Maguire Ford Lincoln - Service Center

I don't know how your rating system affects workers, so I am giving 5 stars because I don't want them to suffer for the feedback I provide. My most recent visit occurred during a global pandemic, which means am giving 5 stars because I don't want them to suffer for the feedback I provide. My most recent visit occurred during a global pandemic, which means it had a completely different vibe than normal anyway. I dropped my car off on a Wednesday evening, didn't get a call until after 4pm on Thursday that they didn't get to it that day but they would would call me by noon the following day (Friday). I called at 4:45 on Friday because I never got a call all day and started to worry. I was told that it actually had been looked at yesterday and I was given inaccurate information, but it still needed to be road tested and they weren't sure if they had time left. I couldn't arrange a ride before you closed anyway, but then I had to leave my car through the weekend and make arrangements to travel to and from my essential job and your garage on Monday. I know your shop is busy and I drive a Focus which has all its own problems.... The service culture at Maguire is atrocious. I bring my vehicle only as a last resort or for things that I already know will be covered by warranty. Trying to reach someone in service is an exercise in extreme patience. Voicemails leave out any useful information about progress/status, cost, or diagnostic result; they tend to include only the name of the person and that they're calling about your car. No kidding. I really hope the new service space comes with a renewed commitment to customer service. I currently would never recommend your service shop to a friend or co-worker, I would actively encourage them to avoid if possible. More

Excellent service!! All of the employees were friendly, helpful, and very accommodating of the current pandemic situation. I appreciate their dedication now more than ever! helpful, and very accommodating of the current pandemic situation. I appreciate their dedication now more than ever! More

My experiences at my dealership has been great I bot my Flex at the dealership and I have all my service at the dealership they have been very responsive to my concerns my only concern has been with Ford t Flex at the dealership and I have all my service at the dealership they have been very responsive to my concerns my only concern has been with Ford they stop making the Flex it has been my truck limo and family vehicle the only alternative is 12 to 20 thousand more dollars More

My car was in and out the same day, awesome job. Car runs as good as new. Well be back for any another work needed. as good as new. Well be back for any another work needed. More

Good work, fair price, good service Maguire Ford-Lincoln has been servicing my 2 Ford Escapes for about 6 years. First a 2013 model, which I traded for a 2017 model. For me, Ford final Maguire Ford-Lincoln has been servicing my 2 Ford Escapes for about 6 years. First a 2013 model, which I traded for a 2017 model. For me, Ford finally has gotten it right with the Ford Escape. More

During this difficult time, I was given excellent service. My car inspection was completed quickly. I was advised about an issue with the passenger side door. service. My car inspection was completed quickly. I was advised about an issue with the passenger side door. More

Maf Sensor Replacement I have scheduled my appointment with Christina for the Service on my pathfinder and they did everything they had to do to replace the parts and give m I have scheduled my appointment with Christina for the Service on my pathfinder and they did everything they had to do to replace the parts and give me my car back as quick as possible. More

Maintenance Oil change. Techs tried to duplicate issue with hatch. While could not duplicate the issue was recorded. Staff extremely pleasant & kept me informed o Oil change. Techs tried to duplicate issue with hatch. While could not duplicate the issue was recorded. Staff extremely pleasant & kept me informed of progress. Impressed with waiting area. More

very fast and efficient I love the new building. The representative that waited on me was very professional. Very nice to work with. She said my car passed the scan test. I love the new building. The representative that waited on me was very professional. Very nice to work with. She said my car passed the scan test. Let them know if it gets worse. More

2012 Altima SL - 60,000 mile service I was able to schedule the service on the date and time I requested, It was performed performed on time and my car was ready when promised. I was able to schedule the service on the date and time I requested, It was performed performed on time and my car was ready when promised. More