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Maita Toyota - Service Center

Sacramento, CA

4.0
3,738 Reviews

3,738 Reviews of Maita Toyota - Service Center

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December 17, 2020

Wonderful staff! My time estimate to maintain my car was 3 hours. They finished in 2 hours. Great job!! Please update your staff PICTURES! Could not find my service people! I just picked a person at rand More

by MARSHALL_RICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherri Meyers
Dec 20, 2020 -

Maita Toyota of Sacramento responded

Marshall, thank you for your awesome review! We are happy to hear that your visit was great and our team was wonderful! We look forward to severing you again!

December 17, 2020

Great service, nice staff, they listen to the problem and then they do the job with high Quality as fast as possible. Will go there again! More

by 9168341091Z
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Maita Toyota of Sacramento responded

Thank you so much for your 5 star review and kind words. We are ecstatic to hear that our team was able to give you amazing guest service! We look forward to serving you again.

December 17, 2020

I have been at Maita Toyota service department many times in the past, but this time Jason was the highlight of the visit. He was friendly and knowledgeable. I appreciate his advice about my next service nee More

by MBE350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Maita Toyota of Sacramento responded

We are thrilled to have you as part of the Maita Toyota family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We agree that Jason is a true gem. We look forward to serving you again soon!

December 17, 2020

Hello. In order to replace the plastic panel in the driver's seat, which your employees broke with the previous app, I had to wait two hours (!) More

by EDUARD.BRUTSKIY.1967
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Priscilla Camacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Mendez
Dec 20, 2020 -

Maita Toyota of Sacramento responded

Eduard, thank you for taking the time to give your feedback. We really appreciate it.

Dec 21, 2020 -

EDUARD.BRUTSKIY.1967 responded

It turned out now that your workers made the tire pressure 3.0 instead of 3.6. The control light on the panel came on and I had to restore the pressure to the required pressure.

December 17, 2020

Lisa at service helped me with my 2017 maintenance care. She gave me many options to keep my XSE in top shape. Shane in sale helped me years ago to purchase my car. Great Team. John Askew More

by captain.america2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Gozlou
Dec 20, 2020 -

Maita Toyota of Sacramento responded

John, we are happy to hear that our team has been able to give you great service for years! Having guest like you sure makes our job easy.

December 16, 2020

We were so disappointed that my husband had to wait 3 hours for the service! We could at least have been told that it would be so long and we would have picked him up. More

by ROSALEEHAGSTROM
Customer Service
Recommend Dealer
No
Employees Worked With
Don’t know
Dec 17, 2020 -

Maita Toyota of Sacramento responded

Thank you for sharing your review with us. We are sorry to hear you had a frustrating experience. We appreciate you bringing this to our attention.

December 16, 2020

Excellent service and fast. Very professional and friendly. I appreciate Maita and the quality that they bring to the market. Their waiting room is clean and well appointed More

by Lergenetic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
QERIM RACAJ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Maita Toyota of Sacramento responded

Hearing that you had excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Maita Toyota of Sacramento, we wish you many happy miles in your Toyota. We look forward to serving you for many years to come!

December 16, 2020

The service is always good. However, the policy change from getting a ride back and forth use to pay for Uber both ways, now just one way. You changed from the shuttle service to Uber, which is fine, but More

by MSparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 17, 2020 -

Maita Toyota of Sacramento responded

We are happy to hear that you received good service while you were visiting our dealership. We appreciate your feedback on the shuttle service and will pass this suggesting along. We look forward to serving you again in the future.

December 16, 2020

My service technician, Junko Case, was fantastic! She made certain that all of my service requirements were met. She even comped me a rental car because she was not certain that my car would be completed More

by Carol D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junko Case
Dec 17, 2020 -

Maita Toyota of Sacramento responded

Carol, we agree with you that Junko is fantastic. We love hearing that she was able to help you and make your visit amazing. We look forward to helping you again in the future.

December 16, 2020

I found the staff at Maita to be very professional and courteous. Justine went our of her way to assist me with my questions and was consistent in setting expectations and following through. More

by power-stack
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justine Gullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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