Maita Toyota - Service Center

First service on new Highlander Brought my Highlander in for its first service. Every employee I came across was professional, friendly and helpful. The service was completed under t Brought my Highlander in for its first service. Every employee I came across was professional, friendly and helpful. The service was completed under the time promised! Karina did an excellent job explaining every detail of the service and also took extra time to search for the answer to a question I had about the Bluetooth echo problem. Once they brought my car up she realized it had not been washed, which I requested. She hurried right out and asked if I had an extra few minutes, they would get it done...and she did! 5 star service! More

Tire changes Pleasant, efficiently in a timely manner. Friendly, able to get explain the service easily and understandable. Very good experience. Will continue to Pleasant, efficiently in a timely manner. Friendly, able to get explain the service easily and understandable. Very good experience. Will continue to come by for additional service. More

Friendly, informative If the sales department is anything like their service, then I really wish I had purchased from Maita. Toyota owners need only drive up the hill to Au If the sales department is anything like their service, then I really wish I had purchased from Maita. Toyota owners need only drive up the hill to Auburn to find a great disparity in customer service. At Maita, they treat you like you are the only customer - while other dealers oftentimes make it seem like they are somehow doing you a favor for doing their job. The staff at Maita is always happy and willing to answer any questions. There is no doubt that I will continue servicing my Highlander there, and buy from there when the time arises. More

Only minor complaint Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee w Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee was helpful with his new tires recommendations. More

Quick service The service was great as usual and I was in and out quickly. I have even paid for the Toyota Care package for another two years service on my car. T The service was great as usual and I was in and out quickly. I have even paid for the Toyota Care package for another two years service on my car. That was recommended by Sofia - the lady who initially sold me my car. More

Excellent service I always go to Lee because I trust him and know that I will be taken care of. I gave 4 stars because it is expensive, telephone customer service is i I always go to Lee because I trust him and know that I will be taken care of. I gave 4 stars because it is expensive, telephone customer service is inferior and a lack of organization for after hours drop off I was unacceptable. 1) We would love that the prices were not so high. We are loyal customers and have been made aware that other service departments a more reasonable. 2) the customer service phone people lack the upbeat, pleasantry one would expect. They are not so helpful. 3). Had I not called in on Saturday to check my car it would not have been serviced. It was parked with the paperwork in it and no one knew it was dropped off. I was very concerned and thaiyggt it may have been stolen. That was careless and unacceptable. All drop off cars should be documented on a list so this doesn’t happen. I’m surprised that you don’t already have an efficient system in place. For that matter, Maura deserved 2 stars. Had it not been for Lee, it would have been. He did all he could to have the car ready by closing. Thank goodness, I didn’t need it by noon. More

Compal They are didn't fix my car but they have taken five handrad . i have all peaper from this MITA TYOTA, that was nod good service They are didn't fix my car but they have taken five handrad . i have all peaper from this MITA TYOTA, that was nod good service More

MECHANICS ARE UNTRAINED/NO QUALITY CONTROL I had to bring my car in on four separate occasions for the same issue due to the fact that the "mechanics" didn't notice their error on the first go I had to bring my car in on four separate occasions for the same issue due to the fact that the "mechanics" didn't notice their error on the first go 'round. They had connected some hoses incorrectly and didn't notice that error until the fourth visit. It was suggested to me that there was a larger issue, or that perhaps I should get a quote for my car so that I could have it for a trade-in. Turns out I didn't need a new car, just a new mechanic. I will definitely find one. The service coordinators on the inside of the building went out of their way to help. This issue is not about customer service, it is about having poorly trained technicians in the shop who don't know what they are doing. Clearly, the issue goes from there all the way to the top of the chain because it took 4 visits to rectify the issue. More