Maita Toyota - Service Center

We went in for an oil change, and they included a fuel tank additive that increased the cost of the service by $50. We didn't ask for it, but it was apparently buried in the paperwork so we had to pay for tank additive that increased the cost of the service by $50. We didn't ask for it, but it was apparently buried in the paperwork so we had to pay for it. Be careful at this place. More

Maintenance person was not very attentive nor was he helpful. I had an appointment for 815 confirmed by text and email. I arrived 30 mins before for appointment and drove in to lane #2 for maintenance helpful. I had an appointment for 815 confirmed by text and email. I arrived 30 mins before for appointment and drove in to lane #2 for maintenance appointment line. I advised service person I had an appointment. Maintenance person took me inside did what he had to do in the computer and told me it should take approximately 2 to 2.5 hours. I checked in 2.7 hours later and maintenance worker tellse it's almost done. I sat patiently and got up to inquire about my vehicle and the guy tells me nothing other than asking me if I had an appointment. I showed him email and text confirmation regarding my appointment. Gentle men then says I didn't have an appointment and tells me that my vehicle is just now being worked on after almost 3.8 hours. It then asked the manager about my vehicle. He the manager too tells me that I didn't have an appointment. I also showed the managery confirmed text and email but he didn't seem to care other than apologizing for what happened and did not bother to remedy the situation. All and all I felt very unappreciated and extremely unsatisfied with such terrible customer service More

Maita Toyota has always been one of the best car dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service More

Horrible 60,000 mile service. I’ve been bring my car to Maita since 2018 but this experience makes me to never want to deal with them again. Ever. lack of communication, poor serv I’ve been bring my car to Maita since 2018 but this experience makes me to never want to deal with them again. Ever. lack of communication, poor service where they kept my car for over one week and I had to pay for a rental because they ordered the wrong parts, could not reach anyone through a direct call, etc. never again! More

No review of what checking found at 60,000 mile service. Had to insist on copy of things checked and result. Told the wrong size 12 volt battery was in car, but no one could tell me what was wrong with it o Had to insist on copy of things checked and result. Told the wrong size 12 volt battery was in car, but no one could tell me what was wrong with it other than it was not purchased from Maita. More

Maita dealership is very nice and accesible from the freeway. The personel are very helpfull. freeway. The personel are very helpfull. More

Excellent customer service! Always friendly and knowledgeable. Very nice waiting lounge. Convenient location. Highly recommended! Always friendly and knowledgeable. Very nice waiting lounge. Convenient location. Highly recommended! More

very courteous effient, and helpful. could have used a wash, like mb dealership. and very clean could have used a wash, like mb dealership. and very clean More

Excellent and caring service. I trust them with my life. They never pressure me to do services I don’t yet need but they always inform me of what I do need. I trust them with my life. They never pressure me to do services I don’t yet need but they always inform me of what I do need. More

I just hate the waiting 4-5 hrs is they rotating u tires and maintenance. and maintenance. More