Maguire Chrysler Dodge Jeep Ram of Syracuse

Very good customer service including shuttle driver. Would recommend to others. Silly to have to write 15 words! Would recommend to others. Silly to have to write 15 words! More

Unfortunately water filled back in tail light panel of Durango, Problem Dodge has known about for years. Stopped by dealership and service was able to take us right in and replace panel again. Durango, Problem Dodge has known about for years. Stopped by dealership and service was able to take us right in and replace panel again. More

Quick, easy and reliable service center at Maguire. Had a minor issue with my 4WD and they fixed it under warranty with no questions asked and nothing paid out of pocket. I will definitely continue pur Had a minor issue with my 4WD and they fixed it under warranty with no questions asked and nothing paid out of pocket. I will definitely continue purchasing and servicing my vehicles at this dealership! More

I was pleased to work with the staff there in the purchase of my new vehicle. They were friendly, courteous and took care of my every need. purchase of my new vehicle. They were friendly, courteous and took care of my every need. More

Jeff and the whole crew were amazing. Absolutely the best experience I've had in a long time. I will definitely recommend and return. Absolutely the best experience I've had in a long time. I will definitely recommend and return. More

Always great customer service they treat there customers like family highly recommend anyone to buy car with them like family highly recommend anyone to buy car with them More

No waiting room- not even a chair while I waited on a ride. Intake guy was annoying. The shuttle service drivers were both great. ride. Intake guy was annoying. The shuttle service drivers were both great. More

Awesome customer service from start to finish! One thing they could add is to wash the outside side of vehicle before they return it to customer, as other dealers do... One thing they could add is to wash the outside side of vehicle before they return it to customer, as other dealers do... More

I have a 2020 Jeep Gladiator Overland. Since July of 2021, I have had leak issues. I cannot say enough about the quality of customer service at the Maguire Jeep dealership on Hiawatha Blvd Since July of 2021, I have had leak issues. I cannot say enough about the quality of customer service at the Maguire Jeep dealership on Hiawatha Blvd in Syracuse and, specifically, Dan Marks, the Service Manager. 10 stars is what I give Dan and his team. The problem was very hard to diagnose and required many steps to systematically get to the root cause. Dan most importantly treated me kindly and never gave up. He did not get frustrated with me, nor did he try to convince me to live with leaks. He agreed I paid for a vehicle that I should be able to drive in the rain. Candidly his support was very comforting since the National Jeep Customer Care person (Mercedes- no joke that is her name) tried repeatedly to close my ticket for repair, only offering a few tire rotations/oil changes as consolation for my trouble and suggesting I just accept it leaks. Dan always fought to keep the ticket open despite my miles going over 36k since the issue was raised well before I hit 36k. Dan always offered a loaner and always kept me looped in on progress. He did whatever he could to help me each and every time the National Jeep Customer Care person treated me poorly. While National Customer Care over and over again demonstrated not to care at all that I own three jeep vehicles, Dan showed me at every turn his dealership respected my loyalty to the brand and me as a person who spent good money on this truck. Dan would step in and make it right each time Mercedes tried to steamroll me. He forced them to honor the commitment to fixing my vehicle. He has been a tireless advocate for me and I am very grateful for his efforts. I absolutely highly recommend MaGuire on Hiawatha Blvd for service because of Dan Marks. More