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Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

4.5
1,514 Reviews

959 Hiawatha Blvd W

Syracuse, NY

13204

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Showing 1,514 reviews

April 03, 2020

It was the end of the day (4:30pm) and the ABS, Traction control and 4X4 light illuminated on my dash 2-3 times and wouldn’t reset. I called the service department and they said to bring it right in and More

by RALPH.HOWE3RD
Recommend Dealer
Yes
Employees Worked With
Dan in service. (I think) bald with a beard, Frank Vanderpool, Ross Perretta
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Ralph - thank you so much for the review and for the great recommendation. I agree that there have been many precautionary things that have come about due to what is going on in the world that we will adopt long term to provide a cleaner and safer environment for our customers and our employees. I really appreciate your business and your kind words. Thank you Frank Vanderpool GM

April 03, 2020

I like their service but the day I was there was really slow due to a last minute mandatory all employees meeting that left all Customers hanging More

by DDUBOIS65
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much for your honest feedback. I am very sorry that our meeting delayed you. I will take responsibility as I called an all dealership meeting to discuss ways to communicate better and keep the dealership as safe and clean as possible during this time. Although the meeting was extremely important to have I should have been more in tune with customers who were waiting. Again I am sorry and take full responsibility. If there is anything that we can do to make it up to you please let me know. My cell is 315-521-7315 if you would like to talk further. Thank you again for your business and for your honest feedback. Thank you Frank Vanderpool GM

April 03, 2020

Excellent doing business with them If your looking for a Excellent doing business with them If your looking for a great dealership for buying a vehicle or have service work done then Maguires is the place More

by MBOZ
Recommend Dealer
Yes
Employees Worked With
Lou Valareno
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much for your kind words. We are very fortunate to have the best team on the planet working for us in sales , service, parts, body shop ,and office staff. Our people really care about our customers and each other. We are looking forward to starting construction very soon on a new building that our employees and customers can be very proud of. Thanks again for your business and let us know if we can help you in any way. Thank you Frank Vanderpool GM

April 03, 2020

Exception care with Service of my Hellcat Went in to have all 4 tires changed on my Hellcat. Now I can enjoy some time with my car while so much is on lockdown due to this virus outbreak. I ca More

by JMONTREAL74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave the service manager
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much for the kind words. We always love when a Hellcat or a classic Dodge comes in for us to work on. We have some of the most skilled techs in the entire country and they love working on these performance cars. Thank you for your business and we look forward to seeing you again soon. Thank you Frank Vanderpool GM

April 03, 2020

Factory Recall on shifting lever. Work was done as scheduled in less than forty five minutes. Car was wash at no cost to me.Service manager explained work done and how I could return More

by oje37
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service manager,service provide.
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much. for your business and for writing such a great review. We really try to get people in and out as quickly and efficiently as possible. We realize that sitting in a car dealership waiting for your car isn't a lot of fun. Please let us know if you need anything in the future and thank you again for your business. Thank you Frank Vanderpool GM

April 03, 2020

Superb Service Took my Van in for service in March because I had heard something dragging underneath while I was down south vacationing in February. I also got an oi More

by FJPEWP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much. I hope the issue with your van didn't interrupt your vacation. I am so glad that our staff took good care of you on your visit. We certainly appreciate your business. We try to give every customer something to look forward to by washing and cleaning your car every time that it comes in for service. I really appreciate you taking the time to write such a nice review. Please let us know if there is anything we can do for you in the future. Thank you Frank Vanderpool GM

April 03, 2020

Great Service and They got the work done. No messing around. The truck came down, the truck went in and there was no monkeying around. S**T got fixed! I like it! More

by HOMERDALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr, good Wrench, Bob the Builder, John Henry the steel Driving man, Cooter, Author Fozerelli, Mr, Fix it, Booker from Goodtimes, Snyder from One Day at a Time, Rusty Wallace, John Force, Mike and the Mechanics, Motorhead, and Steve, Frank Vanderpool, Ross Perretta
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much. We certainly understand that people do not have enough free time so we do all that we can to value your time and be as efficient as possible. I am glad we could make you happy on this visit and we look forward to seeing you again soon. Thanks again, Frank Vanderpool GM

April 03, 2020

My salesman was wonderful from the beginning to the end. I will definitely refer people and will definitely return myself. Very easy to work with More

by DMCDOWELL2
Recommend Dealer
Yes
Employees Worked With
Jeff - salesman, Joe - manager
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you for the great feedback and for your business. Joe and Jeff are incredible members of our staff that truly care. Please let us know if there is anything else that we can do for you. Once again thank you so much for your business and the great review. Enjoy your new ride. Thank you Frank Vanderpool GM

April 03, 2020

Maguire Chrysler dodge Jeep ram of Syracuse exceeded my expectations. I dread car shopping, and Erick made this seamless and easy. Thank you for going above and beyond. More

by DSCRIMALE3
Recommend Dealer
Yes
Employees Worked With
Erick
Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much for the great review. We realize that most people hate car shopping so we work hard everyday to minimize that feeling and make it enjoyable. Erick is a fantastic young man and a true professional. I am very lucky to have him on my team. Thank you again for your business and please let us know if there is anything we can ever do for you. Thank you Frank Vanderpool GM

April 03, 2020

Great Very friendly quick to help you and there was no wait time. Vehicle was all ready when I got there. Did everything they were suppose to. More

by ladycoz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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