Maita Toyota - Service Center

Multi point vehicle inspection Purchased a new battery at Firestone on a Sunday night one week before coming to Toyota. Firestone stated engine lite on and cabin filter very bad. I Purchased a new battery at Firestone on a Sunday night one week before coming to Toyota. Firestone stated engine lite on and cabin filter very bad. I was not going to let them do anything-just battery. Didn't need that which created worry for me so went into Toyota to double check. Firestone obviously trying to drum up business. My car was fine and I appreciate the time and effort for my concern. More

Consistently outstanding Everyone is friendly and communicates with genuine care. I feel that they drive their business through customer loyalty, by having integrity and show Everyone is friendly and communicates with genuine care. I feel that they drive their business through customer loyalty, by having integrity and showing sincerity. I consistently refer friends because of the amazing service that I have always received. More

Software recall on 2017 toyota corolla Made appointment, no lines. Person came up to promptly and sent me over to advisor. Advisor told me it would take 6 hours and it pretty much did. The Made appointment, no lines. Person came up to promptly and sent me over to advisor. Advisor told me it would take 6 hours and it pretty much did. The only reason not 5 stars instead of 4, was that the car was not washed. I guess at Maita Toyota you need to request a car wash, instead of expecting it. Every Toyota that comes out of a dealership, should look as sharp as can be, whether it is services or sales. It would make people say that is one sharp car and want to buy. Also, just the little things creates loyalty from the customer. More

Good service I get good service when I come into your service department. They let me know how long it will take and keep me informed as to the progress. I get good service when I come into your service department. They let me know how long it will take and keep me informed as to the progress. More

Consistent Great Service! Timely, professional and friendly! Val was my service advisor, and he did a great job in going through the components of the service order .. he also Timely, professional and friendly! Val was my service advisor, and he did a great job in going through the components of the service order .. he also explained the differences between the packages. And he called me when the vehicle was ready! Prices are reasonable given the quality of service. More

Good, until I stepped outside to view the cars on the lot. I was there for a service on my car. All that went fine. A bit longer than expected, but no problem. While waiting with my grandson, who had a fantast I was there for a service on my car. All that went fine. A bit longer than expected, but no problem. While waiting with my grandson, who had a fantastic time playing on the pirate ship, and looking at the tropical fish. I wondered over to the new cars, (with my grandson) to see a new the Prius V. None were on the floor, so I went outside to look. As soon as I opened the door a sales man was there and asked if there was something I was interested in? I said I was just wanted to look at a new Prius V. He called out to some other guy, and told me to go ask him. So I repeated myself. I want to look... He walked us out and showed me two older ones. I said no that's not what I was looking for, he then asked me in a very stern voice "what are you doing here?" I told him my car was being serviced and I was just looking for a car I might want in the future. He then berated me for wasting his time, approx. 3 minutes. He also said that it was a "problem" for the sales men when people from the service area, JUST look around. He was rude, unprofessional, and slightly scary. The intimidating type. With my grandson at my side, I choose to ignore him and his bad manners. More

Success My 2005 Prius lost its low beam lights so I made an appointment with Maita to repair lights and for servicing. Servicing went smoothly, but they did n My 2005 Prius lost its low beam lights so I made an appointment with Maita to repair lights and for servicing. Servicing went smoothly, but they did not have two replacement bulbs. I had to bring the car back that evening so work could be completed. Marlon the service manager, was helpful in offering Uber rides which I did not end up needing. The next morning my car's repairs were done quickly and he contacted me to say the car was ready. Great service! More

Steve Morris made my entire experience at Maita amazing. I had come to Maita Toyota to get my car maintenance service under Toyotacare, and Steve Morris took very good care of me. He really excelled in custo I had come to Maita Toyota to get my car maintenance service under Toyotacare, and Steve Morris took very good care of me. He really excelled in customer service. He was super friendly, informative, and worked hard for me. I also needed new tires and did some minor research on tire prices the day before and came in with a price I found online. It did not fall under the price match policy since it was a warehouse but he fought to get me as close to the price as He could. He then went up and above to give me not only a $100 off on top of that, but he also got me a car rental, which I badly needed as I had a job Iinterview later that day, which I would have missed if I was not able to get a free rental. I got the job too. He made me feel like a friend/family memeber was helping me out rather than just another number giving him a bunch of money. Absolutely outstanding customer service from Steve Morris. If it weren’t for him, I would have missed that interview and also would have been out like another $300. Thanks Steve! GIVE THIS MAN A RAISE. More