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3,895 Reviews of Maita Toyota - Service Center
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March 11, 2018
MECHANICS ARE UNTRAINED/NO QUALITY CONTROL I had to bring my car in on four separate occasions for the same issue due to the fact that the "mechanics" didn't notice their error on the first go I had to bring my car in on four separate occasions for the same issue due to the fact that the "mechanics" didn't notice their error on the first go 'round. They had connected some hoses incorrectly and didn't notice that error until the fourth visit. It was suggested to me that there was a larger issue, or that perhaps I should get a quote for my car so that I could have it for a trade-in. Turns out I didn't need a new car, just a new mechanic. I will definitely find one. The service coordinators on the inside of the building went out of their way to help. This issue is not about customer service, it is about having poorly trained technicians in the shop who don't know what they are doing. Clearly, the issue goes from there all the way to the top of the chain because it took 4 visits to rectify the issue. More
by KNOW3IN1
Verified CustomerEmployees Worked With
Junko Case, Tami Matlock, Brian Butcher
March 11, 2018
It was a pleasant first time there & everyone was polite. I gave this rating because I felt that everyone was very welcoming and it was a fast very informing visit and I will Definately recomend People to com I gave this rating because I felt that everyone was very welcoming and it was a fast very informing visit and I will Definately recomend People to come and check it out. More
by THALIA_QUESADA
Employees Worked With
The gentlemen at the coffee shop , Steve Morris
March 08, 2018
Second time worked My car was making a loud sound. This was the second time that I had to come in for the same problem. The first time the Toyota tech said it was due t My car was making a loud sound. This was the second time that I had to come in for the same problem. The first time the Toyota tech said it was due to the tires and that they needed to be replaced. However, after replacing them the sound was still there. So Steve got someone to test drive my car with me so I could show them the issue. It turned out to be because of the bearing. Toyota didn't have the part in stock to fix my car. So I left it over night. The part came the next morning and my car was fix before noon. Steve had excellent customer service. He was very friendly and easy to communicate with throughout the whole second process. More
by mmmmiaaa
Employees Worked With
Steve Morris
March 05, 2018
Quick, but questionable I took my '17 Tacoma in for its 10K mile service (oil, rotate tires, top off fluids), which is free under the Toyota Care program. The service adviser I took my '17 Tacoma in for its 10K mile service (oil, rotate tires, top off fluids), which is free under the Toyota Care program. The service adviser seemed a bit annoyed while checking me in because there was some type of name mix up on the Toyota Care account and she needed "management" approval to correct it. While checking out, about an hour later, my adviser mentioned that she did take care of the name mix up. Thanks. A day or two after the service I happen to check the tire pressure (via HUD screen/TPMS) and all tires were set about 8-10 psi too high. I confirmed the TPMS reading with a manual gauge while airing down to the Toyota recommended 30 psi (cold). Not a huge deal, but I'm glad I noticed it before much longer. Having tires set too high, or too low, can prematurely wear them out. It can also adversely affect ride comfort, grip, road noise, etc. This reminds me that I should check my oil now. Hopefully that's not overfilled, too. More
by AWALLACE1980
Employees Worked With
Bethany Arntzen-Garcia
March 04, 2018
Quick and Great Service Maita Toyota provided me an estimated service time of two hours for my 2017 RAV 4 Limited. The service time was just one hour. Terrific service with Maita Toyota provided me an estimated service time of two hours for my 2017 RAV 4 Limited. The service time was just one hour. Terrific service with courteous services. More
by JOANHIROSE
Employees Worked With
March 04, 2018
Great Experience This was my first time having my car serviced at Maita (I’ve always gone to Roseville Toyota—no special reason except that’s where I bought the car). This was my first time having my car serviced at Maita (I’ve always gone to Roseville Toyota—no special reason except that’s where I bought the car). My service person, “Marlon” was very friendly, energetic, accommodating. He had excellent communication skills and “follow through” on everything he said he would do (he contacted me before I ever needed to call back or follow up). Although taking the car for servicing is an odious task for me, it was as pleasant and convenient as it could’ve been. ;P More
by EllieMay22
Employees Worked With
Marlon Nonog
March 03, 2018
Outstanding experience! "The employees have a focus on customer service and go out of their way to take care of the customer. The people at the dealership are friendly and en "The employees have a focus on customer service and go out of their way to take care of the customer. The people at the dealership are friendly and engaged. I asked a person in the Parts Department a question unrelated to parts, and she walked me over to a person who could help me. Very accommodating. I was favorably impressed." More
by JOHN D
Employees Worked With
Lawrence Rochelle
March 03, 2018
Amazing service People are always nice and helpful. They always answer my questions and concerns. I can tell they all are properly trained and have excellent costumer People are always nice and helpful. They always answer my questions and concerns. I can tell they all are properly trained and have excellent costumer service skills. Couldn't be happier. More
by JOYJAIBO
Employees Worked With
March 02, 2018
Nice teamwork , good work, good people who work there. Thank you so much for help, and we schedule already next appointment with Toyota for my wife’s 2018 Camry. We happy to have that car, good MPG, good s Thank you so much for help, and we schedule already next appointment with Toyota for my wife’s 2018 Camry. We happy to have that car, good MPG, good sales person team. We will recommend to our friends. More
by BODIK23
Employees Worked With
Bethany Arntzen-Garcia
March 02, 2018
Top Notch Customer Service Driven Dealership After a horrible experience at Elk Grove Toyota, it was refreshing that everyone I encountered here was very friendly, helpful, and knowledgeable. The After a horrible experience at Elk Grove Toyota, it was refreshing that everyone I encountered here was very friendly, helpful, and knowledgeable. They were able to diagnose the problem and answer my questions within a few hours even though they had many appointments and were very busy. More
by Elk Grove Convert
Employees Worked With
Junko Case
