Maita Toyota - Service Center

Service Overall Overall the service was fair to good because of the amount of time it took to take care of a minor problem. Steve Morris is an excellent service advi Overall the service was fair to good because of the amount of time it took to take care of a minor problem. Steve Morris is an excellent service advisor but he has no control of the time it took to get service. I have a hard time understanding why the service personnel cannot fix a seat belt without ordering a new one??? More

Check engine Light One minor thing, when I arrived I was told to go to the second lane but that lane had a vehicle stopped near the entrance with no other vehicles ahead One minor thing, when I arrived I was told to go to the second lane but that lane had a vehicle stopped near the entrance with no other vehicles ahead of it so I entered the first lane. Brian checked me in and helpfully arranged for an Uber to take me home as the repair was expected to take longer than I was willing to wait. He called me once the problem was determined to be rodents with an estimate. The repair was completed within the estimated time. Brian quickly took my payment. There was about a fifteen-minute wait for my car after checking with the valet. A comment about the Uber service: I've never taken Uber before and admit that it is a bit more convenient than your previous in-house shuttle. The Uber drivers did arrive promptly. It, however, is a bit disconcerting to be driven by a driver with a breathalyzer installed. I am unclear on whether I should have been extremely distressed about it or comforted that at least he was not currently legally intoxicated according to the breathalyzer. The only complaint about the Uber driver on my return was that he had the thermostat set to about 90 degrees. I'd suggest that you contract with a real cab company with professional drivers possessing commercial drivers licenses. More

my car would not start. e It had actecd up for 2 days. I called Maita and they said to come in. It had happened before, a year ago. I am happy that when they said that it wo It had actecd up for 2 days. I called Maita and they said to come in. It had happened before, a year ago. I am happy that when they said that it would take awhile to check it out, they offered me a ride home with Uber. I left it overnight so that they could try a cold start. the only thing that worries me is that the only thing that was done on my car was that my grandson tighted a nut on the battery. Now, Maita or the security system business could not find any reason for the non start. More

great service My tire got blown out after skidding into a curb. I came to Maita riding on the spare. Got my tire and truck inspected, Got my tire put back on my tr My tire got blown out after skidding into a curb. I came to Maita riding on the spare. Got my tire and truck inspected, Got my tire put back on my truck. More

service Eddie Sanchez is the best advisor- he’s always polite, courteous and attentive. He follows up with any issues and concerns until the problem is taken Eddie Sanchez is the best advisor- he’s always polite, courteous and attentive. He follows up with any issues and concerns until the problem is taken care. More

Great Experience Overall, service was great. The service staff were friendly, helpful and honest. The only negative mark was that the mechanic left a white substance Overall, service was great. The service staff were friendly, helpful and honest. The only negative mark was that the mechanic left a white substance all over my floor mat. Luckily, it washed off. More

Smog Check & Check Engine Light Service advisors were very helpful. My 2006 Highlander needed a smog check. I waited in the clean and relatively quiet waiting area while it was bei Service advisors were very helpful. My 2006 Highlander needed a smog check. I waited in the clean and relatively quiet waiting area while it was being checked. It was a pleasant wait and the smog check was completed within the estimated time. The very next day I had to bring in my 2004 Prius because the Check Engine Light came on. I waited again in the waiting area until the Prius had been checked. The Service Advisor told me what needed to be done, the cost estimate including labor, and the repair time. He offered me and I received a free rental while my Prius was repaired, so I could get to my afternoon appointment. The Prius was repaired within the estimated time and the repair cost was under the estimate. More

Excellent Service The battery on my Prius went dead. I called Marlon and he advised me to have it towed in to him. When he got it he called, explained what diagnostic The battery on my Prius went dead. I called Marlon and he advised me to have it towed in to him. When he got it he called, explained what diagnostics needed to be done, cost and time it would take. Kept me informed every step of the way and even got it fixed by mid day. He also suggested doing the next maintenance service since it was within 500 miles to save me a trip. I call Marlon for all my problems/questions. He has always been courteous, professional, and knowledgable. More

Friendly and quality service From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. More