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Maita Toyota - Service Center

Sacramento, CA

4.0
3,717 Reviews

3,717 Reviews of Maita Toyota - Service Center

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February 16, 2018

Great service! This is my 3rd or 4th coming to this dealership and I’m very impressed. Fast service and great knowledge of the product. I’ll be back! More

by MAJOSA73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Shibata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Bryce will always make sure that you are taken care of promptly and quickly. That's his style. Thank you, Mike Latham Service Director Maita Toyota

February 16, 2018

Professional Team and Terrific Service I had great service again today. Since the car took all day to service, they even sent me back to my house in an Uber! More

by MALIA.YANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Picchi
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Bob always is looking to make your visit comfortable and efficient. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

Scratched the windows instead of cleaning They wanted to clean the water spots from windows but scrach all over and had to change all windows on a brand new car this is something that nobody e More

by FAZL Ahmad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Mendez
Feb 15, 2018 -

Maita Toyota of Sacramento responded

I am very sorry that your vehicle was damaged prior to delivery of your purchase. I appreciate your patience throughout the drawn out process of replacing every piece of exterior glass and was very pleased with the quality of repairs that I inspected prior to releasing the vehicle back to you and the level of communication that Luis exhibited throughout your ordeal. Thank you for your patience, Mike Latham Service Director Maita Toyota

February 15, 2018

vehicle maintenance The staff are always very professional and personable. The work is done on time, as scheduled. Great job and keep up the great work, super. More

by emroach1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Lee treats all of his customers like family. We very much appreciate his attitude for our customers. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

Always professional I always feel very comfortable at Maita Toyota Sacramento. They have been very professional from buying my Prius to my regular maintenance. All the st More

by INFO57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina, Gonzalez
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Karina will always be here for your maintenance needs. Thank you for your continued business. Thank you, Mike Latham Maita Toyota Service Director

February 15, 2018

General tune-up. I was very pleased with the service I received when checking my car in. The service rep told me the approximate time it would take to service my car, More

by FRYE.FAMILY82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Jacob is one of our newest service advisors and came to us with the attitude that customers' time is the most important thing for us to consider. He will continue to strive to make your visits quick and easy throughout your ownership. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

Service was speedy and efficient I chose to wait for my vehicle during an oil and filter change and tire rotation. The service was accomplished in less than the expected time, with co More

by ANN-WELDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was Jason.
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Thank you for your visit. Jason, as well as all of our staff, takes pride in making your service visit as quick and painless as possible. Thank you, Mike Latham Service Director Maita Toyota

February 15, 2018

Great service The service is excellent . You just drop off you vehicle, and let them do the rest. They call you when it's done , And bam, you're vehicle is ready! More

by MARISCOSCULIACANSAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Feb 15, 2018 -

Maita Toyota of Sacramento responded

Awesome! Bethany nailed it. We strive to make the visit painless and we appreciate that you experienced just that. Thank you, Mike Latham Service Director Maita Toyota

February 14, 2018

Awesome I’m giving this a 5 star because they are always helpful. It’s quick and easy. They don’t try to sell you any other service like other shops. More

by MEJIANICK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review and to Jacob for treating you in the manner you deserve. Mike Latham Service Director Maita Toyota

February 14, 2018

Usually great, but missed the mark this time First, the staff were helpful and I was treated well. However, I was disappointed in the results and followup. I asked for a car wash but when I picke More

by FSCHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Sanchez, Bethany Arntzen-Garcia
Feb 16, 2018 -

Maita Toyota of Sacramento responded

I am so sorry that we failed the followup that we promised. I ask that you reachout to Bethany and Eddie in the same email (bethanyarntzen@maitatoyota.com and eddiesanchez@maitatoyota,com and copy me mikelatham@maitatoyota.com) and we will get you the answers and solutions that you deserve. We can't afford to lose a long time advocate as yourself over lack of communication. Thank you for the note, Mike Latham Service Director Maita Toyota

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