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Maita Toyota - Service Center

Sacramento, CA

3.9
3,907 Reviews

3,907 Reviews of Maita Toyota - Service Center

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May 24, 2018

Unprofessional, lack of customer service, and tech notes bad Technicians not recording tire tread depth correctly, car was not washed, no chairs for the old people waiting on service employees to come we all wai More

by JEREMYAMARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Bob Picchi, Junko Case, Mark Hylton, Steve Morris, Marlon Nonog, Luis Mendez, Brian Butcher, Timothy Oldridge
May 29, 2018 -

Maita Toyota of Sacramento responded

Mr. Amaro, Thank you for taking the time to review our operation's shortcomings. We appreciate all criticism and work hard to improve our customers' visits through continuous improvement. I understand that Marlon apologized at length that he could not answer your financing questions regarding your purchase from Roseville Toyota. And I understand that Terrence displayed your tire tread depths as recorded by our state of the art TredSpec equipment and that they showed that 7/32" was the lowest tread depth recorded at some measurement point on all four tires. I don't believe that we can improve on the 19 minutes taken for the 5K service from time of write-up to time of completion. And, unfortunately, we are not able to offer a no charge detail service for our completed service vehicles. Should you have further concerns, please reach out to me at mlatham@maita.net. Thank you, Mike Latham Service Director Maita Toyota

May 23, 2018

Great Experience! I love dealing with Maita Toyota. They always come through with great service. The new Uber feature is fantastic. I couldn't be happier with my Tun More

by BOXBROSACTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Munoz, Brian Butcher
May 22, 2018

Ease of service Promised and services for my Toyota Tacoma 2014, with issue fixed when mentioned. Appreciate how everything went with maintenance check and use of war More

by NBJOKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
May 21, 2018

Great service So pleased with my last service at Maita Toyota. The Service Manager, and everyone I dealt with were so helpful, friendly, and professional. An Uber More

by TKRODG54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
May 21, 2018

Paid WAY less than I should have! Marlon really took care of my FRS, which I brought in for the dreaded clutch replacement. Turns out they noticed a leak in the bell housing which was More

by lake.manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Nonog
May 21, 2018

Fast, friendly service. The employees I dealt with at Maita, sales and service have been very friendly and knowledgeable. No pressure from my salesman, David. I told him what More

by SHORTY8062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David MacAdams
May 21, 2018

Amazing help from maintenance advisor Karina Gonzalez Karina solved the sour smell from the AC problem that another advisor had told me couldn't be eliminated. Karina listened to me and she seems to real More

by KittyQueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norman in accessory sales
May 21, 2018

Very good service I have good experience , I do appreciate for their great job I am very happy and I recommend my friends to the Toyota company they are the best. More

by AHMADSHEKAIB
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sophia Sayad, Ryan Nabati, Mark Hylton, Steve Morris, Arika Guest, Tara Freeman
May 20, 2018

Always outstanding Great service and very pleasant to work with. I panic easily and everytime I visit Maita, they make me feel at ease. I look toward them for my future More

by A.BETTER.LIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Shibata
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2018

Marlon Nonog was fantastic! I was completely satisfied with the service I received from Marlon! He was friendly, knowledgeable and went the extra mile. Good follow up as well. More

by TEAROSE7873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Nonog
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