Maita Subaru

I was interested in purchasing a 2024 or 2025 Subaru Legacy from Maita. What should've been a simple process was a complete pain in the xxx. They had zero base models in stock. I sent a simple question Legacy from Maita. What should've been a simple process was a complete pain in the xxx. They had zero base models in stock. I sent a simple question to their internet sales department via email asking if they could match the price from Hanlee's in Napa for the same exact car, just in gray instead of white. Their clueless internet sales representative Kelly Rianda doesn't know how to utilize reading comprehension. He sent me their current inventory that I had zero interest in. He sent annoying follow-up emails after I unsubscribed from their mailing list. I finally asked him to please stop harassing me because he's annoying and that he lost a potential sale from lack of attentiveness. His rude retort was I sent my message after hours. He certainly didn't respond after hours. I'd highly suggest you purchase a car elsewhere where you'll be treated with dignity and respect. I ended up purchasing mine from Hanlee's in Napa, and their level of service was second to none from the very beginning. Maita could certainly learn a few lessons from them, and perhaps more people wouldn't be inclined to purchase vehicles out of the area. Kelly, I hope you learned your lesson. Disrespecting a customer is never acceptable, and reading emails before responding to them is an important business fundamental you clearly need to work on. More

At Maita Subaru I am always treated with best customer service!!! The service advisors are all very informative & always go over my work order after the service is completed. I highly recommend Maita Suba service!!! The service advisors are all very informative & always go over my work order after the service is completed. I highly recommend Maita Subaru to all my friends & family!!! More

Best encounter with a car dealership in a while. From sales, to follow up on how to understand and use the technology to get the most out of my new Outback. Every interaction has been a 10 out of 10 From sales, to follow up on how to understand and use the technology to get the most out of my new Outback. Every interaction has been a 10 out of 10. Thank you Maita Subaru for making the process a positive one. More

I had an appointment, When I got there I realized I forgot my purse, I went in and told them that I needed to reschedule as I did not have any money with me. They suggested to go home get my purse and forgot my purse, I went in and told them that I needed to reschedule as I did not have any money with me. They suggested to go home get my purse and come back, which I did. they were very helpful and accommodating. I came back about an hour later and they serviced my car. I was happy to get the service done and out of the way. Thank you Shane for your help. More

Very friendly and well informed crew fast service inviting waiting room parts department very helpful inviting waiting room parts department very helpful More

They were very friendly and professional, my vehicle was serviced in less time than they projected and everything was done properly. I will definitely bring my vehicle back for future services. serviced in less time than they projected and everything was done properly. I will definitely bring my vehicle back for future services. More

Great people to work with. Most of our communications was through email and texts which made it non-confrontational. Some may not appreciate that as much as I do. I was able Most of our communications was through email and texts which made it non-confrontational. Some may not appreciate that as much as I do. I was able to get the deal that I want, drove over and picked up my vehicle when it was delivered. More

Bert Johnson was a great help to us. Advised us about our battery failure on our less than 3 year old Subaru. We were able to get a full refund on the new battery. Advised us about our battery failure on our less than 3 year old Subaru. We were able to get a full refund on the new battery. More

Service staff always goes above and beyond, Jacob is aways there to help. They make sure to give you the best service with a smile and correct any issues with our Ascent. aways there to help. They make sure to give you the best service with a smile and correct any issues with our Ascent. More

Great service as usual for my WRX. It was thoughtful and efficient. I would definitely return for any future other service. It was thoughtful and efficient. I would definitely return for any future other service. More