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Maita Toyota - Service Center

Sacramento, CA

4.0
3,717 Reviews

3,717 Reviews of Maita Toyota - Service Center

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February 14, 2018

Great Bethany was great, and I will come back here again in the future and even though I have a ford they always help me out. More

by tejava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
February 14, 2018

OUTSTANDING SERVICE! I want to express my extreme gratitude of Mr. Bob Picchi for excellent customer service. He was knowledgeable and very helpful. TRULY EXCEPTIONAL! T More

by Lalaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Picchi
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Thank you! Bob is a long time Maita employee and one of our mentoring employees. Your review will help cement his training of our younger employees. Thank you, Mike Latham Service Director Maita Toyota

February 13, 2018

Always good service Maita Toyota is quick, efficient and always friendly! I take my 2014 Scion here for it's scheduled maintenance and the service team is very thorough More

by DPOEDWARDS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Maita Toyota of Sacramento responded

Thank you for your kind words. We continually strive to make your service visit as pleasant as possible. Thank you, again, Mike Latham Service Director Maita Toyota

February 12, 2018

Maintenance required light My Maintenance required light still comes on after I had my car serviced on Saturday. They did not take it off as they were supposed to. More

by SALOTECANATABUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian in Services
Feb 12, 2018 -

Maita Toyota of Sacramento responded

We missed it. The first part of our maintenance process is to reset the light while we are sitting in the drivers seat to run all the interior checklists. Please reach out to Brian at brianbutcher@maitatoyota.com to have him send someone to your home or work to reset the light for you. I am so sorry that we didn't take care of our end of the agreement. Mike Latham Service Director Maita Toyota mikelatham@maita.net

February 12, 2018

Easy as Pie Jason was awesome! Got the service done before the time I gave him. He made the day a lot easier for my office. Thanks again! More

by ADAM.GAITHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
Feb 12, 2018 -

Maita Toyota of Sacramento responded

Thank you for recognizing Jason's ongoing dedication to customer satisfaction. We appreciate his attitude as well. Thank you, Mike Latham Service Director Maita Toyota

February 12, 2018

Great Service Val was extremely thorough and answered all of my questions. My car was taken soon after I arrived and ready prior to the promised pickup time. Val we More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2018 -

Maita Toyota of Sacramento responded

Thank you for servicing with Maita Toyota and for giving Val the kudos he deserves for the awesome job that he does everyday. Thank you, Mike Latham Service Director Maita Toyota

Feb 13, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Maita Toyota’s Service and Parts Departments. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 12, 2018

On the whole positive w/ a few negatives When I arrived I pointed out to the young man that I only had 10983 miles on the car even though I bought it in )ct 2016. I asked him if they would wa More

by TJM320
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Giffin was my counter man- Very courteous and thorough
Feb 13, 2018 -

Maita Toyota of Sacramento responded

I am so sorry that we failed on so many fronts. Please reach out to Ryan @ ryangiffin@maitatoyota.com that he may get your vehicle cleaned and take care of any operating questions that you might still have. This was a breakdown in our communication system from our greeters to our service advisors and I take full responsibility for the mistakes. Please accept my apologies, again. Mike Latham Service Director Maita Toyota

February 12, 2018

Another Great Experience!! We have been going to Maita Toyota for sales and service since March 2008 when we first bought my wife's Camry Hybrid. We have since bought a new 201 More

by NASCARBILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Maita Toyota of Sacramento responded

Thank you for your kind words. All or our service advisors exhibit the same high standard of service. Thank you, again, Mike Latham Service Director Maita Toyota

February 12, 2018

Quality Work I have never had a problem with the quality of their work. I trust them and believe I get quality parts and workmanship. I will continue to bring my c More

by Dave S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valadao
Feb 13, 2018 -

Maita Toyota of Sacramento responded

Joe is one of our up and coming service advisors, having started as a valet and moved through Express Maintenance as a technician and now as an Express Maintenance Advisor. He will continue to treat you right throughout your service visits with us. Thank You, Mike Latham Service Director Maita Toyota

February 12, 2018

Maintenance Service Check Came I for oil change - was told not needed - requested maintenance service check - they provided a report on the status of your vehicle in detail - c More

by CCPHOENIX15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
Feb 13, 2018 -

Maita Toyota of Sacramento responded

I'm glad that Jason was on top of your servicing to save you a little money on the oil change. We are here to advise you of needed service, not to perform unneeded services. Thank you, Mike Latham Service Director Maita Toyota

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