Maita Toyota - Service Center

Norberts awesome Norbert took very good care of me even when there was a hiccup in the service he communicated and made me feel like they valued my time. Norbert took very good care of me even when there was a hiccup in the service he communicated and made me feel like they valued my time. More

I'm Back! I've worked with Maita for over 15 years. Steve Morse was my guy. Marc (now retied) on occasion. Norbert was my advisor yesterday, he wasn't on the li I've worked with Maita for over 15 years. Steve Morse was my guy. Marc (now retied) on occasion. Norbert was my advisor yesterday, he wasn't on the list below... I moved to the Sierra foothills 5 years ago and tried to support local. But Thompson's is just a different situation. Not to put them down but its a different feel I guess. I came to Maita last month for my 60,000 service and just realized this is the place. I don't mind making the pilgrimage down the hill. I just work it into my sales day not that I'm un-retired. Some new faces but level of attention is excellent. It was good to see Art, he's always there. My Thanks to Everyone. Jeff Wagnon More

Opposite report Based on my car recent break inspection‘s report, the front and break health status was red. So I did replace the front breaks and postponed the back Based on my car recent break inspection‘s report, the front and break health status was red. So I did replace the front breaks and postponed the back one for future. At yesterday visit for engine oil change , they reported opposite the green status for back breaks on the inspection report! So this conflict made me kind of lack of trust to Maita mechanic staff! By the way I made my appointment online to receive $10 off for repair and service but I was told I have the oil change coupon so they couldn’t combine with $10 off! But once got the email in regards a month ago didn’t mention it won’t combine with sale! You should noted on the email with details! More

Service Center Issues I was in recently for the 30,000 mile service. As I was driving home the tire pressure light came on. I stopped at a tire store and they had to fill I was in recently for the 30,000 mile service. As I was driving home the tire pressure light came on. I stopped at a tire store and they had to fill all four tires up to the Toyota recommendation. Supposedly, my tires had just been rotated. Did no one think to check the tire pressure? Were the tires even rotated? The following week I had to come in to have the battery checked. I sat in the service bay for 25 minutes before someone approached my car to check me in. This is unacceptable and a waste of my time. From now on I will be taking my car to Magnussin's Toyota in Auburn where I have had five star service in the past. More

great personal service I was treated very well by Maita Toyota, will keep going there for maintenance, such nice people to work with and the courtesy Uber was super!! I was treated very well by Maita Toyota, will keep going there for maintenance, such nice people to work with and the courtesy Uber was super!! More

Great experience. I brought my Tacoma in to get new keys and fobs and to get them programmed. I also wanted Maita to check my suspension and my brakes, fully expecting I brought my Tacoma in to get new keys and fobs and to get them programmed. I also wanted Maita to check my suspension and my brakes, fully expecting to need new brakes on the rear. Happily for me, the brakes only needed to be cleaned and adjusted and my suspension was ok. It not only saved me money but reconfirmed why I'm still willing to pay the extra that going to a dealer for service costs, because I've come to trust Maitas doing what I need and not just selling me parts and service I don't really need. I know that even when something doesn't go the way expected, the guys at Maita will do what it takes to do the best they can to fix it. More

Quick and Efficient The Toyota Care service I received at Maita Toyota of Sacramento was quick and efficient. The staff was very friendly and knowledgeable. With an appoi The Toyota Care service I received at Maita Toyota of Sacramento was quick and efficient. The staff was very friendly and knowledgeable. With an appointment I was on my way within and hour. More

Oil change - No longer "Express" The oil change service is no longer the express service of 30 minutes or less. It was explained that the customer volume has greatly expanded and impa The oil change service is no longer the express service of 30 minutes or less. It was explained that the customer volume has greatly expanded and impacted the time needed. I was originally warned that I may need to wait up to 2 1/2 to 3 hours. Luckily it was less than that. I had requested the car to be washed, but this was overlooked. More

New tires As always quick, professional service. Great customer service. I have been pleased with all handling of my maintenance contract (every 5000 miles). Re As always quick, professional service. Great customer service. I have been pleased with all handling of my maintenance contract (every 5000 miles). Replaced my tires and I know I can trust the staff. More

wait longer than promised The dealership is very large and it has a large waiting area with a snack bar. There are televisions and comfortable seating. All people we dealt wi The dealership is very large and it has a large waiting area with a snack bar. There are televisions and comfortable seating. All people we dealt with were very friendly. They did all the customary work. My only concern was that the wait was twice as long as we were told it would be. While we were waiting someone from sales came over to talk to us because he had seen us sitting there so long. More