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Maguire Chrysler Dodge Jeep Ram of Syracuse
Syracuse, NY
1,514 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 02, 2020
Maguire service department was a disappointment this last visit. They did the oil change I came in for, noticed my NYS inspection had lapsed. We all are challenged in the Covid world. They informed me my rea visit. They did the oil change I came in for, noticed my NYS inspection had lapsed. We all are challenged in the Covid world. They informed me my rear brakes were "metal on metal" and would not pass. I elected to take care of them myself not wanting to pay over $400 for the job. I bought parts on my way home (about $100 for my car), completed the job myself in 1 1/2 hours but soon discovered the pads & rotors were only worn about half their life - not metal on metal. I feel they were trying to sell me something I didn't need because of an expired inspection. Not happy with this service. Maguire service is definitely not on par with the Lowery Dealers I trusted. More
by MDRAKE
Verified CustomerEmployees Worked With
Jason Roe
November 02, 2020
I found that Maquire dealership to be Very professional and courteous and respectful to my needs. I would recommend that they are Great Linda and the corporation was Very Happy for Her Service and courteous and respectful to my needs. I would recommend that they are Great Linda and the corporation was Very Happy for Her Service More
by JOLLYJOE62
Employees Worked With
Jason
October 30, 2020
Both Brandon and Chris thoroughly explain the work that needs to be done and go above and beyond to make sure you are satisfied with the work. needs to be done and go above and beyond to make sure you are satisfied with the work. More
by visiontlz
Employees Worked With
Chris Cary, Brandon Milton
October 29, 2020
This dealership made the process seamless! Very straightforward and honest! Had a clerical error with numbers and they made it right so that no extra money came out of my pocket. straightforward and honest! Had a clerical error with numbers and they made it right so that no extra money came out of my pocket. More
by LAOHERN
Employees Worked With
Erick Alley, Joe Mooney
October 29, 2020
I used my Mopar/Jeep app to search for a Mopar dealer I used my Mopar/Jeep app to search for a Mopar dealer for an oil change, and found that Maguire CDJR was offering a special for $45.99 for a Full Sy I used my Mopar/Jeep app to search for a Mopar dealer for an oil change, and found that Maguire CDJR was offering a special for $45.99 for a Full Synthetic oil change (on the Mopar/Jeep app) so i made an appointment. After my service was finished i was told the oil change was $69.95. I mentioned the offer that was on the Jeep/Mopar app, and showed the service adviser the special on my phone and he would NOT honor it, and stated "That's a Mopar special, not ours". I mentioned that that special was listed under specials for Maguire CDJR, and he stated it was part of a special package, the promotion was VERY clear and stated: 1 package of Full Synthetic oil change was $45.99 and the package of 3 was $99.95. He stated that he can not honor it, and stated "we've been having a lot of problems with Mopar". Very rude and condescending. If you are a LOYAL MOPAR customer visit another dealership such as Drivers Village or Romano CDJR for ALL your service needs. If there willing to lie/cheat about special that’s CLEARLY theirs, I WILL NOT trust them to put air in my tires. More
by Jeep1
Employees Worked With
Brandon Milton
October 29, 2020
The female rep was polite and clear. I apologize that I The female rep was polite and clear. I apologize that I can’t remember her name. She does not appear to be one of the people listed by the other serv The female rep was polite and clear. I apologize that I can’t remember her name. She does not appear to be one of the people listed by the other service reps below. . I wish they had the part I need in stock.After waiting almost 2 hours I was disappointed to find out that the work could not be completed. My car can’t pass inspection until it arrives.I thought by going to the dealership parts needed for repair would be in stock. Because I can’t submit my information unless I pick one of the people pictured below I will pick someone but that won’t be the person that helped me. More
by mkkmg
Employees Worked With
Justine Young
October 28, 2020
Steve was very professional everything went great. I’ll be buying again when my lease ends. Tell him ty for the call I am in grad school and work with a tight schedule be buying again when my lease ends. Tell him ty for the call I am in grad school and work with a tight schedule More
by BOWERSLOUISE88
Employees Worked With
Steve Dievendorf
October 27, 2020
I really appreciated the courtesy I was given by your service department. They took the time to go over the service my car needed and what would be covered by the warranty. I also appreciated the informa service department. They took the time to go over the service my car needed and what would be covered by the warranty. I also appreciated the information I was given about having a trailer hitch installed. More
by CORKRAN55
Employees Worked With
John French, Brandon Milton, Dan Marks
October 26, 2020
Very friendly and accommodating. Brandon always goes above and beyond. The upsetting part was I own a 2007 and the part we needed Chrysler stopped making in 2016. We had to go to junkyard to get the par above and beyond. The upsetting part was I own a 2007 and the part we needed Chrysler stopped making in 2016. We had to go to junkyard to get the part. More
by p8967
Employees Worked With
Brandon Milton
October 26, 2020
The folks at Maguire always provide the best possible service! Timely, courteous, and friendly people make me feel as thoughI'm part of the Maguire family! I'll never go anywhere else for sales or servic service! Timely, courteous, and friendly people make me feel as thoughI'm part of the Maguire family! I'll never go anywhere else for sales or service! More
by stevedeming1
Employees Worked With
Brandon Milton
