Maita Toyota - Service Center

Love my service advisor My visits are usually with the same advisor who takes very good care of my car needs. Thank you very much Eddie. See you again real soon. My visits are usually with the same advisor who takes very good care of my car needs. Thank you very much Eddie. See you again real soon. More

great customer service The service department staff were friendly and helpful. Took care of what I needed. Did not push to have other services done but made recommendations The service department staff were friendly and helpful. Took care of what I needed. Did not push to have other services done but made recommendations which I will be coming back for. Nice area to wait. Great customer service! More

They are all nice to people I really appreciate it It was my first time I went to this center. They did a great job. I really appreciate what they do to the people in Sacramento. It was my first time I went to this center. They did a great job. I really appreciate what they do to the people in Sacramento. More

Perfect! Fast, clean, friendly, respectfull, professional work. Maita toyota auburn is the best place to buy new and used cars. My car is in lease and I pay on Fast, clean, friendly, respectfull, professional work. Maita toyota auburn is the best place to buy new and used cars. My car is in lease and I pay only $150 a month to drive amazing new toyota corola. More

Service When I bring my suv in I don't have to worry if the work will be done correctly. The workmanship is always good.Service When I bring my suv in I don't have to worry if the work will be done correctly. The workmanship is always good.Service More

Car maintenance Service consultant, Bob Sigston, worked efficiently and promptly. The ac was left on in my car and volume was turned up whencar was returned. Valet se Service consultant, Bob Sigston, worked efficiently and promptly. The ac was left on in my car and volume was turned up whencar was returned. Valet service wasn't confusing to me and seemed a bit unprofessional. More

great pepole The experience was great. they drop me off at my home and then picked me up and returned to the dealer. My car was finished faster then expected. Ever The experience was great. they drop me off at my home and then picked me up and returned to the dealer. My car was finished faster then expected. Every one was very nice. More

Recently - Lack of communication I actually really really like this service center. I live in Elk Grove and still drive 30 minutes to bring my vehicle here due to the normal quality o I actually really really like this service center. I live in Elk Grove and still drive 30 minutes to bring my vehicle here due to the normal quality of service. I dropped the car off on a Friday at 1:30pm for a 4-5 hour repair for brakes and replace the onboard computer. I went home and called at 4pm to find out status and was told it's behind. I explained, I will come pick it up on Saturday... On Saturday, I called and they said the repairs had not started and should be done this afternoon and would be called back when complete. On Saturday at 3pm, I called and said I was never called back, they told me no one is sure what the status is and will call back, never got a call. On Monday morning at 9am, I called to find the status and once again told it's not complete but was promised I was to be called back before 4pm. At 3pm on Monday, they called me and said the car was complete. After I picked up the car, another service personnel told me that the mechanics thought someone already picked up the car and didn't realize no one touched it yet. No one apologized. Not one offered a reason as to why it took so long. When I asked, I appreciated the honesty after 3 days of poor communication, that was the least I expected. It's the only reason I did not rate as 1 star. More

Efficient and courteous service. I took my car in for 5000 miles service. I was greeted and served 3 mins upon arrival and service completed less than hour. Great customer service. I took my car in for 5000 miles service. I was greeted and served 3 mins upon arrival and service completed less than hour. Great customer service. More