Maguire Ford Lincoln - Service Center

The service department is second to none! It has really been a positive experience for me. Everyone at Maguire are always professional and courteous . It has really been a positive experience for me. Everyone at Maguire are always professional and courteous . More

Excellent customer service! Was greeted by at least 4 people within the first few minutes of me being there and waiting for my vehicle. I was just getting an inspection but I’m Was greeted by at least 4 people within the first few minutes of me being there and waiting for my vehicle. I was just getting an inspection but I’m never waiting long, no matter the service. I always have a great experience! Thank you! More

Worst service ever experienced. I went for an easy alignment and they could not even do that. I went for an easy alignment and they could not even do that. More

We had our Edge towed in for not starting. Replaced the battery and fixed our hood latch that was not working properly. Replaced the battery and fixed our hood latch that was not working properly. More

Was told the new problem was due to road salt, on my 2019 fusion. My car came from Texas, it's never seen road salt. So at this point, you know you've been lied to, and don't know what you can tr 2019 fusion. My car came from Texas, it's never seen road salt. So at this point, you know you've been lied to, and don't know what you can trust, and what you can't. Either way, it cost me over $7k to get my car back. More

The leadership is outstanding, very customer focused. I have bought several new cars and trucks there over my lifetime, and have been very satisfied with each purchase. Next up, a new F 150 Lightning! I have bought several new cars and trucks there over my lifetime, and have been very satisfied with each purchase. Next up, a new F 150 Lightning! More

Only critique would be when techs say they will call back - 9 out of 10 times, they don’t. - 9 out of 10 times, they don’t. More

Poor communication. Felt like I was being talked down to and not receiving honest information. Felt like I was being talked down to and not receiving honest information. More

The young woman checking made it appear I was bothering her. Rather short when asking if I had and appointment after stating who I was and why, reason and time I was to have my car there! At check out wa her. Rather short when asking if I had and appointment after stating who I was and why, reason and time I was to have my car there! At check out walked away from me without asking if I had questions about the service that was performed! More

Could not fix a vibration issue with my truck had to take it to another dealership in Syracuse that had the correct equipment to find the problem it to another dealership in Syracuse that had the correct equipment to find the problem More