Maita Mazda

Car buying should be pleasant. Ask the questions and they will give you the facts about the products. If you do your research you can ask better questions for them to respond to abo Ask the questions and they will give you the facts about the products. If you do your research you can ask better questions for them to respond to about the vehicle of interest. They added value to my own research of the Forrester. More

Very Nice and Helpful folks with a fair deal I hate buying new cars. In the past I have had a saying: "If they let you drive the car off the lot, you got took". I am not a good negotiator and I hate buying new cars. In the past I have had a saying: "If they let you drive the car off the lot, you got took". I am not a good negotiator and I hate the stress of the back and forth price debate. However, I have now bought 2 cars for Maita Subaru and I have a new opinion. In both cases we were able to come to a fair price quickly and the experience was actually a good one. This last experience, which concluded last week, was even better than before. Jamie Sacks help me through the process of ordering a new Outback and going through all the details of the car. He was quite helpful and very friendly. I knew exactly what I wanted and that is want I got. No big drama or back room arm twisting to sign up for various other options. They explained them but there was no pressure. I could not have been more pleased with the total experience. More

Great assistance I came with a special program, many dealers will not give you great service with this program. They treated me exceptionally well. I would recommend I came with a special program, many dealers will not give you great service with this program. They treated me exceptionally well. I would recommend to anyone looking to acquire a Subaru, go see Robert Pierce More

Your Mileage May Vary I was referred to Maita Mazda via the Costco Auto Buying portal. Although I was contacted shortly upon submitting my inquiry, the people who reached I was referred to Maita Mazda via the Costco Auto Buying portal. Although I was contacted shortly upon submitting my inquiry, the people who reached out to me were none of the folks listed in the email confirmation from Costco. One identified themself as the "Costco Director" while the other, although claiming to be a Costco sales rep for the dealership, seemed to be part of the regular sales consultants. Later that morning, I decided to go by Maita Mazda since I could get an oil change while I was there, and check in with their Costco director. I did check-in with my contact. We weren't interested in a test drive that day since we knew what we wanted, and unfortunately, there was nothing on the lot that interested us. I told my contact what I wanted to see if I can get a Costco dealsheet. I was told since they didn't have anything in stock, they couldn't produce one, but basically the Costco deal is $500 off invoice. Unless you are getting a car in high demand, you can get $500 off invoice if you sneeze at a car lot, so I was surprised at how underwhelming the Costco deal seems as portrayed by the staff. I had previously purchased a Mazda 2 year ago through Costco at a dealership in Roseville and knew from the deal, the Costco price was so good I bought the car on the spot. While I was there waiting for my car to finish its service, another roving sales person approached me. I told him I was just there for a service, and he flippantly said something like "fine, I'll buy it back for a trade-in." I am perfectly happy with the current Mazda and didn't appreciate the hardsell. I told him I was already working with the internet department to make him go away. Before I left the dealership, I let my contact in the internet department know that I am interested in obtaining one if they can get it or get more in their inventory. The next day, the other sales person who originally emailed me called again to see if I was coming in and I told him I was already there yesterday. He tried to get me back in the dealership again, but I made it clear that because of work and family obligations, I didn't plan to drive out their from Davis just to chitchat. If they had my car, then fine, otherwise, it would not be a good use of my time. But over the next few days, this guy kept calling and emailing me, which eventually led to him texting me. I contacted my internet rep to let them know that I'm fine working with either them or this other sales guy, but they need to figure it out who's to be my point of contact. Again, I emphasized what I was looking for and asked to be notified if they get that or more stock for me to consider. In case the Costco deal was truly underwhelming and not just a misrepresentation or poor representation of the savings by the dealership, I decided to try another online car buying portal called TrueCar. Through TrueCar, I was networked to the Mazda dealership in Elk Grove. I reached out to them by email on a Monday morning, and casually exchanged emails with their General Sales Manager throughout the day. It was low key and no pressure whatsoever to get me out to their dealership. Using the Mazda USA website, I thought they had a similar vehicle to what I was looking for, but when I asked, they told me it was their error and that vehicle was unavailable. I told the sales manager what I wanted, and within the hour he responded to tell me it was available in the region, and he can get it transferred to Elk Grove by the next day. Without even committing to the transfer, the sales manager was willing to explain to me the TrueCar deal and break down the costs for me. I confirmed that the deal being offered would be for the vehicle that wasn't even on their lot yet, and was told yes. When I agreed to the fair price (which I was able to confirm beforehand through other sources), Mazda of Elk Grove was able to transfer the car the same day and arrange for a pickup for me the next day to finish the deal. This was a deal that could have potentially been done through Maita, but because they seemed wishy washy and was more focused on getting me back on the lot rather than working with me online to make the deal happen at a fair price, they turned me off with their overbearing nature and hardsell practices and drove me into the waiting arms of Mazda of Elk Grove. More

Another excellent experience This was my second vehicle purchase at a Maita dealership. Completely satisfied the first time and completely satisfied this time. If and when I need This was my second vehicle purchase at a Maita dealership. Completely satisfied the first time and completely satisfied this time. If and when I need another vehicle, I definitely will start my search at a Maita dealership! More

The Man Behind the Curtain Oz, Jeff Oswald, in Internet Sales made our experience painless. His follow up is exceptional and his customer service unparalleled. We live 100 mil Oz, Jeff Oswald, in Internet Sales made our experience painless. His follow up is exceptional and his customer service unparalleled. We live 100 miles away and Oz was not only able to beat the local Subaru dealership's quote but deliver more car for less money. This was 180 degree turn from our last experience with a dealership. We will definitely be back. Check out Chris in parts for any accessory you want to add. More

Leased 2016 Forester So excited to finally be driving my White 2016 Forester. Larry Bilger made it happen and he was terrific. Very nice, very thorough. I would absolute So excited to finally be driving my White 2016 Forester. Larry Bilger made it happen and he was terrific. Very nice, very thorough. I would absolutely recommend Maita and Larry. More

Exceptional experience Responded to an e-mail advertising a "upgrade" to our 2013 Outback. The overall experience was exceptional and we left delighted with our new 2016 Responded to an e-mail advertising a "upgrade" to our 2013 Outback. The overall experience was exceptional and we left delighted with our new 2016 More

Easy to Work With Started conversing with this dealer via email. I already had quotes from a few other places. They were courteous and timely in their responses and off Started conversing with this dealer via email. I already had quotes from a few other places. They were courteous and timely in their responses and offered to match the best quote I had. When I arrived, I was greeted in a friendly manner. No BS with the quote, it was already approved. As easy as car buying will get. More

Quick - To the Point - Trust I have bought numerous cars in my day - most of the time the dealership drags out the buyer as if to wear them down. Not at this dealership - I think I have bought numerous cars in my day - most of the time the dealership drags out the buyer as if to wear them down. Not at this dealership - I think I spent more time deciding on the color of my new Miata then the dealer spent making the deal. The interenet sales guy Ben was great - the deal was within the parameters that I expected - Ben was pleasant, knowledgeable, helpful, and most important of all - I trusted him. More