for my yearly oil and filter change ( only drive 2000 miles a year) and very fast less than one hour. It also includes a full vehicle check. More
SECOND VISIT My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. I had noticed that all my "stuff" had been moved around and put here and there (stuff from my console and glove box). After Christmas, I took the car back in. I left it after hours to be worked on the next day. This time I cleaned the console out. I was called and told it was tic tacs that were in a cubby hole (I knew this was not so, because I had moved them). Long story short, as the car was being brought out to me the mechanic noticed the rolling around, as I had told them. He took it back and discovered a roll of Tums that had been dropped during the fix process. #1, I should have been told that I needed to clean my console out to start with. Since I didn't know, they did it, but all the stuff should have been put in a bag and returned to me, not spread out! As usual. Everyone was very nice, but I wasted many hours resolving a silly problem. More
17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More
Marlon The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when th The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when the services could be done and Brian helped schedule quickly. They were great to work with and I am thankful for their service. More
My Maita Service experience My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to r My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to replaced. Make adjustment and was ready to go. All other inspection diagnosis passed with no additional work. Always looking for a service company to insure we are told what we need to hear and how to solve a problem. Maida passed. I will visit again. I drive this car perhaps 1,000 miles a year. I want to keep it in top shape for as long as I have it. More