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Maguire Toyota of Grand Island - Service Center

Grand Island, NY

4.5
403 Reviews

403 Reviews of Maguire Toyota of Grand Island - Service Center

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October 12, 2023

Jenna is very good, friendly, kindly, and patient. She resolved all issue about my vehicle. I satisfied with her service and I appreciate her very much. More

by Yong Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Service Advisors at Maguire Toyota are the best in the business . Christian and Jenna do a great job. Keep up the great customer service! More

by Han1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ai Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Ferullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lyst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie DiPalma, Mataya Pointer, Marc Sempert, Ronnie Mansour
October 10, 2023

The communication about the appointment time and service was not well recorded. I had put down 9:15 and they had 10, but I received no confirmation. Then they were not clear why I was there when I dropped i More

by NRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Ferullo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Maguire Toyota of Grand Island responded

Hello, I’m Marc Sempert and I work as Operations Director for Maguire Toyota. Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are about the lack of attention to detail. Here at Maguire Toyota, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we want to make things right! If there is any way we can further assist you, please do not hesitate to reach out to me at msempert@maguirecars.com or 716-866-4409 Gratefully yours, Marc Sempert Operations Director Maguire Toyota of Grand Island

October 10, 2023

Ever since the switch from fuccillo my experience has declined... I miss the customer service and attention to detail I used to receive... I recently took my car to be serviced and cleaned a few weeks ba More

by A.SPEZIALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Ferullo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Hiser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Maguire Toyota of Grand Island responded

Hello, I’m Marc Sempert and I work as Operations Director for Maguire Toyota. Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are for cleaning your vehicle on your last service. Here at Maguire Toyota, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Because of that, we want to make things right! If there is any way we can further assist you, please do not hesitate to reach out to me at msempert@maguirecars.com or 716-866-4409 Gratefully yours, Marc Sempert Operations Director Maguire Toyota of Grand Island

October 10, 2023

Fast quick and easy better than expected I would recommend you guys to my friends More

by PICALLTEAL1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ferullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

the service has always good. and I would reccomend this dealership to all my friends. More

by BIGBEN21177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ferullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Great service and super friendly! ! The service department was nice enough to squeeze me in on really short notice .. much appreciated More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Service was great getting an appt. on the phone. Service dept. people were excellent. I enjoyed being there. More

by EUGENE.CAMPIGOTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Came in for a recall issue. Christian was very friendly and courteous and explained sufficiently what the recall service entailed and the service was done as efficiently. More

by Kyrstin Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ferullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

Was a very good service and fast , I talk everybody about the good attention they give to us More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Hiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mataya Pointer
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