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Maita Toyota - Service Center

Sacramento, CA

3.9
3,895 Reviews

3,895 Reviews of Maita Toyota - Service Center

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March 01, 2018

Excellent service Absolutely the best service anywhere! Someone is out within a minute of driving in. Service advisor is friendly but very professional and efficient. More

by COACHTAHARA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
Mar 01, 2018 -

Maita Toyota of Sacramento responded

Wow! You got to experience the visit that we strive to deliver everytime for every customer. Thank you for taking the time to tell us about it and we won't let it go to our heads. Thank you, Mike Latham Service Director Maita Toyota

March 01, 2018

Very good service They did what they said they would and didn't try to sell me anything I didn't need. Unlike the other place I went to before. However, I don't know More

by YOUNGLORET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2018 -

Maita Toyota of Sacramento responded

Thank you for taking the time to speak to our service processes. We will never try to sell you more than you need and generally will advise you more about what you can just keep an eye on for future consideration. Thank you, Mike Latham Service Director Maita Toyota

February 28, 2018

Recall repair Failure by service staff to tell me that they would have to keep my car overnight. Inconvenience because I was not prepared to leave it overnight More

by 3GIRLS4US
Recommend Dealer
No
Employees Worked With
Steve Morris
Feb 28, 2018 -

Maita Toyota of Sacramento responded

I apologize for our lack of communication. Would it be possible for you to reach out to me at mikelatham@maita.net with your invoice number and best contact method that I can investigate and respond intelligently to your concern. Thank you for letting me know about the issue and I look forward to speaking to you soon. Mike Latham Service Director Maita Toyota

February 27, 2018

Repairs and general service Brian the service representative did an amazing job sorting out my warranty, making sure I had a rental and keeps me posted with updates on needed rep More

by LISATYRELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Thank you for allowing us to be your servicing dealer and for the kind words about Brian. He takes your satisfaction seriously (as do we all) and will always work to make your visits painless. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Tire check Excellent, prompt customer service! The usual Maita experience with well qualified service advisors. I always recommend Maria to friends and colleagu More

by RJ2500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Thank you for all the kind words regarding our store. We are very proud of all of our employees and their customer first attitudes. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Will find another service center Maita used to offer an Express Service (oil change, tire rotation, inspection and car wash) for bout $70. I guess that all went away when you buil More

by R.D.JENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Butcher
Feb 28, 2018 -

Maita Toyota of Sacramento responded

I am so sorry that the wait for your vehicle was excessive at the end of your service visit. I'm not sure how to respond to your pricing questions as you've completed the same servicing each time at our store over the last few years with just a $2.00 increase from 2015 to 2018. Please reach out to me at mikelatham@maita.net to allow me to look for further clarification for you . Thank you for taking the time to review our Service Department. Mike Latham Service Director Maita Toyota

February 27, 2018

Excellently professional The staff in the service department are the best. I am anyways grated at a baffled customer and all my concerns and questions are promptly and profe More

by RAULITOGC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Maita Toyota of Sacramento responded

Thank you for publicly recognizing Karina and her peers for the awesome job that they do every day for our valued customers. We will continue to give you the excellent service that you've come to expect during your visits. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Excellent service It was nice because Lee was able to do the recall that day too instead of just doing the maintenance .So i don’t have to go back for them to fixed so More

by RSYU77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Lee is always on point to take care of his customers in a single visit whenever possible. Thank you for taking the time to let us all know that Lee has his customers' best interests at heart. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Routine Maintenace Marlin took care of a problem with my car and kept me informed all day. Car service was done well and on time.thank you More

by Swimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Val Valadez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlon Nonog
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Marlon and Val are two of our long time customer facing employees. Thank you for the awesome review of Marlon's latest interaction with you and know that we will always do our best to keep you informed about your vehicle and the repairs that are in progress. Thank you, Mike Latham Service Director Maita Toyota

February 26, 2018

Oil Change Waiting over 90 minutes to get an oil change to me is a little too much. They replaced air filters clean out cabin filter and reviewed what was needed More

by Famousjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bethany Arntzen-Garcia
Feb 26, 2018 -

Maita Toyota of Sacramento responded

I apologize for the length of time that our servicing required for your vehicle. Our goal is to complete all minor services with a reservation within 60 minutes. Would you please send the particulars of your service visit ( repair order number located in the upper center of your copy) to allow me to investigate and respond back regarding your visit. mikelatham@maita.net Thank you, Mike Latham Service Director Maita Toyota

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