Maita Toyota - Service Center

Unapologetic for very poor service I had a very disappointing experience getting the oil changed on my Lexus RX today. I had a 10am appointment, which I made on time, and my service re I had a very disappointing experience getting the oil changed on my Lexus RX today. I had a 10am appointment, which I made on time, and my service rep said that it would take 2 hours. I didn't receive my car back until past 2:30, more than 4 and 1/2 hours later. During that time, I received no updates about my vehicle until after 2pm. When I asked about the delay, my rep, David McCready, told me that I had been moved to the non-appointment line; when I asked how that could have happened, he shrugged his shoulders and said "I dunno." He then had the audacity to tell me that I should consider how much money I saved. When I replied that it wasn't THAT great of a savings, especially considering how long it took, he replied "Why don't you come back and tell me how much that oil change would have cost at Lexus." It was very condescending, and I am livid about it. More

Awesome! Love this dealership for all my service needs. They always have coupons and the prices are better than any fire stone By far. Customer service is to Love this dealership for all my service needs. They always have coupons and the prices are better than any fire stone By far. Customer service is top notch, always having courtesy coffee and Lyfts to and from the dealership . Will not go anywhere else. Not to mention the expertise on Prius. Thank you to Maita Toyota staff for your friendly, fast service and knowledge. :-) super happy! Thank you again More

The Service Gentlepeople We are on our second Prius. Every experience with Maita introduces a new gentleman (or a gentlewoman) to me. They never fail to make me feel that I’ We are on our second Prius. Every experience with Maita introduces a new gentleman (or a gentlewoman) to me. They never fail to make me feel that I’m important. Everything is explained in a patient, courteous manner ( much needed ‘cause I’m old). I leave my car with these kindly people, they follow up with an email so I have no confusion. When the car is finished I receive the email and the phone call. I so appreciate knowing that taking my car in to be serviced will be a pleasant experience! I feel I can rely on the gentle people’s assessment as to when my car needs to be seen. More

Quick Was in and out in less than 45 minutes. Everyone I dealt with was pleasant and helpful. Visiting Maita is always a pleasant experience, both for ser Was in and out in less than 45 minutes. Everyone I dealt with was pleasant and helpful. Visiting Maita is always a pleasant experience, both for service and purchasing a new vehicle. More

Through and comfortable Maita dealerships have set a new bar for the car buying experience. It is a comfortable experience to sit and relax or wonder around and check out som Maita dealerships have set a new bar for the car buying experience. It is a comfortable experience to sit and relax or wonder around and check out some of the other models. More

Best service . Only what is necessary is done in the car. It is done with high quality. I will always continue to maintain my car here. . Only what is necessary is done in the car. It is done with high quality. I will always continue to maintain my car here. More

went for an oil change *thumbs up* quick and simple, Jason kept me updated with my car, and the moment my car was done with its oil change, he notified me immediately. *thumbs up* quick and simple, Jason kept me updated with my car, and the moment my car was done with its oil change, he notified me immediately. More

Phenomenal Service Car dealerships, and/or repair centers as a whole get a negative reputation mostly deserved for a myriad of reasons starting with duplicitous acts aga Car dealerships, and/or repair centers as a whole get a negative reputation mostly deserved for a myriad of reasons starting with duplicitous acts against unwitting consumers. Every once in awhile a company "acts right," behaviors epitomized by Maita Toyota, specifically Marlon Nanog. While many excellent people work for Maita, Marlon truly shines as the embodiment of exceptional customer service, real domain expertise, a very rare ability to explain the technical to a non-technical audience, and a genuine care/concern for the client. Marlon honestly treats the engagement with a client like he assumes the role of a physician. He gathers a history, asks excellent questions, and then prescriptively identifies a solution, never fake or contrived. Few people in the repair industry can refrain from just hammering the client to make a buck and Marlon represents the few. No unnecessary repairs, no hustle, no gamesmanship, just truly beyond great service. More

Highlander Maintenance Excellent job getting my car in and out in time. Appreciate Jason’s honesty and customer service approach. I will come back in the future. Excellent job getting my car in and out in time. Appreciate Jason’s honesty and customer service approach. I will come back in the future. More

Excellent Service I came in without an appointment and was in and out in less time than expected. Service here is always great and everyone is super friendly and helpfu I came in without an appointment and was in and out in less time than expected. Service here is always great and everyone is super friendly and helpful. More