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Maita Toyota - Service Center

Sacramento, CA

4.0
3,717 Reviews

3,717 Reviews of Maita Toyota - Service Center

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February 21, 2018

Always great service This is the only dealership i use. I buy my cars there and they are the only ones who service my vehicles. Everyone there are always so nice and he More

by RES.SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Pascual
Feb 25, 2018 -

Maita Toyota of Sacramento responded

Thank you for the time spent to shout out to our awesome employees. Mike Latham Service Director Maita Toyota

February 20, 2018

Renew my Car Care Program I had only 20 minutes to get this done or I was going to be late for my doctors appointment at McClellan. When I got to Bethany - we got it done in 1 More

by JUSTKATHERE2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Arntzen-Garcia
Feb 20, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Bethany's customer service skills. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 19, 2018

Always so helpful. The people there are always super polite and very quick. I took my 2016 Toyota Sienna in for a recall repair and was under the assumption the repair w More

by jenniferrehg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BOYD, Mike Koscielak
February 19, 2018

CORDIAL AND FRIENDLY ATTENTION The staff at the service center were tops. Professional, attentive, friendly and helpful in ever way. Had the Karr Security System installed along w More

by MIKEBRADARIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
Feb 19, 2018 -

Maita Toyota of Sacramento responded

We very much appreciate your time in reviewing Brian and the processes that we have put into place to make your visit quick, easy and convenient. Thank you, Mike Latham Service Director Maita Toyota

February 19, 2018

A little confusing for a first timer. First time customer for a 6 month service on my new car. The first person I spoke with does not identify himself. I thought he was the service write More

by Jeannette
Recommend Dealer
Yes
Employees Worked With
Ryan Giffin
Feb 19, 2018 -

Maita Toyota of Sacramento responded

I apologize for our lack of communication. Your visit sounds like we never talk about the customer experience or perform walkthroughs with new employees and existing employees to ensure that your experience is not the norm. We regularly perform these exercises to make sure that our customers are not left wondering what the next step might be. I will be more diligent in my training and am not expecting that this will happen to you or any other customer again. Thank you, Mike Latham Service Director Maita Toyota

February 19, 2018

Truly exceptional service! I came in for my 35k service and also had some brake noise for my 2015 Rav. Turns out I was due for new front brake pads. Bob, my service advisor, was More

by ROCCOBASS70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Picchi
Feb 19, 2018 -

Maita Toyota of Sacramento responded

Thank you for recognizing Bob for his exceptional service. We are fortunate to work with him and witness his customer first attitude every day. Thank you, Mike Latham Service Director Maita Toyota

February 19, 2018

very satisfied Priscilla was very professional in her interactions with me. I am pleased to receive free tire rotation with the previous purchase of my tires. My Ser More

by ANDREASLAVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Maita Toyota of Sacramento responded

Thank you for the kind words about Priscilla and our lifetime tire program. We appreciate that you take the time to submit a review. Thank you, Mike Latham Service Director Maita Toyota

February 19, 2018

My Corolla service As always the staff was knowledgeable and professional. Steve Morris made sure the car was ready for me in one day and the mechanic discovered what co More

by JANR228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Morris
Feb 20, 2018 -

Maita Toyota of Sacramento responded

Thank you for taking the time to recognize Steve and his team of technicians and their diligence to your satisfaction and vehicle health. Thank you, Mike Latham Service Director Maita Toyota

February 16, 2018

Maintenance Service department is great. Efficient check in, service and was on my way in time. Cared for my vehicle and made sure it was clean and protected. More

by MATTEMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Valdez
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Thank you for your gracious review of Maita Toyota’s Service and Parts Departments. It is for customers like you that we strive to provide the truly exceptional service that you deserve. Thank you again, Mike Latham Service Director Maita Toyota

February 16, 2018

Great Again, Val took great care of us for our 120,000 mile service. We had a late morning appointment but the team got the truck done quickly. Also, we appreciate More

by Papas07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike took great care of us with the loaner Camry!
Feb 16, 2018 -

Maita Toyota of Sacramento responded

Val and Mike are also both from Elk Grove. They know the trek that you make to see us and appreciate it very much. Thank you, Mike Latham Service Director Maita Toyota

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