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Maita Toyota - Service Center

Sacramento, CA

4.0
3,751 Reviews

3,751 Reviews of Maita Toyota - Service Center

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February 27, 2019

Great! Junko was amzing, great customer service, responsive. They offered a ride back home as a cortesy! Very nice facilities...they even have a cafe inside. More

by FLORES001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko
February 27, 2019

Polite and attentive experience My service experience was great. I was taken care of as soon as I pulled into the bay. My attendant took really good care of me and was very knowledge More

by RAIDERS74
Recommend Dealer
Yes
Employees Worked With
Joe Valadao
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2019

service the one thing that would make me give a 5 star rating is to have my car washed and vacuumed when I pick it up after service. Mini does that and I re More

by ANNNAVARRO58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
February 27, 2019

Impersonal, not thorough, untrustworthy Customer service is cold, uncaring. The service is poor - no vacuuming. Do not intend to ever return. It’s my 3rd or 4th experience and it has been b More

by PRIYABATRA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I have no idea. No one introduces themselves or acts as if they care at all.
Feb 27, 2019 -

Maita Toyota of Sacramento responded

Good Afternoon, I am personally apologizing for our lack of performance. Maita Toyota's Service Department prides itself on transparency and customer service and that starts with an introduction and a handshake. If you would send me your invoice number to allow me to start my inquiries regarding your poor service visit and that my staff would be able to reach out to you personally to better understand and rectify our mistakes. Thank you, Mike Latham Service Director Maita Toyota mlatham@maita.net

February 26, 2019

Too High The cost to replace a tail light is too high. Bulb cost $7, but was charged $60. Complained and it was lowered to $40, a ripoff. More

by MARYHAMILTON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feb 27, 2019 -

Maita Toyota of Sacramento responded

Good Morning, I apologize for our lack of communication and our lack of empathy. I received your survey response noting the dissatisfaction with the pricing for replacing a stop lamp bulb in your 2010 Corolla. I agree that $60.00 to replace a simple bulb is quite a bit more than I would expect to pay for what appears to be a simple repair. Unfortunately, with the advent of technology and automobile manufacturers designing more amenities and creature comforts into even the most basic of automobiles, we find some repairs that were simple even 15 years ago now require additional time to complete. So much so, that I am no longer able to replace burnt out bulbs as a courtesy for our customers due to the cost of parts and the intrusive nature of most replacement operations. The stop lamp bulb in your Corolla shows four main steps in our repair manual to get to the lamp assembly in order to replace the bulb. I believe that we did not take the opportunity to explain or show the repair steps to you and went straight to discounting our technician's labor time. Once again, I apologize for our lack of communication and our lack of empathy and our lack of recognition for the valued customer that you are to Maita Toyota. -- Mike Latham Service Director Maita Toyota mlatham@maita.net 916.416.4881 (c)

February 26, 2019

I received the level of service I have come to expect. It was freezing the morning I arrived and it appeared that it was going to be a busy day for the team there. 7am and a steady line was forming. Still, More

by KNFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny De La Cruz, DAVID MCCREADY
February 26, 2019

Recall repair The work was done quickly and I was given a free rental to use while they had my truck. I got a small chip in the windshield on my way back to the de More

by CBKGWARNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
February 26, 2019

Quick Service Always friendly, helpful, and fast. Answered all questions, checked on status of current service contract and discussed the new 2019 Rav4 Hybrid comin More

by CARGGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2019

Friendly, competent service We have received excellent service from Maita. Our car has over 100,000 miles and is running well. Service is almost always completed in the time fr More

by JWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
February 25, 2019

Good experience. Luis Mendez was polite and helpful He explained what needed to be done and gave me the time to make my decision. I did not feel rushed and he did not More

by GUATCLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
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