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3,895 Reviews of Maita Toyota - Service Center
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September 21, 2018
AWFUL SERVICE Let me start out by saying, this used to be the dealership I recommended to anyone in the market to get a car. I had sent several people in. However, Let me start out by saying, this used to be the dealership I recommended to anyone in the market to get a car. I had sent several people in. However, that ended in July. The dealership called me to inform me of a recall on my truck. We scheduled an appointment. I dropped my car off early on Monday morning and was kindly given a rental car. I was told that the repair would only take 4-6 hours after which they would call me and that I could pick my truck up by the end of the day. The day goes by and I hear nothing, which I understand as maybe they got busy and it took a little longer than expected. So I call the next day to get an update. The person at the service department could not tell me a single thing about my truck. I asked for an estimated time of completion or any information. She told me she didn't know, nothing more. I ask then if it is possible to talk to my service advisor. She tells me he will call me later, which never happened. Two more days go by and I have yet to hear a thing. Thursday I call again to get more information. Once again, I am given absolutely no information. I ask again for the service advisor to call me and, once again, he does not. Two more days go by and I am finally informed that my truck is completed and they can give me no reason why a 4-6 hour job took nearly a week. Once I arrive, the dismal service continues. The dealership lost my keys and could not find them for about 30 minutes. Then when they were supposed to bring my truck around, surprise, they forgot. Also, the $100 visa gift card that Toyota had promised with the recall was lost. I was told they would call in me a week so I could pick up the gift card.. Still have yet to hear back. I will NEVER recommend this dealership to anyone again. More
by MATTDANCER
Verified CustomerEmployees Worked With
September 20, 2018
Excellent service at competitive prices I went to Maita Toyota for walk-on Oil change for 70K mile service for 2014 Camry. They were very responsive, processed my appointment, quoted very co I went to Maita Toyota for walk-on Oil change for 70K mile service for 2014 Camry. They were very responsive, processed my appointment, quoted very competitive rate compared to other dealership. I I came to Maita because other dealership made me upset by not even trying to retain me (I bought my first Camry in 2001 from this dealership and been regular customer for service for years). Maita service Rep was excellent, heard me, looked at my concerns and addressed them professionally. They also found one issue with one of the lights (used by remote key) and got my approval to fix it. I really liked that. I am not sure how long it has been not working but they checked and got back to me. It gave me confidence that they actually performed multi-point inspection. More
by Virenderjit
Employees Worked With
Qarim
September 20, 2018
Zach Carter was so helpful and nice I’m getting ready to drive to Alabama and Zach spent a great deal of time going through my file and noting what needed to be taken care of before I le I’m getting ready to drive to Alabama and Zach spent a great deal of time going through my file and noting what needed to be taken care of before I leave. More
by TAHOESKIQUEEN
Employees Worked With
Zach Carter
September 20, 2018
Service Always a good experience at Maita Toyota. Quick courteous service with positive results. I will return to Maita Toyota when the next service is due. Always a good experience at Maita Toyota. Quick courteous service with positive results. I will return to Maita Toyota when the next service is due. More
by DJCADE
Employees Worked With
Bethany Arntzen-Garcia
September 20, 2018
Customer service I had an appointment at this location for an oil change. I was instantly greeted by a service employee who quickly got the ball rolling. Terrence higg I had an appointment at this location for an oil change. I was instantly greeted by a service employee who quickly got the ball rolling. Terrence higgins was super polite, quick and thorough with the paperwork. The team managed to get me out pretty quickly. More
by ASTONE311
Employees Worked With
Terrence higgins
September 20, 2018
Maita is great! I've been taking my car to Maita Toyota in Sacramento for 3 years now, ever since I moved there. The service is always excellent and thorough, with no I've been taking my car to Maita Toyota in Sacramento for 3 years now, ever since I moved there. The service is always excellent and thorough, with no pressure to have extra work done 'while I'm there." They are always very courteous and informative about the condition of my car. Luis Mendez is especially helpful. I will be buying another Toyota in the near future and will continue to have Maita do all my service work. More
by KDWard
Employees Worked With
Luis Mendez
September 20, 2018
Quick and Efficient There were many people when I got to the dealership and my assumption was that I would have to wait at least 2 hours for my car to be ready. Even thou There were many people when I got to the dealership and my assumption was that I would have to wait at least 2 hours for my car to be ready. Even though I had not scheduled an appointment my car was ready within 45 mins of my arrival at the dealership thanks to Jason and his team! More
by NATALYPEREZ369
Employees Worked With
September 20, 2018
Great customer service Every time I go to this dealership for maintenance and oil change appointments I have received nothing but positive experiences. The staff is very pro Every time I go to this dealership for maintenance and oil change appointments I have received nothing but positive experiences. The staff is very professional and friendly. Jason Saephanh has assisted me a few appointments and he is great! He values his customers and what he does. I always feel well taken care of when I take my car to get serviced. More
by ZEENATGO21
Employees Worked With
September 20, 2018
Excellent Great service and they listen to you about what is wrong with your car and wants to ensure all your questions were answered. Will recommend them two f Great service and they listen to you about what is wrong with your car and wants to ensure all your questions were answered. Will recommend them two friends. More
by PAVELPOUNCEQUICK
Employees Worked With
Marlon Nonog
September 20, 2018
Very responsive and professional State of the art shop. Started using them a few years ago and have been very pleased. Everyone is friendly and professional and they get me in and ou State of the art shop. Started using them a few years ago and have been very pleased. Everyone is friendly and professional and they get me in and out quickly since I come here from Placerville. More
by KIMHANSON
Employees Worked With
