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Maita Toyota - Service Center

Sacramento, CA

3.9
3,894 Reviews

3,894 Reviews of Maita Toyota - Service Center

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February 09, 2018

Fast, Friendly, Service I have been taking my Camry here for my regular maintenance since I purchased it. They have never provided me with anything but excellent customer ser More

by TRISHA.BEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
Feb 10, 2018 -

Maita Toyota of Sacramento responded

Thank you for your recognizing Brian for the awesome job he does for all of his customers. Thank you again, Mike Latham Service Director Maita Toyota

February 09, 2018

100000 mile service new tires Shopped around for tires and found your offer was the best so made the purchase. Bob was good about advising me that the rear brakes were good until More

by 2DOBES4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Picchi
Feb 10, 2018 -

Maita Toyota of Sacramento responded

Thank you for servicing with us and we are glad that you noted how competitively priced we are for tires and brakes. Thank you, Mike Latham Service Director Maita Toyota

February 09, 2018

Almost perfect visit Unsure that all three issues I presented were addressed. Service rep assured me that they were but one issue wasn't on the estimate or the invoice. We More

by LESLIE.WATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Butcher on 2/6/18
Feb 10, 2018 -

Maita Toyota of Sacramento responded

Brian and I would like to make sure that we are available for any concerns that may arise from your service visit. Brian's email is brianbutcher@maitatoyota.com and mine is mikelatham@maita.net Please don't hesitate to reach out to either of us if the concern was not addressed properly and completely. Thank you, Mike Latham Service Director Maita Toyota

February 09, 2018

inspection, tire rotation The staff was efficient, personable, thorough and answered all questions. They always have upbeat attitudes. The final paperwork givennto me helps m More

by SVALLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Shibata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2018 -

Maita Toyota of Sacramento responded

Bryce is one of our success stories as he has progressed through the ranks to the position of Assistant Service Manager. I'm glad that you were able to experience his expertise and knowledge! Thank you, Mike Latham Service Director Maita Toyota

February 08, 2018

Maintenance Got an appt within 24 hours of calling, super friendly and my car was done within a few hours! Ryan was very efficient and friendly! More

by ZAJDAM
Recommend Dealer
Yes
Employees Worked With
Ryan Nabati
February 08, 2018

Uses uber I love that they use uber to shuttle you while you wait for your car so you don’t have to worry about the hassle of a shuttle van. More

by MONICAWHIT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Morris
Feb 10, 2018 -

Maita Toyota of Sacramento responded

We deliberated long and hard before switching to UBER for our transportation needs. The deciding factor for us is their ever available fleet of vehicles vs. the three shuttles that we were able to provide. Thank you, Mike Latham Service Director Maita Toyota

February 08, 2018

Steve Morris I thank Steve for all the help. Steve is "On Top" of what need to be done and is also a "good Listener". I wish he was one of my employees! More

by WAYTOGOMALONE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Morris
Feb 10, 2018 -

Maita Toyota of Sacramento responded

Steve has been helping our customers in the same "On Top" manner since 1984. Thank you for recognizing his talents. Thank you again, Mike Latham Service Director Maita Toyota

February 07, 2018

maintenance visit 125,000 got basic oil change, multi point inspection, and tire rotation. recommended new lug nuts for the wheels, said they were rounded. Kind of surprised me More

by KRAMER.JAMESESL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remembe
Feb 10, 2018 -

Maita Toyota of Sacramento responded

I's ask that you reach out to me at mikelatham@maita.net that I can get you a better explanation than "rounded" Thank you, Mike Latham Service Director Maita Toytoa

February 06, 2018

Very poor customer services Took my new Sienna van for the finish touch and alarm installed. When I picked up the van, one of the floor mat was missing. When I told Lawrence, o More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Lawrence, receptionist
Feb 06, 2018 -

Maita Toyota of Sacramento responded

I am sorry for our lack of performance. You certainly should expect that your vehicle will be returned better than when you dropped it off with us for servicing. I can be reached at mikelatham@maita.net so that I can make this right for you. Thank you for taking the time to bring this to my attention. Mike Latham Service Director

February 06, 2018

Great early morning service on Saturday Last Saturday, I arrived at 8 a.m. for my service. I was in and out of the service center in an hour. Great service, smiles and confident advice. I More

by JDMICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hylton
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