Back

Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

4.5
1,512 Reviews

959 Hiawatha Blvd W

Syracuse, NY

13204

Directions

By Type

Showing 1,512 reviews

January 16, 2025

I took my vehicle Maguire and couldn’t be more disappointed. I spent 2,500 on repairs and when I picked it up, the service 4-wheel drive alert was on and 3 of the 4 tires were low. So much for a More

by Lfournier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Fassinger
Jan 17, 2025 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I apologize for your disappointment. I wish all customer repairs could be covered under warranty, but brakes and tires are considered wear items and are not covered. This is what contributed to the cost of your repairs. We were unaware of a light on at the time that you picked up and would have gladly relooked at it if you had brough this to our attention. If you could kindly reach out to me directly, I will assist in your concerns. I don't see where you were quoted for repairs prior that were not covered. Please call me at 315-487-6211 ext 365 Kristy French-General Manager

Jan 17, 2025 -

Lfournier responded

I understand and fully expected to pay for anything not under warranty. My issue was your service department told me I had a problem with the front axle that was not covered under warranty, so I told them to hold off. When I brought the Jeep back with the service 4-wheel drive light on, they diagnosed that issue and said the fix, including the axle work was actually covered. What if I had simply authorized the work? Unrelated to service. I sold the jeep after I paid the first 2,500 bill to your dealership. I thought it was a low offer but that's the market. However, service had replaced the radiator cap and did an oil change that cost $140. I asked if they could at least eat that, and they said no. They even made me pull my own plates off the jeep. Something they said they would take care of for me. No big deal. You lost a customer over a radiator cap and oil change. Mind boggling since I told the salesman if he treated me fairly, I would work through him when I leased my next truck that was expiring in June. Short sighted. The car business must be good to be that rigid.

October 26, 2024

Despite being new to the dealership, Devin provided me a with a great no-pressure experience. He was able to answer my questions about warranty and other add-ons with ease. He followed through with the afte More

by cgm6375
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Mascato
August 07, 2024

A week ago I brought my vehicle in for service. This dealership had my vehicle for 3days. I was just happy to get my vehicle. The following day I noticed some damage to the front right bumper and f More

by Alonzo763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Doherty
January 23, 2024

Went up told them the truck I wanted worked out the details of the deal told them I wanted to buy the truck that day they said ok. Went back to the bank got a cashier check for a down payment on my way More

by Dovie3500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Fox, Miguel Testa
January 19, 2024

Don’t reall6 go out of their way, just di$n5 feel warm. Still 7nder construction, hard to m@n7ver More

by Bevvyny
Recommend Dealer
No
Employees Worked With
Brianna Ross
December 26, 2023

Nick in service dept was excellent. Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler More

by Ljlukowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Trelinski
December 18, 2023

It was the best buying experience. Bri was very professional and made the buying process simple fast and enjoyable. More

by steveporten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Fox, Brianna Ross
December 14, 2023

Great place to do business. Got me in for an inspection last minute, and we're very friendly. More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Doherty
December 13, 2023

I had a great experience at Maguire Jeep. Walid was very attentive and informative. Thank you! More

by TARAMCSWEENEYRN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walid Asfour
December 07, 2023

The employees were all professional & polite it was also efficient considering all the renovations. I will lease from Maguire again in 2025. More

by cwrobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John French, Dan Marks
1
...