Maita Toyota - Service Center

Great job keep it up They were great customer servive i give them a 5 stars keep it up great jobs i love you toyota...........thank you your time see you next time0 They were great customer servive i give them a 5 stars keep it up great jobs i love you toyota...........thank you your time see you next time0 More

Chaos began two days earlier I was called by the service department on Monday, Aug. 27 to confirm my scheduled maintenance on Tuesday, Aug. 28, at 2:40. Thanks for the courtesy ca I was called by the service department on Monday, Aug. 27 to confirm my scheduled maintenance on Tuesday, Aug. 28, at 2:40. Thanks for the courtesy call, but I didn't make an appointment for that day or time. The service rep said the appointment was made when I was at Maita about a week earlier to have a tire replaced. I told the service rep that I would not have made an appointment on a day or at a time that I would be at work. So, an appointment was made for Thursday, Aug. 30 at 9:40 a.m. I arrived for that appointment a few minutes early, pulled into the appointment lane. I was met by an attendant, asked how he could help me. I said I had an appointment for scheduled maintenance, and my name was not showing up on his list of appointments. No matter, I was accepted and led inside. I was told 90 minutes to two hours for the work by the desk clerk. About an hour or so later, the desk clerk found me in the waiting area, and said the chip on my windshield couldn't be repaired because there was concern that process could cause further damage to the winidshield. No problem I said. The desk clerk then told me I'd be out of there in 5-10 minutes. Well, it wasn't 5-10 minutes, of 10-15 minutes, or 15-20 minutes. It was more like 30 minutes. So here's my issue: If I was told 30 minutes, I would have accepted that. But when you tell a customer 5-10 minutes, you create a very real expectation of being done with the appointment in a very short amount of time. When it's about three times as long as that, you have the customer down. And that's not fair to the mechanics and anyone else who has had to service the car. The bottom line is, don't create a false expectation of completion time. Overestimate the time. I left feeling like my appointment was screwed up by phone on Monday, and my time was messed with upon my visit. I'm not going to review this on Google or Facebook. But someone at Maita should be aware of this. I would only recommend Maita because you have been handling my scheduled maintenance for 11 years and have been pretty good. More

Over all I had a great experience at Maita Toyota I came in with my brand new 2018 Tacoma.. I had just bought it in February... it’s now September and my battery wasn’t holding charge... I had to keep I came in with my brand new 2018 Tacoma.. I had just bought it in February... it’s now September and my battery wasn’t holding charge... I had to keep jumping starting in order to turn on... I came in to ask for an appointment by which the guy greeted me very well and even apologized for having that trouble so recently after purchasing my vehicle..... long story short he ended putting me at the top of the list and said he would take care of it as soon as possible... I was more than pleased since I was just asking for an appointment but he mentioned I probably shouldn’t wait on an issue like that..... he was even able to uber me Home and called me back within 2-3 hours telling me it was just a faulty battery and they got it done and fixed.... over all I was beyond pleased and had an amazing experience..... would recommend 10/10 More

Great Service, great waiting room Arrived on time, greeted well, assessed needs by service rep immediately, waiting room very nice with coffee/snack bar, work finished in less than est Arrived on time, greeted well, assessed needs by service rep immediately, waiting room very nice with coffee/snack bar, work finished in less than estimated time. More

180,000 scheduled maintenance Brought my 2006 Prius in for 180 K maintenance. Priscilla was very professional and informative in explaining what was recommended in the maintenance Brought my 2006 Prius in for 180 K maintenance. Priscilla was very professional and informative in explaining what was recommended in the maintenance package and what my options were. Midway through the service, Priscilla informed me that they had discovered a leaking water pump that needed to be replaced. Again, she informed me of my options and the estimated price. Since it would take a few hours, I used the new Uber shuttle service - very fast and convenient. Priscilla called me when my car was ready, and sent Uber to pick me up. Overall, another very good experience at Maita! I have consistently used Maita and am very pleased with the staff and service. More

Very satisfied with service Marlon was very professional and helpful answered all my questions and concerns and he explained everything and made me feel very comfortable the ser Marlon was very professional and helpful answered all my questions and concerns and he explained everything and made me feel very comfortable the service was done in time anticipated More

Recall on my Corolla Always feel that I am appreciated for doing business with Maita Toyota. I have purchased 4 cars from there and have always been taken care of. Always feel that I am appreciated for doing business with Maita Toyota. I have purchased 4 cars from there and have always been taken care of. More

Wonderful Great service as always, Eddie was very helpful at Maita. Work was completed in a timely matter and I was updated on the needs of the vehicle. Great service as always, Eddie was very helpful at Maita. Work was completed in a timely matter and I was updated on the needs of the vehicle. More

Service review On this occasion and at least one other service appointment I have found Marlon Nonog to be both cheerful and knowledgeable making the entire service On this occasion and at least one other service appointment I have found Marlon Nonog to be both cheerful and knowledgeable making the entire service appointment more enjoyable. More

Great service experience as usual I made an appointment for the 5,000 mile service and happened to look at my service records right before the appointment and realized I should have sc I made an appointment for the 5,000 mile service and happened to look at my service records right before the appointment and realized I should have scheduled a 24-month major service. I figured the service department wouldn't be able to change it because they'd have scheduled a much shorter amount of time for the 5,000 mile minimum maintenance. So I decided waiting until the next service interval for the major maintenance wouldn't be that big a deal. But while I was talking to the service technician when I arrived for my appointment, I mentioned my mistake and he switched me to the 24-month service. What a relief. Everyone is always helpful and accommodating at this service center. I live in Elk Grove and I've been bringing my Toyotas to the dealership on Auburn Boulevard in Sacramento for service since I bought my first one 30 years ago. Everyone there is also very pleasant and easy to talk to. I can't recommend these people enough. More