Maita Toyota - Service Center

1st service I was in for our 5000 mile service, I was in and out quickly. It would have been nice if they could have washed the car :) I was in for our 5000 mile service, I was in and out quickly. It would have been nice if they could have washed the car :) More

Helpful, friendly, quick! Everyone was friendly and helpful. The service we requires was completed well and they tried to get us out quickly with regular updates about how it w Everyone was friendly and helpful. The service we requires was completed well and they tried to get us out quickly with regular updates about how it was going. The kid-friendly touches were also great - with the fish tanks and the boat to climb. My 3.5 year old didn’t lose her mind! I also loved that there is a little cafe. It helped us to pass the time nicely! More

Air bag recal It was fast everyone was freindy I appreciated the uber ride to and from the dealership so I didn't have to sit and wait It was fast everyone was freindy I appreciated the uber ride to and from the dealership so I didn't have to sit and wait More

Best service ever! I have been talking my vehicle to Maita ever for maintenance ever since I purchased it. I normally ask for Lee Reloza to take care of my service reque I have been talking my vehicle to Maita ever for maintenance ever since I purchased it. I normally ask for Lee Reloza to take care of my service request/needs. He is very helpful, courteous and knowledgeable. I really appreciate all the help he has provide me throughout the years. More

Try this out It's a Saturday, my battery has started acting up. I call Maita Toyota on Auburn Boulevard and they said come on in and go to Lane 3. Within an ho It's a Saturday, my battery has started acting up. I call Maita Toyota on Auburn Boulevard and they said come on in and go to Lane 3. Within an hour, I had an appointment, they checked the issue with my battery, I didn't need a new one, I got my tires checked and was back home. Now that's service. More

Quote for changing locks on my 2017 Camrywas changed 3 times My keys to my 2017 were stolen and we had to change the lock. The cost was initially quoted was increased 3 times and ended up double from the initial My keys to my 2017 were stolen and we had to change the lock. The cost was initially quoted was increased 3 times and ended up double from the initial cost. First by the receptionist, then by Josh in the parts department and again by Lee, the. service writer who called us after talking to someone else who said there would be an extra charge, Lee Reloza is friendly and efficient. We like dealing with him. Josh in the parts department was also friendly. I don’t understand why I was not given a correct quote on replacing the locks in my car. The cost doubled from the first quote to the final bill. More

Brought in car for visor fix Once again Val Valdez was a great service provider as I came in for a visor replacement. Val always makes customers feel satisfied and appreciated. He Once again Val Valdez was a great service provider as I came in for a visor replacement. Val always makes customers feel satisfied and appreciated. He delivers consistent and value added services to customers More

recent visit The service representative was helpful and informative. He described what his crew will be doing today and identified a potential issue that we shoul The service representative was helpful and informative. He described what his crew will be doing today and identified a potential issue that we should monitor. He suggested a follow up to check on status. More

So glad I switched from Elk Grove Toyota Always friendly and honest. I never feel I’m being snowed or convinced to do something unnecessary. I barely earned a C- in auto-shop 37 years ago. Ma Always friendly and honest. I never feel I’m being snowed or convinced to do something unnecessary. I barely earned a C- in auto-shop 37 years ago. Maita never makes me wish I had earned an A just to keep from being ripped off. Thanks. More

Timeliness Not the Best this experience When I arrived to the dealership, I sat and waited while people behind me were getting pulled out of their cars and taken the service advisors. Final When I arrived to the dealership, I sat and waited while people behind me were getting pulled out of their cars and taken the service advisors. Finally someone escorted me to a service advisor, but not the one I was assigned to, a little irritating. Then upon waiting for my vehicle in the afternoon after five hours I called the dealership, and was told by the lady who answered the phone that my service advisor needed to speak with me regarding my car and she couldn’t tell me if my car was ready. I asked for the service advisor to call me right away. When he did call me he stated he try to call me, although I had no missed calls from Maita. I have not run into this situation with this dealership before, I did notice that they were very overwhelmed today with customers and that’s probably what it was. More