Maita Chevrolet

Great price, but hampered by some abysmal customer service Salesperson: Gudi Sales Manager: Bubba Harrison Finance Salesperson: Kassandra Finance Managers: Eric, Tom -Gudi and Cassandra were a pleasure t Salesperson: Gudi Sales Manager: Bubba Harrison Finance Salesperson: Kassandra Finance Managers: Eric, Tom -Gudi and Cassandra were a pleasure to work with. From me, they receive 5/5 stars and 10/10 if I would recommend someone to work with. -Bubba, I can speak to because I had limited contact with him. If he instituted the policy where USAA members must wait until the dealership receives financed funds from USAA before they will release a purchased car then he is a 0/5 stars and 0/10 to recommend. USAA verifies funds over the phone coupled with the fact it took 2 days before the dealership even submitted the funds is beyond unacceptable. You *must* institute a new policy that doesn't involve a second hard-check to a USAA member's credit. Tom (Finance Manager) is by far the most incompetent and unprofessional person I have ever had the misfortune of interacting with at a car dealership. I spoke to him on the phone the following day after purchasing my car to figure out why USAA's form hadn't been submitted for the dealership to receive the remaining funds for the car and he said he'd have it to them in a couple hours. It wasn't submitted until after I called for a second time the next day and sat on the phone waiting for 20 minutes until Erick just happened to walk by and pick up the phone (more on that later). No call from Tom to let me know he was having trouble of any kind. Meanwhile I sat for 2-days without a vehicle I had purchased and put $5,500 down. Tom should be a textbook case of how to do everything wrong with customer service. Eric (Manager) is the exact opposite of Tom in every case. After he just happened to pick up the phone after Tom left me on hold for 20 minutes he quickly identified how odd my case was and immediately came up with a plan of action to retrieve the remaining funds from USAA via the fax-in form. I received a notification of the request 3 hours later from USAA and called Erick back to see how we could work out getting me my car that day. He agreed to a phone verification of funds, so we conference called USAA and spoke with Ciara who verified every for Erick. I took possession of my car 40 minutes later. Erick, to me, is beyond 5-stars and a 10/10 recommendation. He is a true asset to your company and the only reason I didn't walk back into that dealership and tear up that contract since their repeated incompetence prevented me from getting me a car in a timely manner. Great deal on price, though! Honorable mention to Daulton, who stood-in for Gudi for delivery of our car. Great guy with a great name. More

Terrible customer experience If the survey would allow I would rate this dealership zero stars. This has been the worst buying experience I’ve ever had and I’ve bought a lot of ca If the survey would allow I would rate this dealership zero stars. This has been the worst buying experience I’ve ever had and I’ve bought a lot of cars from all kinds of dealers from Honda and Toyota, Ford and GMC to Mercedes and BMW. I’ve owned two Vettes personally and love them but this experience is one I would not go through again, even if Maita wanted to give it to me for free. The a/c in the truck wouldn’t work when we pulled off the lot and now my husband spent literally 3 days at the dealership getting what the salesman said was “an easy fix.” Nope. It’s a brand new truck and this is ridiculous. Yesterday, I had to take off work to get my kids from school because my husband was still stuck in the shop and he’d already been there since 9am and we get the kids from school at 2:55- 6 hours. My husband actually said the service guy at Folsom Chevrolet was great, so please don’t think this has anything to do with service. This is about the promises Maita Chevy made when we bought a brand new truck with a broken a/c and expectations that they, Maita, set were absolutely NOT what was delivered. The dealership should have done a better job of inspection for common sense things like a/c before they sold us a faulty truck. That’s what gets me. What is going on with inspections over at Maita? It’s really inexcusable- I’ve NEVER , and I mean NEVER, had such a poor buying experience. The expectations that Maita’s sales staff set when we bought the truck and promises they made were not even in the slightest bit what happened in reality. I realize this is completely about Maita and not the Chevrolet brand itself, but this dealership has broken my trust and I will never go to a Maita owned dealership of any kind again. More