Mahwah Ford

The transmission failed on the drive home abs ended up getting a whole new one (only took 2.5 months…) It also took over 3 months to get plates/registration through Mahwah. And that was after we called ne getting a whole new one (only took 2.5 months…) It also took over 3 months to get plates/registration through Mahwah. And that was after we called nearly every day in the final month of that. VERY disappointing to not be able to drive a new car. Also never received a copy of warranty agreement until 2.5 months down the road (it was requested pretty much immediately). We were told a rental car would be covered while the new car was in the shop, but it came back (after driving a rental for 3.5 weeks) that they only would cover 10 days. Will never work with Mahwah again. More

Clear pricing and less pressure than expected. Dave was informative and pleasant. Pricing was competitive. Dave was informative and pleasant. Pricing was competitive. More

Fast courteous service Customer service kept me informed about the status of the vehicle at all times about the status of the vehicle at all times More

We have been coming here for our past 7 cars. Highly recommended for caring and helpful sales. Ask for Dave Saunders, he will get you into a car that is perfect for your needs, all while offering Highly recommended for caring and helpful sales. Ask for Dave Saunders, he will get you into a car that is perfect for your needs, all while offering concierge-level car buying experience. More

My salesman PJ was pleasant, helpful, knowledgeable and courteous in assisting me with my purchase. courteous in assisting me with my purchase. More

I get great service from Mahwah Ford, all my concerns and questions are addressed and so glad to have such great service always. questions are addressed and so glad to have such great service always. More

Very satisfied with the service I received. I had an oil change and was taken right away. Work was performed quickly and Dave was very personable. I had an oil change and was taken right away. Work was performed quickly and Dave was very personable. More

Amazing staff! I have been purchasing cars here for the last 15 years and they always provided great service! A very happy customer! I have been purchasing cars here for the last 15 years and they always provided great service! A very happy customer! More

Buyer beware for anything besides routine maintenance; these guys tried to charge me $6600 for a water pump. A different Ford dealer not that far away quoted $3400. Local guy wound up doing it for $1600. these guys tried to charge me $6600 for a water pump. A different Ford dealer not that far away quoted $3400. Local guy wound up doing it for $1600. More

Horrible customer service in both sale and finance department. Don’t recommend. The worst experience I had at a car dealership. department. Don’t recommend. The worst experience I had at a car dealership. More