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Maita Toyota - Service Center

Sacramento, CA

4.0
3,717 Reviews

3,717 Reviews of Maita Toyota - Service Center

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February 07, 2018

maintenance visit 125,000 got basic oil change, multi point inspection, and tire rotation. recommended new lug nuts for the wheels, said they were rounded. Kind of surprised me More

by KRAMER.JAMESESL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remembe
Feb 10, 2018 -

Maita Toyota of Sacramento responded

I's ask that you reach out to me at mikelatham@maita.net that I can get you a better explanation than "rounded" Thank you, Mike Latham Service Director Maita Toytoa

February 06, 2018

Toyota Evaluation Worked with Service Manager Bryce Shibata and found him very informed, accommodating and professional. It was clear he took the time to listen to the More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Shibata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Maita Toyota of Sacramento responded

Thank you for responding positively to Bryce and his efforts to resolve the concern with your 4Runner. We don't often receive positive comments when we are unable to resolve vehicle concerns to our customers' satisfaction. Would you reach out to me @ mikelatham@maita.net to allow me to forward your concerns to Toyota Technical for another set of eyes on the concern. Thank you again, Mike Latham Service Director

February 06, 2018

Great early morning service on Saturday Last Saturday, I arrived at 8 a.m. for my service. I was in and out of the service center in an hour. Great service, smiles and confident advice. I More

by JDMICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hylton
February 06, 2018

Very poor customer services Took my new Sienna van for the finish touch and alarm installed. When I picked up the van, one of the floor mat was missing. When I told Lawrence, o More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Lawrence, receptionist
Feb 06, 2018 -

Maita Toyota of Sacramento responded

I am sorry for our lack of performance. You certainly should expect that your vehicle will be returned better than when you dropped it off with us for servicing. I can be reached at mikelatham@maita.net so that I can make this right for you. Thank you for taking the time to bring this to my attention. Mike Latham Service Director

February 05, 2018

Outstanding service Marlon at the service desk was able to take care of any issues I had and address all the problems with my vehicle. The entire staff at Maita Toyota ar More

by Steve08toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Nonog
Feb 05, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Maita Toyota’s Service and Parts Departments. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 05, 2018

Great Service Val and his team always does a great job! Have been going to Val for many many years! Great service, friendly and consistently great! Thanks! More

by HDNANJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Val Valadez and the rest of our team. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 05, 2018

Super Fast! Lee was excellent! He was able to get my Air Bag recall done within 2 hrs. It was estimated for 4 - 6 hrs but he was able to get it done for me within More

by harshaeagle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Maita Toyota of Sacramento responded

Thank you for your recognition of Lee Reloza and our Service and Parts Departments. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 05, 2018

Quick but they forgot to wash my car No real complaints but I did ask if they could wash my car and they said yes. Unfortunately, my car was still dirty when I picked it up. More

by TRE.LOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2018

Stress free Trip Mark Hylton was great as usual. No issues. Kept me updated and repaired what was necessary. Stress free trip and was done in a timely manner. More

by SJOESIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hylton
Feb 05, 2018 -

Maita Toyota of Sacramento responded

Thank you for sharing your experience with Mark. He truly embodies our commitment to truly exceptional service. Thank you, Mike Latham Service Director

February 05, 2018

The worst waste of money ever and time I don't recommend this dealer to nobody I have to take a hit on the dealers mistake I was told they have the part for recall a few hours later they ca More

by GENDUSTER
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Maita Toyota of Sacramento responded

Please let me apologize for wasting your time. We would like to make this situation right for you and to take care of any outstanding recalls / campaigns that are available for your vehicle. Would you reach out to me at mikelatham@maita.net with the particulars of your situation and your vehicle information that I can move forward on your behalf? Thank you, Mike Latham Service Director

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